Partition cf in Firewall Services Module

Hi,
Reference CISCO: Flash Card in FWSM equals 128MB partition but on 6 cf, totaling about 20MB per cf.
I am upgrading my FWSM and ASDM software, but I can not because I have little space in flash.
Settings file 2MB
Old version:
FWSM 3.1 (5) - 5.59Mb
ASDM 5.0 (2) F - 3.09Mb
Configuration File: 2MB
Total Space in flash: 10.7Mb
New Version:
FWSM 4.1 (12) - 6.10Mb
ASDM 6.2 (3) F - 13.11Mb
Configuration File: 2MB
Total Space in flash: 21.20Mb (Insufficient space in memory)
How to solve this problem, I can not put software and ASDM configuration file in the same cf. Hi,
Reference CISCO: Flash Card in FWSM equals 128MB partition but on 6 cf, totaling about 20MB per cf.
I am upgrading my FWSM and ASDM software, but I can not because I have little space in flash.
Settings file 2MB
Old version:
FWSM 3.1 (5) - 5.59Mb
ASDM 5.0 (2) F - 3.09Mb
Configuration File: 2MB
Total Space in flash: 10.7Mb
New Version:
FWSM 4.1 (12) - 6.10Mb
ASDM 6.2 (3) F - 13.11Mb
Configuration File: 2MB
Total Space in flash: 21.20Mb (Insufficient space in memory)
How to solve this problem, I can not put software and ASDM configuration file in the same cf.

Hi Bro
Why don't you remove your old IOS version permanently and put in this new IOS version instead. Can I have a look at your show run output in your system context.
Regards,
Ram

Similar Messages

Firewall service module vs ASA

Hi
Someone told me that the cisco firewall service module of 6500 has poor performances compared to ASA
What do you recommend as a core firewall (to protect internal servers): ASA or firewall service module ?
thanks

Hi,
We are using 5 FWSMs at the moment but are moving away from them to ASA5585-X models.
I wouldnt suggest going to FWSMs anymore at this point if you have any plan on having support for new features.
End Of Life and End of Sale Notice
http://www.cisco.com/en/US/prod/collateral/modules/ps2706/eol_c51-699134.html
The follower for the FWSM is the ASA Service Module which supports the newer softwares (while the FWSM doesnt). Heres a link to a document about the ASASM
http://www.cisco.com/en/US/prod/collateral/modules/ps2706/ps11621/data_sheet_c78-672507.html
Also you could always consider a separate ASA models. Here are links to both the orignal ASA 5500 series and new ASA 5500-X series
ASA 5500 Series
http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6032/ps6094/ps6120/prod_brochure0900aecd80285492.pdf
ASA 5500-X Series
http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6032/ps6094/ps6120/at_a_glance_c45-701635.pdf
I guess the question for you is what are the requirements for the device regarding performance. All of the above documentation should give you a clue about which model might be the best for you.
- Jouni

Question on how does load balancing work on Firewall Services Module (FWSM)

Hi everyone,
I have a question about the algorithm of load balancing on Firewall Services Module (FWSM).
I understand that the FWSM supports up to three equal cost routes on the same interface for load balancing.
Please see a lower simple figure.
outside inside
--- L3 SW --+
|
MHSRP +--- FWSM ----
|
--- L3 SW --+
I am going to configure the following default routes on FWSM point to each MHSRP VIP (192.168.13.29 and 192.168.13.30) for load balancing.
route outside_1 0.0.0.0 0.0.0.0 192.168.13.29 1
route outside_1 0.0.0.0 0.0.0.0 192.168.13.30 1　　　　　　
However I don't know how load balancing work on FWSM.
On FWSM, load balancing work based on
Per-Destination ?
Per-Source ?
Per-Packet ?
or
Other criteria ?
Your information would be greatly appreciated.
Best Regards,

Configuring "tunnel default gateway' on the concentrator allowed traffic to flow as desired through the FWSM.
FWSM is not capable of performing policy based routing, the additional static routes for the VPN load balancing caused half of the packets to be lost. As a result, it appears that the VPN concentrators will not be able to load balance.

