Partial Dollar Credit - Service Contracts

Does anyone know how to issue a credit out of service contracts that is for a dollar amount only? We have a situation where the customer was already billed for the contract now they want a price adjustment credit. They do not want us to credit and rebill because they have entered the invoices in their system already. We need to be able to issue a dollar amount credit without terminating the lines on the contract. Does anyone have any suggestions on how this can be done?
Thanks.

Obviously the best way to do this to create a manual credit memo in AR and apply against the invoice which was wrongly billed to the customer so that the customer does not have to pay for this. If the customer has already paid, they this will go on account credit.
Thanks
Nagamohan

Similar Messages

  • UNBILLED RECIEVABLE ACCOUNT- SERVICE CONTRACT WITH REVENUE RECOGNITION

    Hi SAP Gurus,
    I want to draw your kind attention towards my problem:
    I have created  service contract with one year contract and created an invoice for the whole year in advance.
    Now in-between i cancelled  a contract (after three months) and want to recognised a revenue for the contract period , so i'm creating a revenue recognition for the three months one by one using  transaction code-VF44,
    first month revenue recogniton is working fine as first month amount is going from deffered account to revenue account
    But for second month instead of deffered account ,system is using unbilled recievable account  ,which is wrong .
    Can anybody tell me why the system is picking unbilled receivable account instead of deffered account in case of second month revenue recogniton.
    This may help us:
    "When i was cancelling a contract ,at that time i was entering a billing plan end date in billing plan tab at an item level.
    and just after entering end date ,system was creating two lines instead of one in billing plan tab and i think because of that extra line system is picking unbilled receivables in second revenue recognition."
    Thanks in advance
    Ujjawal
    Edited by: Ujjawal Singh Karki on Dec 29, 2010 12:05 PM

    Hi,
    Thank you for your reply.
    I am doing a contract billing for overall period that is for 12 months (contract is of 12 months).
    Just after 3 months i have realized that somehow we have to cancel the contract and we canceled that in 3rd month.
    I had created the created a contract with periodic billing plan and for canceling that contract i'm putting contract end date in BILLING PLAN TAB as 31/03/2011 (Let say contract is from 01/01/2011 to 31/12/2011).
    Can you/anybody please tell me whether is this the correct way of canceling the contract with periodic billing plan?
    As per your analysis:
    "It seems you have done the billing document for one period and you are doing the RR document for multiple periods and hence the revenue is going to unbilled receivable account for the period for which billing document has not been done"
    As i have billed the customer for 12 months but contract was only for 3 months so i'll create RR for only 3 months and for rest of the period (i.e. 9 months) i'll create credit memo and send it to customer.
    "Please use a billing type where you will specify only start date and end date of the contract and not the billing plan in contract"
    How can we use billing type for contract start and end date .
    I think as soon as i'm changing the dates in billing plan tab system is proposing another line item with different  billing dates and that is not getting covered under deferred account that is still unbilled amount .
    Waiting for your valuable inputs.
    In case of any clarification kindly revert to me.
    Thanks,
    Ujjawal
    Edited by: Ujjawal Singh Karki on Jan 20, 2011 11:10 AM

  • Issue While Terminating a Service Contract with future date

    Hi CRM Gurus,
    We are in Oracle EBusiness Suite version R12 (12.1.3) and implementing service contracts for a client.
    Please help us with the following issue that we are facing while terminating  a service contract line with future date (end of the month).
    Example :
    A Contract 123 with 10 months of duration (Start Date:01-JUL-2013 and End Date: 30-APR-2014) has a service line 1.0 with unit price as $50 for a period of 10 months .The billing schedule is set for 10 months with each month for $50.
    The create main billing is run for the month of Jul 2013 and Aug 2013 and is sent to AR.Now we want to terminate the contract line with 30-Sep-2013 as termination date without any credit back to the customer so that we want to charge for month of Sep as well for $50.
    When we give 30-Sep-2013 as termination date and terminate the line, the billing schedule refreshes with $50 for Jul1-Jul 31 and $50 for Aug1-Aug31 and $48.39 for Sep1-Sep 29 instead of  30-Sep which is the termination date that we see on the line.
    The requirement is that we want to have the  billing for $50 even for the month of Sep,but the system only calculates for $48.39(which is 1 day minus) for the month of Sep. When we give Oct 1 as termination date ,then we get the schedule dates and amounts correctly i.e. 01-Sep to 30-Sep for $50.
    How do we achieve to bill for $50 when we put 30-Sep-2013 as termination date ? I see that the regular termination process does not consider timestamp while providing the termination date.
    Is this a bug or is there a patch for this or is there a workaround for this other than providing 01-Oct as termination date ?Please help.
    Regards,
    Sandeep Gorla

    Update the Ar Interface Table with  value 50$ for that record, before the Invoice gets created.

