Passport Call Logs deleted after BB Link Backup

My BB Link is set up to automatically backup my Passport once every week. Every time this happens, my Call Logs is deleted. Others have faced similar issues, but no solution or response from Blackberry.

Looks like this fixes it self. After the automatic backup, if you unplug the device too soon it seems to delete the call logs. The next time you connect the device back and the call logs sync again reappear.

Similar Messages

ODI logs deleted after scenario refresh

Hi,
I'm using a load plan which starts half a dozen scenarios.
All scenarios are packages scenarios version 001.
When I modify any package I regenerate any related scenario.
(Basically I'm not using the versioning system supplied by ODI, but I need to generate scenarios anyhow because ODI does not allow packages in load plans).
So fa so good, everything works despite an issue with the logs.
Every time I regenerate a scenario, ODI deletes all the related logs.
To me, this does not make sense.
In example I wuold like to see if the "new" scenario impacts loading times, but I have no more "old" scenario logs.
Any way to avoid logs deletion after scenarios regeneration?
ODI 11.1.1.6
Regards,
Corrado

Hi,
thank you for pointing it out, but the user parameter "Delete linked sessions with scenarios" is already set to "No".
(Also the docs seems to say this parameter only applies to manual deletion of scenarios from GUI).
Regards,
Corrado

Call log deleted automatically E5

I have nokia E5 .. after some days i check log then i wonder that there is no old call log only one day log is available .. even though i set 30days call log.. plz help me

You can backup unlimited number of phone call logs and sms using web based backup service http://www.bloove.com

Call Logs deleting themselves

I have made no changes to my phone, but now my call log and call history deletes itself. For example, if I receive a call that I miss, if I don't view the missed call within the first few minutes after missing it, when clicking on view call - there is nothing there. Or, if I do view the missed call in time, and it is in my call log, it is no longer there after about 1/2 hour. My call history ends up being empty all of the time. Is there a way to get my call log back and to have it start logging again?

Never mind - just read a previous posting and determined my memory available was 0

Call log issue after upgrading to OS 10.3.1.1581 from 10.2

Dear all.
I have update my BlackBerry 10 os to 10.3.1.1581 and to my surprise i find that the call log os restricted to about 150-200 call whereas it was almost unlimited in the previous 10.2 os .
BlackBerry should issue a fix asap since this is such a basic features and necessity.
I find myself in a very bad situation after upgrading.

I have two call lors. One in the phone app, and one in the hub.
I feel like the one in the phone app is quite short, but the one in the hub is unlimited.
Do you confirm on your side?
That being said, tracking more than 150 previous calls regularly is an extreme usage of the phone, I don't think the OS is made for that. I suggest you use a third party app that will be suited at tracking 200 phone calls a day.
There are several that are free currently in BlackBerry World (the Free March section).
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Call Log disappeared after update

I ran the update to Android 4..0..4 on my Bionic and now I can no longer find the Call Log function. The only time it seems to be available is after I have actually missed a call, then it is viewable only for missed calls, and only temporarily. In the old version, I could reach the entire call log or sort for missed, outgoing or incoming and dial from there. Is this simply gone?

I found the "phone" icon, which when tapped will give you a "recent call" list - which is what I was looking for. So thanks. But it used to be a lot easier, there was a place to tap within the "Contacts/People" icon/app so you could either make a call from this list or go thru the contacts alphabetically. Now there seem to be two separate places to accomplish different communications functions, where before there was one. It seems clunky and awkward, unlike most of the other changes. But I guess I'll get used to it! Thanks so much for showing me where it was hiding!

Will newly added contacts and messages gets deleted after restoring old backup on iphone..??

Hey everyone, i backup my iphone 4 a month ago after that , i defeated the final remaining enemy 'ryth' in infinity blade 2
than after 3 months i bought my new 4th gen ipad 32gb with cellular i installed unfinity blade 2 on it an when launches it it started from begining, don't know why icloud saves didn't worked. But the problem is that now on my iphone it also sarted from begining. Some discussion said backup your phone for this problem but if i backup my phone from that one month old backup will it delete my new added contacts, new messages on phone and on whatsapp?
and if anyone have solution for IB2 without restoring the hone that would be great....! Plz halp...!!

This is what is backed up
iTunes will back up the following information
Contacts* and Contact Favorites (regularly sync contacts to a computer or cloud service such as iCloud to back them up).
App Store Application data including in-app purchases (except the Application itself, its tmp and Caches folder).
Application settings, preferences, and data, including documents.
Autofill for webpages.
CalDAV and subscribed calendar accounts.
Calendar accounts.
Calendar events.
Call history.
Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.)
Note: For devices without a camera, Camera Roll is called Saved Photos.
Game Center account.
Home screen arrangement.
In-app purchases.
Keychain (this includes email account passwords, Wi-Fi passwords, and passwords you enter into websites and some other applications. If you encrypt the backup with iOS 4 and later, you can transfer the keychain information to the new device. With an unencrypted backup, you can restore the keychain only to the same iOS device. If you are restoring to a new device with an unencrypted backup, you will need to enter these passwords again.)
List of External Sync Sources (MobileMe, Exchange ActiveSync).
Location service preferences for apps and websites you have allowed to use your location.
Mail accounts (mail messages are not backed up).
Installed Profiles. When restoring a backup to a different device, installed configuration profiles are not restored (such as accounts, restrictions, or anything which can be specified through an installed profile.) Any accounts or settings that are not associated with an installed profile will still be restored.
Map bookmarks, recent searches, and the current location displayed in Maps.
Microsoft Exchange account configurations.
Network settings (saved Wi-Fi hotspots, VPN settings, network preferences).
Nike + iPod saved workouts and settings.
Notes.
Offline web application cache/database.
Paired Bluetooth devices (which can only be used if restored to the same phone that did the backup).
Safari bookmarks, cookies, history, offline data, and currently open pages.
Saved suggestion corrections (these are saved automatically as you reject suggested corrections).
Messages (iMessage and carrier SMS or MMS pictures and videos).
Trusted hosts that have certificates that cannot be verified.
Voice memos.
Voicemail token. (This is not the voicemail password, but is used for validation when connecting. This is only restored to a phone with the same phone number on the SIM card).
Wallpapers.
Web clips.
YouTube bookmarks and history.
* Your contacts are part of the backup to preserve recent calls and favorites lists. Back up your contacts to a supported personal information manager (PIM), iCloud, or another cloud-based service to avoid any potential contact data loss.
You will see that contacts are backed up