Assigning VLANs to the Firewall Services Module

I need add a new vlan group to our fwsm module. I have some doubts:
What command do i need for it?
     firewall vlan-group 5 100,101,102,103,104,105
     firewall switch 2 module 4 vlan-group 5
     firewall switch 1 module 4 vlan-group 5
     or
     firewall vlan-group 5 100,101,102,103,104,105
     firewall switch 2 module 4 vlan-group 1,2,3,4,5
     firewall switch 1 module 4 vlan-group 1,2,3,4,5
Will it be disruptive?
Thanks!

So, just to confirm, in this case to add/append a new vlan-goup to the firewall module I should use:
Switch# firewall switch <1-2> module 02 vlan-group 2
My main concern is if with the command It will replace the curent vlan-goup (4,5,6) or if it just append the new vlan-group.
Thanks in advance!

Firewall services module authentication issues

Have internal web apps and Nfuse available to remote users after they authenticate to our firewall using a ACS account. All was cool until we recently upgraded our FWSM and IOS image. Now some users are complaining that they do not get an authentication prompt from the firewall and cannot login. Most users can authenticate as usual.
Weird thing is that if the end user takes their home router or firewall out of the mix, the firewall authentication works. In some cases, an upgrade of the remote router or firewall firmware resolves the issue as well.
Any reason why the FWSM would start acting this way and not allow connections from devices that could connect previously? NAT issue? I don't want to have to upgrade firmware on users personal routers and firewalls to make this work...

The only workaround is to reboot the FWSM after creating new interfaces.
Try this Bug - CSCsg65455

ASA Service Module on 6500 montoring console session

We have 6500 with ASA Service Module
On 6500 how can we configure so that if someone logs in to the ASA Service Module and reboots the firewall we can have logs of it in syslog of switch .
Thanks for help

I hate to answer my own posts, but here it is. TAC tells us that there are 2 choices to make this work. Apparently the way that worked on an ISR and ISRG2 does not work on the 4000 series routers. I guess that's progress.
Option 1. Use a physical cable to connect one of the router's interfaces to one of the etherswitches interfaces and treat it just like the etherswitch is a seperate physical switch. I'm sure there is a use case for that but I'll not cover that here.
Option 2. Use the "service instance" feature on the router's internal interface to bind it to a new "BDI" virtual interface on the router. This is what we'll do.
On our router ethernet-internal 1/0/0 maps to Gi0/18 on the etherswitch, all internal to the box. The router will be10.0.0.1 and the switch will be 10.0.0.2.
Router:
interface Ethernet-Internal 1/0/0
service instance 1 ethernet
encapsulation dot1q 50
rewrite ingress tag pop 1
interface BDI 1
mtu 9216
ip address 10.0.0.1 255.255.255.0
Switch:
interface Gi0/18
switchport trunk vlan allowed 50
switchport mode trunk
vlan 50
name Egress vlan
interface vlan 50
ip address 10.0.0.2 255.255.255.0
ip route 0.0.0.0 0.0.0.0 10.0.0.1
Then there are a million ways to design and configure the switch as a normal 3560X switch but that's beyond the scope of my question.

Service module placement and the L2 adjacency problem

I'd be very interested to hear others opinions on this. You have a datacenter environment with L2 boundaries at end of row aggregators, then L3 back to the core and edge. You have 6500 service module switches hanging off the core housing ACE and FWSM modules. You want to offer firewalling and load-balancing services to servers around the datacenter.
What is the current best practice ways of resolving the L2 adjacency requirement that the firewalling and load-balancing services impose? L2TPv3? EoMPLS? Any relevant advice, deployment examples, whitepapers etc would be much appreciated!
Thanks for any replies,
George