  • How to map building construction service contract

    how to map building construction service contract
    pls let me know the mapping in sap and proceedure for bill passing and payments

    Hi,
    You can use a service contract or a partial invoicing plan (framework order) to map it in SAP.
    Reg,
    Deepak.

  • Forecasted revenues for Service contract

    Hi
    We have few service contracts which are in being processed status.
    In the service contract if i go to cost report ( enivornment -->cost report) the settlement revenues to COPA is zero.
    Why is this amount coming as zero. Should it not be equal to the value of service contract as this is forcaseted/plan revenue.
    Thanks and Regards,
    Satya

    Some additional info:
    The billing plan is maintained.
    There are 2 partial invoices. with one invoice in the past data. The second partial invoice has a billing block.
    Thanks and Regards,
    Satya

  • IPhone Service Contract with AT&T

    I bought my iPhone on August , 2008 and broke it from dropping on concrete pave last year.
    I had to go to AT&T retail store in my town to get a replacement phone.
    Since i was still with 2 year service contract with AT&T, i had to pay full price for an 16G iPhone for replacement, which was like, i believe 600 dollars.
    When i called AT&T to see of my upgrade option to new iPhone 3GS today and they told me that i was not eligible until September of 2010 since i renewed the 2 year service contract on the day o purchaed new iPhone with full price for replacement last year.
    He understand what doesn't make sense. But he kept saying it is because it is iPhone.
    Is it True?
    or am i missing something?
    what's the point of buying a new iPhone in Full Price?
    Full Price means no obligation of 2 year contract?

    did you miss what i say about the replacement iPhone last year?
    it was full priced, which means i had NO OBLIGATION of 2 year service contract.
    what if you bring your extra iPhone that you get from your friend after he/she upgrade his/her iPhone 3G to 3GS and activate to replace your damaged 3G iPhone?
    I know they want $300 difference between full price and discounted price of iPhone 3G when i first purchased it. they scoup out from me every month for 2 years. but it is all for the first phone.
    Let's imagine.
    the first phone is gone, it is not there and i don't even have a phone. but still i have to pay for monthly service charged for 2 years.
    i understand.
    I agree to pay 60 dollars of monthly service charges to AT&T for 24 month even though i don't even have a phone because i owe 300 dollars from them to get my phone in discounted price.
    I bought a new iPhone in full price, which i am not obligated to pay discounted price for another 24 months because i did not have any discount from AT&T at all. But i had to pay few dollars to AT&T for activation service.
    Am i still missing something?

  • Follow-up Action in Service Contract

    Hi All,
    I am looking for a solution on below scenario to be handled in ECC6.0
    I have a service contract for providing services to a customer for an year (Jan 2009 to Dec 2009.)
    In Dec 2009 i have created a service notification and Service order with reference to this contract .
    Currently as of today Jan 2010 , this contract has expired but my service order / notification is still open.
    I would like to know what will happen to Service notification & service order refering to this contract.
    Will contract expiration drive the changes required on service notification/order or will it block for further processing.
    What standard solution is available to handle such cases in SAP.
    Thanking You,
    sudhi

    Have you tried it??
    From memory it gives you a warning message stating that the contract/item are not valid, but it doesn't stop you processing the order/notification
    PeteA

  • Creation of Sales Order and Service Contract from Inbound IDOC

    Hi Experts,
    My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
    I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
    Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
    I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
    Thanks in Advance.
    Regards,
    Priyabrata

    Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
    Regards,
    Priyabrata

  • Creation of Service Contract from Inbound IDOC

    Hi Experts,
    I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a  Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
    So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
    Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
    Thanks in Advance.
    Regards,
    Priyabrata.

    Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
    Regards,
    Priyabrata

  • Service Contracts Line and Header Tax amounts are not matching

    Hi,
    I am creating service contracts using API. Using below code i am applying price adjustments on the line. while using the below API Tax is calculated at line level and added for each line But the Tax filed on the header is not getting updated. I fwe go to front end and click on reprice then the Tax amount is added to the header(If the contract created with status 'Entered').
    Please help me to fix this.
    l_multi_line_tbl (0).ID := l_x_clev_rec.ID;
    l_multi_line_tbl (0).price_list_id :=l_curr_price_list_id;
    l_multi_line_tbl (0).lse_id := 46;
    l_multi_line_tbl (0).line_pl_flag := 'Y';
    l_x_return_status := NULL;
    apps.oks_auth_util_pub.compute_price_multiple_line (
    p_api_version
    => 1.0,
    p_detail_tbl 
    => l_multi_line_tbl,
    x_return_status   => l_x_return_status,
    x_status_tbl 
    => l_status_tbl);
    Thanks,
    Hari

    not answered yet.

