Pas recu de code d'échange

Bonjour,
J'ai acheté un abonnement CC complet étudiant / professeur; et je n'ai jamais recu de code d'échange.
J'ai bien re-vérifié mes mails, le seul numéro que j'ai, c'est le numéro de commande.
J'ai installé une premiere fois les logiciels sans soucis sur mon mac 1. Mais sur mon mac 2; tous les logiciels sont restés en version d'évaluation. Il est pourtant écrit, qu'il est possible d'installer la suite sur deux périphériques distincts, si l'on utilise pas la suite sur ces deux périphériques simultanément.
Des solutions ?
Merci
D'avance,
Manon

Merci de prendre le temps d'essayer de comprendre
Pour répondre :
- J'ai acheté l'abonnement sur le site Adobe, avec mon Adobe ID. Et sur mon compte dans Formules et produits. Dans Produits rien. Dans Formule :
Creative Cloud - Édition pour enseignants et étudiants (un an)
- Mes deux macs sont bien connectés au Creative Cloud Manager avec le meme ID.
Merci d'avance.
Manon

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