George
You could i suppose look to use L2TPv3 if your switches support it or EoMPLS but to my mind this is actually using a band aid to fix a problem that shouldn't be there.
We too struggled in our data centres with this setup but remember you only need L2 adjacency if you are running the FWSM in transparent mode or the ACE in bridged mode.
If you are then the cleanest solutions are either
1) redesign core connections to L2
2) deploy 6500 switches in the distribution layer. I say distribution layer because it's not clear from your description what your topology actually is but i'm assuming L2 access to distro and then L3 distro to core and the core switches are the 6500 switches.
Personally i always use the routed L3 approach where possible for fast failover and no STP and in the campus environment it works really well.
However L3 from the access-layer to the distro in the data centre is very limiting and you often come across problems such as the one you are facing.
Now again it does depend on your topology but assuming the issue is your core is L3 connected and you need L2 adjacency with your distro to offer servers i would look to deploy 6500 switches in the distro layer with the service modules in them.
If i have misunderstood please come back with more details.
Jon

Upgrading SSL Service Module in Cat6500

Hi,
I'm trying to upgrade a SSL Service Module in one of our 6500.
Following the guide at
http://www.cisco.com/en/US/products/hw/switches/ps708/products_configuration_guide_chapter09186a00805e34ed.html
After booting on the maintenance partition and trying to copy the image I get
(Not enough space on device), looking at the filesystem of pclc# shows a Unix filesystem, I'm not sure what to free up on it.
Any ideas?
Thanks in advance
Mathias Kanstrup

I am seeing the exact same problem. I have a TAC in currently on this issue. The SSL module that we are trying to upgrade is not in production yet. We do have an SSL module which is in production and the partition pclc#x-fs: is 260MB vs. the one that we are trying to upgrade with is only 30MB. Seems to me that the partition was actually incorrectly built, but I am not an expert with the 6509 chassis/Sup Engine. My main responsibility is Content Switching/SSL termination. I will post back if we find solution today.

Migrating from FWSM to ASA Service Module (ASASM)

I'm migrating from a failover pair of FWSM modules across to a failover pair of ASA Service Modules. In order to avoid a "big bang" switchover I intend to migrate subnets from one to the other over a protracted period.
With that in mind, can anyone confirm whether there is any restriction on having FWSM and ASASM modules in the same chassis? A trawl of the relevant documentation hasn't revealed anything.
In this specific case it is Catalyst 6509E VSS chassis pairs with Sup-2T.
Thanks in advance.

So long as the chassis has enough power to power these modules you are good.
Upto 4 FWSMs can be installed in a chassis.
Upto 4 ASA-SM modules can be installed in a chassis.
FWSM:
http://www.cisco.com/en/US/prod/collateral/modules/ps2706/ps4452/product_data_sheet0900aecd803e69c3.html
• Up to 4 FWSMs (20 Gbps) per Catalyst 6500 chassis
ASA-SM
http://www.cisco.com/en/US/prod/collateral/modules/ps2706/ps11621/qa_c67-662207.html
Q. How many ASA Services Modules can I place in a Cisco Catalyst 6500 Series chassis?
A. Up to four independent ASA Services Modules can simultaneously run in a Cisco Catalyst 6500-E Series chassis.
-Kureli
Checkout my breakout session at Cisco Live 2013, Orlando, Florida.
BRKSEC-2024 Deploying Next-Generation Firewall Services on the ASA
Room 314A Tuesday, June 25 3:00 PM - 4:30 PM

Windows Firewall Service Crashes on Windows Server 2012

Hello Team,
I am facing issues with Windows Firewall Service in new Windows 2012 R2 deployments. when i try to start the Firewall service it wont start and it throws an error message to check the system event logs for information
The Windows Firewall service terminated with the following service-specific error:
The data is invalid.
I deployed this OS on a VM running with latest VM tools and HW version which is running on ESXi 5.1 U1
2 GB RAM, 1 vCPU
OS deployed through ISO downloaded from MS portal and License activated through KMS system, performed a couple of reboots as well.
any advise on this issue? i am sure some of you might have also faced the same issue

