Pass code problems
I forgot my pass code, and as a result it says "iphone disabled". How do I go about getting access into my iphone without knowing the pass code??
Well, the answers so far are incomplete. If you have synced your phone to your computer you can connect it using a USB cable, click on its name in iTunes, then click "Restore iPhone". This will back up the phone, restore iOS without the passcode and then restore the backup. You will not lose any content. If you have not synced your phone with your computer and you have iOS 7 installed you will have to remote wipe the phone. See: http://support.apple.com/kb/HT1212 for additional details.
Similar Messages
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my iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.0.4
If itunes is comming up and saying it can't read the device because it's locked with a passcode, you may have to put your device into recovery mode first.
To put your device in recovery mode: (Following these steps will erase your device and reset everything to factory defaults)
1) press and hold the power button until you see the slide to power off option
2) swipe to power off
3) Press and hold the home button while the device is off and connect it to your computer. Continue holding the home button until you see a graphic with the iTunes logo with a picture of a USB cable below it.
4) iTunes should give you a message that it has detected a device in recovery mode. Click ok and then select Restore iPhone. iTunes will download a fresh copy of iOS and then wipe the device and restore it. Depending on the speed of your computer's internet connection this may take a while. Just leave the iphone connected to your computer until it's finished.
If itunes is not detecting it at all or is Not giving you the message that the phone is locked with a passcode, you may end up having to reinstall itunes. This seems to be a fairly common problem after the most recent itunes update (11.1.5)
If this is the case and you happen to be running a windows based computer you will have to uninstall itunes in this order from your programs and features option in control panel:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Then download and reinstall itunes from itunes.com try putting your device into recovery mode again and restore.
Hope this helps.
Cheers. -
I've had my iPad2 for nearly 6 months and recently began using a pass code. However, sometimes when I try putting my code in to unlock it, the "touch" feature doesn't work and won't accept numbers. Often I must make several attempts before it finally unlocks and I can enter my pass code. Basically, i find myself locked out of my own device -- Frustrating! Suggestions, anyone?
Sometimes, issues with the touch screen can be resolved by rebooting the iPad. Try this after you unlock the iPad and see of it helps.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Pass code problem after update
I ca't use location services and found restrictions were enabled. We have never set this passcode for restrictions and it looks like this sometimes happens with updates. Please don't tell me I hv to reset phone. If so I feel I am now working with Microsoft.! The GPS always worked fine before and now I am on vacation and can't use phone.
Hello Tmoes,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Understanding Restrictions (parental controls)
https://support.apple.com/kb/ht4213
Note: If you lose or forget a restriction passcode, you will need to perform a factory restore to remove it.
Have a nice day,
Mario -
Yes, my cousins iPod is disabled. It says "ipod is disabled, connect to iTunes", I did that and it will not connect to iTunes, because it needs the pass code. The pass code key board will not show up and I cant connect. Please help me figure this problem out, my cousin is depending on me. Thanks, a concern customer.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I've forgotten my pass-code to my Ipod touch 4g and when I try to restore and update it on my itunes library the internet connection cuts out so this is not an option. Is there another way to fix this problem? Cheers
The only way is to connect the iPod to a computer with has an internet connection and iTunes and restore the iPod. Use as friiend's computer or make an appointment at ther Geniuds Bar of an Apple store.
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My ipad is locked, the pass code not activate my divice. what can I do to resolve this problem?
You should connect your ipad 2 to the computer you registered it too. And then, the pass code would be off. If that doesn't work, then you should go to the Apple Store and they will unlock it for you but you will have to answer some security questions.
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is there any way to restore factory settings on an Iphone 5s that will not connect to Itunes because the phone is locked with a pass code. Problem is that the screen is completely shattered.
If the screen is completely shattered why bother to try and restore the phone?
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support -
I got my iPhone disabled mistakenly by six trials of entering pass code. However now I remembered my passcode so how can fix the problem without losing my contents.
If your phone is now disabled, you've already lost all data on the phone...that's the whole point of the passcode, to protect the data on the phone. Your only choice now is to force the phone into recovery mode & restore it, as described here:
http://support.apple.com/kb/ht1212
This will remove the passcode, but also erase all data on the phone unless you have a backup to restore from. -
I have disabled my new ipad by entering the wrong pass code to many times. How do i fix this problem?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
HI
I have 2 IPads, I am unable to use one of it because I have forgotten my pass code and also logged out from iCloud accidentially. Can you please help me to solve this problem.
Cheers
RaveenaFollow the instructions on this page : Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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My iPod touch is permanently disabled and it says to connect my iPod to my iTunes yet when I do that, it tells me to type in pass code even though it's still disabled. PLEASE HELP ME
I have the same problem with mine... but im trying to find a way to fix it without restoring it...
but one fix is to shut it down completely ... then press and hold BOTH the power button and the home button .. hold both of those 4 ten seconds .. then release the power button but still hold down the home button .. and then it'll show something that says "connect to itunes" once u get it connected to itunes , click the restore button ... BEWARE THIS WILL WIPE OUT EVERYTHING ON YOUR IPOD!!! IT WILL RESTORE IT BACK TO FACTORY SETTINGS , AS IF U JUST BOUGHT IT !!!!! then it should work fine again .. but u will lose all data on there besides the things you have synced with itunes already..
Thats y im iffy with doing this , im trying to find a fix where i wont have 2 restore it but i dont think there is 1 :'(
good luck tho
~sam -
I have had the iPod for about 2 years, and never had this problem. When I plug into iTunes I get the "iTunes cannot connect with this iPod because of pass code" message, but I can't enter my pass code because the screen won't change! If someone could please help, it would be appriciated!
With your iPod still connected to your PC, try a hard reset. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
If still no luck, try placing the iPod in Recovery Mode using the instructions in this Apple support document and then restoring it to factory defaults in iTunes.
http://support.apple.com/kb/ht1808
B-rock -
I did not have this problem earlier today. I haven't dropped it recently or any such thing. I have, however, used two different audio jacks today. Although it makes keyboard sounds when I type in my pass code, it doesn't make the sounds otherwise. I also tested the sound on temple run and it worked. My slider key is set to mute, not to lock screen. When I try to adjust the volume, it'll say "sound effects" and the volume will be turned all the way down, but it won't let me turn it up. I got this iPad in December and unfortunately did not purchase AppleCare and I believe the warranty has passed. Any suggestions as to what's wrong?
Try A and B
(A) Restart iPad
1. Hold down the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn off iPad.
3. Turn iPad back on, hold down the Sleep/Wake until the Apple logo appears
(B) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
ipod completely locked up. dont know pass code or anything. belongs to my 8 year old who likes to play around in settings. needs reset or something, but i dont know how. please
http://support.apple.com/kb/ht1212
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
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