  • How to reject Line Items in a Service Contract?

    Hello friends,
    Can anyone help me understand how do we reject items in a Service Contract? I don't see any Reject field. Is it one of the Status I need to configure for Item Level Status Profile? Even if I add a 'Reject' status, how do I link it to Rejection Reason codes? (I know how to add Reason codes in customizing, but how they are linked to a Transaction type is something I am not finding...).
    Please provide any inputs.
    Thanks.

    HI Navaneethan,
    please try following code.
    make  PEKKO should be internal table with appropraite structure..
    Loop at ZBTXT.
          MOVE ZBTXT-LINE TO PEKKO-ZBTXT.
          append  PEKKO.
         clear  PEKKO.
    ENDLOOP.
    loop at pekko.
    write : / PEKKO-zbtxt.
    endloop.
    if above code is helpful, REWARD POINTS.
    Regards,
    Ranjith

  • How to know an order number from the service contracts table

    Hi all,
    I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
    please point me in a direction so as to which tables i should be lookling at.
    Thanks.

    Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

  • Service Contract Determination in Follow-Up Transactions

    Hi all
    in our setup (CRM 2007) we can successfully create Service Orders where Contract Determination on item level takes place and assigns items to contracts. This also works for Service Confirmations, in case we create them as stand-alone transactions.
    If we however create a Service Confirmation as follow-up from a Service Order, in which contract determination took place, the contract information is not contained in the Service Confirmation.
    Any ideas how to get the contract information over?
    Thanks!
    Christian
    Side note: We did not find a copy routine or copy control settings solving our problem - however we might be wrong...

    Hi Christian,
    If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
    when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
    thanks,
    Nitin

  • Copy button not working properly in service contract - crmd_order tcode

    Hi experts,
    I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
    I understand the function of the duplicate row button is to copy the same set of information in next row with auto incremental or manual. As far as number incremental is concern that is happening based on
    customization on transaction type line item incremental sequence .
    This is an upgrade project before upgradation it was working fine, you can check the same in old CRM 4.0. If you see in the Object Tab, condition tab or any other tab, no data is duplicated from parent line item. This works very well in CRM 4.0. Actually after discussing with the client i have come to know that , they also had the same issue before and SAP gave two Notes : 739462 and 740103 to resolve the issue. But now this feature is only availabe in the WEB UI in CRM 2007, and as i am upgrading to CRM 2007 this feature is not available, but my client want this feature.
    I went through the SAP note , they have given some corrective instructions but it is valid till BBPCRM 500 version of the software component and mine is BBPCRM 600 . My query is, will it work if i follow the same corrective measures in the Note for my system ie. by inserting few blocks of code given in the SAP NOTE.
    please kindly help me out,
    Thank you,
    Regards,
    Arun.

    Hi,
    I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
    Ok, as per you wording Services order having billing tab with details but Service contract does not.
    If am I right, you see the below solutionu2026.
    First go to T-code: CRMC_PCUITOOLS
    Put you
    Application : CRMD_BUS2000116
    View (blview) : ZXXXXX
    Then press F8 for execute
    You will see the view of particularly Leading Transaction Category and go to billing tab
    See below Tab Page Group (SRV_ODP1)
    Second go to T-code: CRMC_BLUEPRINT_C
    Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
    Put it (SRV_ODP1) and go to billing (double click on them)
    You will see following details
    Tab Page Group       SRV_ODP1
    View                      ZXXX
    Sequence                  23
    Event                     S1O_HD_PAYMENT_BILL
    Text                      Billing
    View Switch Gro
    Multi-Group               S1O_HD_PAYMENT_BILL
    Inactive          Flag is Not Set
    Follow the same for Service contract. You will see the Multi-Group missing
    Put it same on that (S1O_HD_PAYMENT_BILL)
    I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
    On..............................................................................

  • Accept Button in Service Contract Quotations

    Hi Experts
    The requirement is to create any of the 2 different types of contracts as a follow up from service contract quotation.
    I have maintained both the contract types as follow up transactions of service contract quotation through copy control. When I click on Accept button in the quotation, it doesnt show me both the contracts creation option. I know SAP doesnt recommend creating a follow up directly and even if I do it, the pop shows up both the contract types but when i create any of them, the items dont carry over.
    In short, I am expecting to get two options when I click on accept but i m not getting it. Is there anything to do in Change process?
    Edited by: Sunil Dangwal on Feb 24, 2011 2:51 PM

    Hi,
    Please read FAQ note 499722, questions 12, 13, 22 and 9.
    I would advice you to check the information from note 353482.
    Regards,
    Edit

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