1. VMware support forum and knowledge base may give you more specific advice.
2. Windows services may be dependent on another service(s). Analyze these dependences. Do it after you understand implications of VMware firewall function.
3. More detailed info from Event log is needed for analysis (Event ID, etc)
4. Hope you have connectivity configured correctly.
5. For firewall in VMware read the following article(s):
http://pubs.vmware.com/vsphere-51/index.jsp?topic=%2Fcom.vmware.vsphere.security.doc%2FGUID-52188148-C579-4F6A-8335-CFBCE0DD2167.html&__utma=207178772.2027713003.1393320147.1393320147.1393320147.1&__utmb=207178772.0.10.1393320147&__utmc=207178772&__utmx=-&__utmz=207178772.1393320147.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided)&__utmv=-&__utmk=174193441
Regards
Milos

XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan

How to configure link between 2921 and SM-D-ES3G-48-P EtherSwitch Service Module

hi,
I can't do that like the procedure given by Cisco.
http://www.cisco.com/en/US/partner/docs/routers/access/interfaces/software/feature/guide/eesm_sw.html#wp1942894
Cisco Procedure :
interface gi10/0
ip address x.x.x.x x.x.x.x
service-module gigabitethernet 1/0 session
My result :
R2921-8CPITR-1(config)#int gi 1/1
R2921-8CPITR-1(config-if)#ip address 2.2.2.2 255.255.255.192
% IP addresses may not be configured on L2 links.
R2921-8CPITR-1(config-if)
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1.1 ?
% Unrecognized command
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1 ?
<cr>
R2921-8CPITR-1(config)#
the session is not possible also ?
R2921-8CPITR-1#service-module gigabitEthernet 1/1 sess
                                                  ^
% Invalid input detected at '^' marker.
R2921-8CPITR-1#
The routeur said that it's not a L3 port, so how to configure it to allow communication between the 2921 and the card ?
Is there a bug with that version I'm in 15.1(4)M4 ????
R2921-8CPITR-1#sh ver
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 20-Mar-12 18:57 by prod_rel_team
ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)
R2921-8CPITR-1 uptime is 19 hours, 21 minutes
System returned to ROM by power-on
System restarted at 16:00:45 GAB Fri Sep 14 2012
System image file is "flash0:c2900-universalk9-mz.SPA.151-4.M4.bin"
Last reload type: Normal Reload
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco CISCO2921/K9 (revision 1.0) with 479232K/45056K bytes of memory.
Processor board ID FGL1618119E
6 Gigabit Ethernet interfaces
2 terminal lines
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)
License Info:
License UDI:
Device#   PID                   SN
*0        CISCO2921/K9          FGL1618119E
Technology Package License Information for Module:'c2900'
Technology    Technology-package           Technology-package
              Current       Type           Next reboot
ipbase        ipbasek9      Permanent      ipbasek9
security      None          None           None
uc            None          None           None
data          None          None           None
Configuration register is 0x2102
R2921-8CPITR-1#

Same issue here.
I just waited a few minutes and the interface went down and back up, this time it was a L3 interface.
My guess is that it was booting the switch module IOS, and it detected it until it was fully booted:
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:26:52.795: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface GigabitEthernet0/0, changed state to administratively down
Apr 11 05:27:46.947: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to administratively down
Apr 11 05:27:47.031: %LINK-5-CHANGED: Interface GigabitEthernet0/2, changed state to administratively down
Apr 11 05:27:47.083: %LINK-5-CHANGED: Interface GigabitEthernet1/0, changed state to administratively down
Apr 11 05:27:47.895: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down
Apr 11 05:27:48.083: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to down
Apr 11 05:27:49.283: %IP-5-WEBINST_KILL: Terminating DNS process
Apr 11 05:27:52.499: %LINK-3-UPDOWN: Interface GigabitEthernet1/1, changed state to up
Apr 11 05:27:53.087: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 16:50 by prod_rel_team
Apr 11 05:27:53.255: %SNMP-5-COLDSTART: SNMP agent on host Router is undergoing a cold start
Apr 11 05:27:53.499: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to up
Apr 11 05:28:21.435: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
Apr 11 05:29:22.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to down
Apr 11 05:29:22.095: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Router>en
Router#sh ip int brief
Interface IP-Address OK? Method Status Protocol
Embedded-Service-Engine0/0 unassigned YES unset administratively down down
GigabitEthernet0/0 unassigned YES unset administratively down down
GigabitEthernet0/1 unassigned YES unset administratively down down
GigabitEthernet0/2 unassigned YES unset administratively down down
GigabitEthernet1/0 unassigned YES unset administratively down down
GigabitEthernet1/1 unassigned YES unset up down
Vlan1 unassigned YES unset down down
Router#
Apr 11 05:29:46.106: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to upconf t
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)#int g1/0
Router(config-if)#ip add 1.1.1.1 255.255.255.0
Router(config-if)#no shut
Router(config-if)#
Apr 11 05:30:09.046: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:30:10.046: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Router(config-if)#end

