Passing ICM Call Variable info to CAD not working

Hello,
we are running UCCE 7.2(7) with CAD 7.2(1) SR2 and we seem to be having an issue with the ICM Call Variable information being populated in the CAD.
Up until now, it's been working fine. We have our ICM scripts set ICM Call Variables 1, 2 and 3 and they all appear in the CAD when a call goes to an agent. But, just this morning, I added a new DN, mapped it to a scheduled script, and within that script I set that new DN (just like I've been doing with all the rest so far), set a Call Type, then call 'Go To Script' which is the actual script to handle that specific call.
Dialling that DN plays the correct script, and going into the Sales queue sends me to that agent, but no ICM Call Variable info is showing up.
So far this has been working, but now that I've added a new line, it appears to have stopped, but just for this new line, it still appears to be working for all existing lines.
Any ideas anyone?

Geoff,
we just have one Layout (default) listed in Enterprise Configuration - Enterprise Data in the Desktop Admin. The fields in this default Layout did not include any of the ICM Call Variables, so we added a few of them (that we set in ICM scripts). Up until now, these have been showing up in CAD when calls to skill groups come through. It's just now that I've added a new DN and ICM script, they are not showing up for that script only. The ICM Call Vars are working for all other DNs in the system, just not this new one.
Just to let you know, we upgraded ICM and CTIOS from 7.1(5) to 7.2(7) just recently, and with that we installed CAD 7.2(1) with SRs 1 and 2.
This is the 1'st time I've added a new line (DN) and ICM script to the system since that upgrade, so could that have something to do with this?
Also, there is a post where someone had this same issue (https://supportforums.cisco.com/message/1053394#1053394) and it was suggested that they shutdown and restart the CAD Services to resolve this.
My question is what services are in fact the CAD services? I would like to try that after hours tonight to see if that resolves this issue.
I verified via CAD that I'm running Build 7.2.1.200
Any other suggestions?

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