Passport screen freezes after a long call

Hello,
I've got my PassPort since fall october.
Although I am quite happy with it, I have noticed that after a long call, say 15min or more, the screen becomes slowly responsive. It doesn't fully freeze, though it is very slow to bring back the unlock screen. After unlocking the screen, the device behave nearly as expected although I have also noticed that the keyboard doesn't light. And if it locks again, it stays slowly responsive until I unlock the screen. To bring back the normal behavior there is nothing to do but restarting the device.
OS is : 10.3.0.1418
Radio is : 10.3.0.1419
Device is full encrypted as well as the SD card.
I've got very few third party apps, say Whatsapp, BBM meeting, radio.fr, beta zone, device switch.
I've removed everything on the device and did a clean, full install with link but I still experienced the same issue.
Any idea ?
Regards,
LB

Ira,
Thanks for replying. No, I did no test without any third party apps. I'd prefer not being forced to uninstall WhatsApp because I'm using it a lot ... I was using it in the past with BB OS 7 and had no issue so far. However I saw a lot of threads dealing with screen freezing after calling but none of them mentionning issue with WhatsApp. Do you have any link about this?
Regards,
LB

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    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function USBAudioControl
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: IOAccessoryPortUSB::start
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function IapOverUsbHid
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: virtual bool AppleUSBDeviceMux::start(IOService*) build: May 13 2009 22:35:22
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: init_waste
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function AppleUSBMux
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function USBAudioStreaming
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function PTP
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction all functions registered- we are ready to start usb stack
    Mon Jun 22 21:21:52 unknown SpringBoard[23] <Error>: WiFi: Consulting "no-sdio-devices" property.
    Mon Jun 22 21:21:52 unknown SpringBoard[23] <Error>: WiFi: "no-sdio-devices" property not found.
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBReset
    Mon Jun 22 21:21:53 unknown /usr/libexec/ptpd[12] <Notice>: PTP interface bas been activated at high speed.
    Mon Jun 22 21:21:53 unknown SpringBoard[23] <Warning>: lockdown says the device is: [Activated], state is 3
    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Warning>: received request 4: (\n RequestType\n), keys {\n RequestType = GetProfileList;\n}
    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Warning>: processing request 4: ((\n RequestType\n))
    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Warning>: sending reply {\n OrderedIdentifiers = (\n );\n ProfileManifest = {\n };\n ProfileMetadata = {\n };\n Status = Acknowledged;\n}
    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Error>: receive_message: Could not receive size of message: 0 Operation not permitted
    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Warning>: received request 4: (null), keys (null)
    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Error>: main: Could not receive request from host.
    Mon Jun 22 21:21:57 unknown SpringBoard[23] <Error>: WiFi: Consulting "no-sdio-devices" property.
    Mon Jun 22 21:21:57 unknown SpringBoard[23] <Error>: WiFi: "no-sdio-devices" property not found.
    Mon Jun 22 21:21:57 unknown lockbot[47] <Error>: copy_preference: Could not lookup key SBFormattedPhoneNumber
    Mon Jun 22 21:21:57 unknown lockdownd[14] <Error>: (0x39d802b8) lockbotcopypreference: lockbot returned an error: MissingPreferenceValue
    Mon Jun 22 21:21:57 unknown /System/Library/CoreServices/SpringBoard.app/SpringBoard[23] <Notice>: CLTM: initial thermal level is 0
    Mon Jun 22 21:22:00 unknown kernel[0] <Debug>: AppleMRVL868x::setASSOCIATE() [configd]: lowerAuth = AUTHTYPE_OPEN, upperAuth = AUTHTYPEWPA2PSK, key = CIPHER_PMK, flags = 0x2
    Mon Jun 22 21:22:00 unknown kernel[0] <Debug>: AppleMRVL868x Joined AP: @ 0xc4f8e000, BSSID = 00:1a:2a:d3:45:8a, rssi = -41, rate = 54 (100%), channel = 9, encryption = 0xc, ap = 1, hidden = 0, directed = 0, failures = 0, age = 2, ssid[12] = "Arcor-D34512"