Help! Text Messages and Call History Deleted after Update

My Galaxy S4 updated automatically this morning and my text message history and phone call history are gone. Is there a way to restore this? Very frustrated.

aroth1188,
I understand the importance of retrieving your text message history. Did you have the Verizon Messaging application installed on the device? This application may have your messages backed up for you to restore. Please let us know if you still need further assistance.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Call log re-appear after delete

hi, i tried to delete a number from the call log but after i restart the phone or i delete another number from the call log, the first number that i delete re-appear again. pls help me thanks
i am using iphone 4S iOS 7.1.2

anybody able to assist?

50462720 FREE in memory yet CALL LOGS STILL DELETE!

I have only had this phone for about a week - I have checked every setting as per this website, I have moved all pics and media to a card and deleted all but 1 email, plus I deleted the languages etc....and still, my call logs delete - either randomly during the day (I may have up to 10 calls logged then they disappear) or they just won't be saved at all for a whole day. then, this morning, I woke up with my phone saying I had 7 missed calls - the phone never rang (its next to my head and on loud ) and when I went to view the missed calls, there were none - so frustrating!
so BESIDES the memory issue (I am assuming having 50462720 free file is enough to keep my call logs for a day at least?) what else could be the problem? I am able to return this and get another one if I need to but not if i'm going to experience the same problem. help!!
thanks a ton! Legare

JeremyKitching wrote:
OK, 13MB sounds more like it. Check the following links below for maximizing memory on the device:
http://blackberryfaq.com/index.php/How_do_I_free_up_memory_on_my_device%3F
http://blackberryfaq.com/index.php/Why_is_my_BlackBerry_losing_its_call_logs_or_message_logs%3F
Ok, I've cleaned out all the unused languages and the memory cache... It worked for approx 2 weeks and then this morning with only 3 (new) emails and one text messages in my inbox it wiped my call list and sms text message!! I wiped everything again this morning. How much free memory do i need to have in order to prevent this from happening??????

Extended Call Logs after PR1.2

Hey folks,
I had "Extended call logs" installed and it used to work fine. I could select the delete the calls from my call log. however after upgrading to PR1.2, when I tap on Ex call log, it seems to run for a while and comes back to the desktop.
am i missing something? is there a new way to work with it?

This is in Extras Devel Testing so it can be made back compatible with PR 1.2
Patience is a virtue or so they say
Crispy

C3-00 stuck call in call log

Hi,
I have the following issue with my c3-00 since yesturday afternoon all of a sudden the call log did not record my calls anymore , none of them missed, received dialed. it showed me all the calls up until yesturday afternoon.
I went and deleted the call log . After that I was left with a call in my list from a number that is in my address book but did not show me the date, when i try to delete it I get invalid entry.
Restarted the phone of course the same.
Now it was logging my calls but that one entry stayes there.
I tried it with a different battery and a different sim still there.
I factory defaulted the phone , the entry is still there.
I updated the software and the entry is still there.
Any ideas?
Thanks,
Kinga

did you try to delete that contact or the entry from log if not try delete that contact and try reset device again
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Deleting texts and call log

i have had my bb pearl 8100 for about 8 months and until now it's been great. the past few days it's been automatically deleting my texts and mms as well as my call log. i removed the battery for a few minutes to hopefully reset it. i also double checked the settings and selected remove/delete "never."
has anyone else had this problem? any solutions?
thanks!!
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Your timing is excellent! I just did a search for this for another user on a different area of this forum. Here's what I found:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB14213&slic...
Hope it helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT204150 is it possible to retrive a stored contact once its been deleted from your iphone? i deleted a number from my phone like 2-3 months ago and now i need it back. is it possible to retrive this contact or either view my past call log from around the

is it possible to retrive or download a number/contact after its been deleted from your iphone? i deleted a number about 2-3 months ago and
now i really need it back. is it possible to retrieve this number or maybe view or bring up my entire or past call log which would have this numer in it?

If it's not on icloud.com any longer you can't restore it from iCloud. (Contacts are only synced to your iCloud account, and are not included in the iCloud backup.)

Emails, Call Logs and BlackBerry Messenger messages deleted

Almost exactly 2 years from the date I got my BlackBerry Curve 8300, my emails, call logs and BlackBerry Messenger messages keeps getting deleted without notice. The BlackBerry then stalls until I remove the battery and I log on again. Can anyone help me idetify the problem and how I can resolve this?
Solved!
Go to Solution.

HI and Welcome to the Forums!
Wow -- 2 years without an issue on a computing device! A record! Excellent! Here are some KB's that might be helpful:
KB14213 Call logs, SMS text messages, and email messages are deleted on the BlackBerry smartphone
KB14320 How to maximize free space and battery power on the BlackBerry smartphone
KB15345 How to qualify low memory situations on the BlackBerry smartphone
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Hopefully something there will be useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Passport Call Logs deleted after BB Link Backup

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