Particles of dust under the glass of multi-touch screen

Dear Sir,
I bought iPhone 3G in HK yesterday. After I opened the box and activated my iPhone, I have found 2 dark spots on the middle of screen. At first, I thought they are dead pixels. However, after taking a look carefully, I think they are particle of dust under the glass of touch screen. How come? from manufacturer process? because I just open it from the box.
Is there any warranty from Apple cover this problem?
What is the method you may help me?
Change the new machine or fix it?
Is there anything I can do by myself?

No sir. There is nothing that you can do your best bet is to bring it back to your provider, or if there is a apple store over there bring it back to them. I know that apple will exchange your unit for this issue. It is from the manufacturer process it seems that they do not have a dust free environment. So just exchange it.

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Taki Zakaria wrote:
Please advise
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I am advising you to contact Apple - however you can - whereever you live - there is nothing anyone here can do to help you.

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The iPhone 3G & 3GS can have dust get under the screen, as the LCD screen is screwed to a frame and then that frame has the glass and digitizer glued to it. There is a small amount of space between the screen and the glass so dust can work its way in there. If the iPhone 3G/3GS is under warranty you can call Apple to see if they can either clean it or replace the screen. If the iPhone 3G/3GS is out of warranty you can still call them but there is less of a chance it will be covered.
For the iPhone 4 & original iPhone, the LCD screen is fused to the digitizer/glass assembly. This way dust can not get in there, but at the same time you are unable to replace just the glass if there is damage to the glass, which makes for a more expensive repair. If there is dust some how between the LCD and glass (which are glued together) then contact apple as the iPhone 4 is still under warranty. But if there is dust there it would have had to of been there since the iPHone 4 was new.
And no the iOS4.3 update would not add dust...

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The Apple store staff have been fantastic to deal with throughout this. It is proof Apple stands behind their products and claims of high quality. However, the fact that four out of four brand new iPads had the same defect (immediately seen by two techs at the Apple Store in every case) indicates the standards are sliding...at least at the factory.
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This is a major quality control issue with the new iPad 4 and Apple needs to address it.

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is that normal to get a bit of dust under the glass screen in nokia x6?

hello312 wrote:
is that normal to get a bit of dust under the glass screen in nokia x6?
Hi
It depends the way u use the phone.
if u use always witha protected case, and take the device out when ever necessary only these type of happenings will get minimised.
if u use without cover and always exposed, this type of things will happen frequently.
so this is not a problem of the X6 device.
however u can take it to "nokia care" and get the dust removed by them.
but remember, when u dismantle X6 always the bottom and top panels has to be replaced. once removed the same cannot be refixed.
so u may have to bear the cost .
cheers
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Hello,
I've been trying to find information on this.
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They're telling me to void the warranty on this brand new phone regarding problems I'm having with it. Does anyone have any tips on what I should do about this?
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your warranty and support is through your carrier you need to be firm and explain it better to them your issue. You should not have dust on the LCD so soon with a new device (unless it is damaged) as for sticky keys, i never had a sticky key with the hundreds of devices we have unless some one spilled something on it. If it is a factory defect, again you have to get this taken care of with your carrier and they are the first line in warranty support.
Good Luck.
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Dust under the screen....

Does anyone know if you can have apple remove the dust under the screen if you are under warranty? Like will they service the iphone for that? And if they do, do you know if they will completely replace the iphone, or will they just remove the screen and fix it?
Thanks

Roaminggnome is right, it's a case by case basis, but as long as you have not abused the phone, it's more than likely you can get a replacement, but don't quote me on that. They will replace the phone if they decide to--they don't do cosmetic work. So, what I'm saying simply is--maybe, maybe not--make an appointment with a Genius at an Apple Store to see. If they will, they'll give you another iPhone.

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Hey guys,
I am the proud owner of an iPhone 3G S, and love the thing to pieces. I've had it for 8 months now, however over the past few weeks, I have become slightly disappointed with it.
Firstly, a small crack appeared above the 'Silent On/Off' switch, which I don't understand how it appeared as the phone has never been dropped or bumped. It's only very tiny, but I'm a perfectionist and not particularly happy about the fact it has appeared by itself. I treat my phone like royalty.
Then today, I realised a tiny white fleck on the screen when running an app. At first, I thought it might have been a dead pixel, but it turns out that it's a fleck of dust under the screen. How did it get there?! And it's not the only fleck either. When I turned the screen off, there appears to be at least 3 or 4 tiny flecks. They aren't obtrusive to the screen, but annoy me as, like I said before, I'm a perfectionist.
Am I still within warranty at 8 months? And if I am, would Apple replace my iPhone if I was to return it? It was purchased from O2, so would I return it to them, or Apple directly?
Your help would be greatly appreciated.

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

Particles of dust under the glass of multi-touch screen

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