    Mon Jun 22 21:22:00 unknown SpringBoard[23] <Warning>: WiFi: Joined network Arcor-D34512. WiFi bars visible: 0
    Mon Jun 22 21:22:00 unknown kernel[0] <Debug>: AirPort: Link Up on en0
    Mon Jun 22 21:22:03 unknown kernel[0] <Debug>: AppleMRVL868x::setCIPHER_KEY() [kernel_task]: type = CIPHERAESCCM, index = 0, flags = 0x4
    Mon Jun 22 21:22:03 unknown kernel[0] <Debug>: AppleMRVL868x::setCIPHER_KEY() [kernel_task]: type = CIPHER_TKIP, index = 2, flags = 0x0
    Mon Jun 22 21:22:03 unknown configd[20] <Notice>: network configuration changed.
    Mon Jun 22 21:22:04 unknown configd[20] <Notice>: CaptiveNetworkSupport:CaptiveStartDetect:1813 skipping probe on IPv4.Router=192.168.2.1;IPv4.RouterHardwareAddress=00:1a:2a:d3:45:8a, protected network
    Mon Jun 22 21:22:09 unknown kernel[0] <Debug>: AppleMultitouchZ2SPI: * Killing device (#1): Too many errors performing control write *
    Mon Jun 22 21:22:09 unknown kernel[0] <Debug>: AppleMultitouchZ2SPI: kIOReturnNotResponding: 5 times
    Mon Jun 22 21:22:16 unknown kernel[0] <Debug>: AppleMultitouchZ2SPI: * Killing device (#2): Too many errors performing control write *
    Mon Jun 22 21:22:16 unknown kernel[0] <Debug>: AppleMultitouchZ2SPI: kIOReturnError: 5 times
    Mon Jun 22 21:40:10 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBReset
    Mon Jun 22 21:40:10 unknown /usr/libexec/notification_proxy[40] <Error>: Could not receive size of message
    Mon Jun 22 21:40:10 unknown kernel[0] <Debug>: virtual IOReturn AppleUSBDeviceMux::message(UInt32, IOService*, void*) - kMessageInterfaceWasDeActivated
    Mon Jun 22 21:40:10 unknown /usr/libexec/ptpd[12] <Notice>: PTP interface has been deactivated.
    Mon Jun 22 21:40:10 unknown kernel[0] <Debug>: AppleUSBDeviceMux::reportStats: USB mux statistics:
    Mon Jun 22 21:40:10 unknown kernel[0] <Debug>: USB mux: 64 reads / 0 errors, 134 writes / 0 errors
    Mon Jun 22 21:40:10 unknown kernel[0] <Debug>: USB mux: 0 short packets, 0 dups
    Mon Jun 22 21:40:10 unknown /usr/libexec/notification_proxy[40] <Error>: Could not receive message
    Mon Jun 22 21:40:10 unknown /usr/libexec/ptpd[12] <Notice>: PTP interface bas been activated at high speed.
    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: iTunesSyncRequestedStart 0
    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: beginSyncing 1
    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: didShowSyncPanel 2
    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: _notifyAppsSyncWillBegin 2
    Mon Jun 22 21:40:53 unknown BackupAgent[64] <Warning>: Backup session starting
    Mon Jun 22 21:40:55 unknown mcmobiletunnel[72] <Warning>: received request 4: (\n RequestType\n), keys {\n RequestType = GetProfileList;\n}
    Mon Jun 22 21:40:55 unknown mcmobiletunnel[72] <Warning>: processing request 4: ((\n RequestType\n))
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Warning>: sending reply {\n OrderedIdentifiers = (\n );\n ProfileManifest = {\n };\n ProfileMetadata = {\n };\n Status = Acknowledged;\n}
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Error>: receive_message: Could not receive size of message: 0 Operation not permitted
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Warning>: received request 4: (null), keys (null)
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Error>: main: Could not receive request from host.
    Mon Jun 22 21:40:56 unknown SpringBoard[23] <Warning>: SB SYNC: iTunesSyncHasCompleted 2
    Mon Jun 22 21:40:56 unknown SpringBoard[23] <Warning>: SB SYNC: didEndSyncing 5
    Mon Jun 22 21:40:56 unknown SpringBoard[23] <Warning>: ITDBPrepServerPostProcessRun: [BEGIN] looking up itdbprepserver.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: starting up.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: acquired iTunes sync file lock.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: acquired itdbprep file lock.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: posting com.apple.itdbprep.notification.willBegin
    Mon Jun 22 21:40:57 unknown SpringBoard[23] <Warning>: ITDBPrepServerPostProcessRun: [-END-] looking up itdbprepserver. success = 1
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: BEGIN processing command: com.apple.itdprep.command.runPostProcess
    Mon Jun 22 21:40:58 unknown itdbprepserver[75] <Warning>: [BEGIN] Post Processing...
    Mon Jun 22 21:40:58 unknown itdbprepserver[75] <Warning>: Skipping iTunes Commands.
    Mon Jun 22 21:40:58 unknown itdbprepserver[75] <Warning>: Running Misc Commands...
