Pass word issues

Can you help?  When I attempt to sign in after I enter my pass word I am directed to purchase the product which I already purchased.
I'm trying to convert a pdf to word. Never had this issue in the past two years.

Hi Martha,
I apologize for the inconvenience!
I am showing that you cancelled your subscription to ExportPDF, is that not the case? If so, let me know and I can work on getting you set back up right away.
Looking forward to hearing back from you.
Kind regards, Stacy

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