Sales Quote and Sales Order for Service Module.

Hi All,
I have a scenario with one of the customer where they have a Service Department. The customer is into installation and servicing of Air conditioning systems.
The scenario is as mentioned below:
Customer does the installation of Air Conditioning work and then provides service to the same, if contract mentioned that service is also to be provided by same team. There are also times when the customer quotes only for Servicing of the Air Conditioning in the Projects where the installation is not done by them, but a third party. In such case the customer sends his Sales Quotation for taking up the Servicing of the Air Conditioning (AMC for a year), to be provided to the principle client. If he wins the opportunity then the same will be transferred to Sales Order.
Now in SAP Business One the Service Module starts only with Service Contract and Service Warranty Templates. This is considering that the equipments are delivered by the Contractor him self. This scenario is fine.
But for equipments which are not delivered by the customer, then manual Customer Equipment Card can be prepared and then service contract created to it. But here there is a disconnect between the Quotation that they send to principle and attaching the Sales Order, if the Service Bid is won by Customer. If i need to keep a reference as to which Sales Order was received by Customer from Principle in Service Contract, there is no provision for same.
Is there any way i can do it other than creating a UDF and linking the sales order number to Service Contract and not developing any screens for same?
Require all your valuable inputs..
Regards
Rohan S. Kamble

Hi Rohan........
There is no such standard field in Service Contract to attach Sales Order. You can create UDF else you can have FMS and map it to remark field.
And when you copy it to service call you can attach the same SO at Activity level or it will be attached automatically as yiu are defining it into the service contract.........
Regards,
Rahul

Steps to create Service Notification in Customer Service Module

Hi,
Can anyone let me know the steps involved and the process to create Service Notification in Customer Service Module.
Regards,
Ram

Hello SAP Guru's,
I am Shankar from chennai.
At present i have assigned to do the Customer Service process for our project.
I had tried the BPP method for doing it.
When i tried the Depot repair process from BPP i got error during billing process.
Can any one guide me with the step by steps procedure to do the senerio.
i searched the web for the process. but i couldnt able to find it.
If any one has the complete step by step procedure to do the process pls help me.
my id is ponshankar gmail com.
Thanks in advance
Warm regards,
Shankar

Ipod service module has encountered a problem and needs to close

I have recently got a 80gb ipod video, but have been unable to use it, because no matter what I do I can't get it to appear in the source pane on itunes. Everytime I connect it to my PC I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
I have followed ALL the instructions, including uninstalling itunes and quicktime (which I have done at least 7 times), reinstalling them with different settings on my computer. I have reinstalled a stand alone version of quicktime. I have tried restarting the ipod service, I have deleted all files from recycle bin and from Temp files. I have spoken to ipod at great length (3 different people, totalling approx 2hrs 30mins on the phone) and to a guy at Comet where I bought it from (20 mins on phone). Basically I have done everything I and anyone else can think of, but I still get the same message.
DOES ANYONE HAVE ANY OTHER SUGGESTIONS....PLEASE HELP I AM AT MY WITS END !!!
packard bell Windows XP
packard bell Windows XP

I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
hmmmm. i don't have a solution to offer you at this stage. by we can try some general troubleshooting strategies to see if that can isolate the cause of the problem.
if you're game, we could start proceedings by trying a connection after a selective startup with just the itunes and quicktime background processes enabled. see:
Using MSCONFIG to troubleshoot conflicts in Windows
do you still get the crash after the selective startup?

Partition cf in Firewall Services Module

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