    Mon Jun 22 21:40:58 unknown itdbprepserver[75] <Warning>: Running Sorting Process...
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: received request 4: (\n RequestType,\n IPCUIdentifier\n), keys {\n IPCUIdentifier = "iPCUHost-0C04DA13-AF9B-4EE6-A3F2-29FB774CB4CD";\n RequestType = GetEncryptionKey;\n}
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: processing request 4: ((\n RequestType,\n IPCUIdentifier\n))
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: returning persistent reference table {\n "iPCUHost-0C04DA13-AF9B-4EE6-A3F2-29FB774CB4CD" = <69646e74 00000000 00000003>;\n "iPCUHost-0C04DA13-AF9B-4EE6-A3F2-29FB774CB4CD-HostCert" = <63657274 00000000 00000002>;\n}
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: Got persistent ref <69646e74 00000000 00000003> for label iPCUHost-0C04DA13-AF9B-4EE6-A3F2-29FB774CB4CD
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: keychain lookup returned error 0
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: got identity/cert <NSCFType: 0x1075a0>
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: got certificate 1075a0
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: sending reply {\n PublicKey = <308202a9 30820191 a0030201 02020102 300b0609 2a864886 f70d0101 05304531 36303406 03550403 0c2d6950 4355486f 73742d30 43303444 4131332d 41463942 2d344545 362d4133 46322d32 39464237 37344342 34434431 0b300906 03550406 13024445 301e170d 30393036 32323138 33343130 5a170d31 30303632 32313833 3431305a 30453136 30340603 5504030c 2d695043 55486f73 742d3043 30344441 31332d41 4639422d 34454536 2d413346 322d3239 46423737 34434234 4344310b 30090603 55040613 02444530 819f300d 06092a86 4886f70d 01010105 0003818d 00308189 02818100 93de5ae1 ae02f4de a05bd272 89a395c0 baa91919 eef5ed42 44cd27db 956aaa06 a2654847 5d2440e3 147664be b4826c88 bfce82f7 4c6b7113 1f60077b a622c32d 4222529c 7b7b42f6 c54d61b4 926ceb12 44ce630b e9a946db fd4aebab 2fc850b1 7acd9e8e 545a5aee 6c850a7f 4f9ed65f 735d6bb9 f883c1fb 878f38c7 3575ad1f 02030100 01a32a30 28300e06 03551d0f 0101ff04 04030205 a0301606 03551d25 0101ff04 0c300a06 082b0601 05050703 04300d06 092a8648 86f70d01 01050500 03820101 00f04d60 d47cc9af 65409ac3 1e828445 55495579 132ec75e 5961a95f acc55b89 65e7dce4 d6d1461f 3454d60b a5e78559 aa157ea7 88a705f5 bcf8ffe2 94156084 ba9f7682 422a6c81 b675c9eb 4fa54ef1 549c97f2 41c93b28 e8f6d60d ea4aadda 0414345a de790a41 ce83c38b 61b3e845 08817544 ccbd75ef bbc3942d 6378710b a78dd371 52031bf7 340685c2 f3bfcaaa 51f69bce 97f20b93 05364a0b fd5e0f45 0ee340c4 b5f217c6 c5be43f6 1d041fb2 76013985 6ad1de11 3d226ac4 4a21340f a6a22aaf b1878a9a e205d915 c0cc10ff 111e0372 7abd91c6 e51126fc c8204cf3 87f1e871 832b7ee8 c786a4d5 1bd81ee5 80acc5cf 11840dad 95f38d04 7d690cde 56>;\n Status = Acknowledged;\n}
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Error>: receive_message: Could not receive size of message: 0 No such file or directory
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: received request 4: (null), keys (null)
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Error>: main: Could not receive request from host.
    Mon Jun 22 21:41:07 unknown itdbprepserver[75] <Warning>: Running Create Triggers...
    Mon Jun 22 21:41:07 unknown itdbprepserver[75] <Warning>: [-END-] Post Processing.\n\nStats\n\ttotalTime=9.26s\n\tcommands=0.02\n\tmisc=0.08s\n\ticuSo rt=9.16s (MLSicudata=0.56s, MLSicu_secdata=0.26, dropIdx=1.21, normalize=0.15, update_orders=4.53, tStatsICUOther1=0.01, createIndex=2.43)\n\n
    Mon Jun 22 21:41:07 unknown itdbprepserver[75] <Warning>: * STARTING: DB Backup (CREATE-NEW) *
    Mon Jun 22 21:41:08 unknown itdbprepserver[75] <Warning>: * FINISHED: DB Backup (CREATE-NEW, time = 0.86s) *
    Mon Jun 22 21:41:08 unknown itdbprepserver[75] <Warning>: Initializing MusicLibrary
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: DONE processing command: com.apple.itdprep.command.runPostProcess
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: posting com.apple.itdbprep.notification.didEnd
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: Releasing locks.
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: exiting now.
    Message was edited by: Eimer

    Has someone an idea how to get into the system of the iPod, that i am able to see what he is doing?
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    Support can not help me any more because my warranty is over ince 2 days.
    Thank you

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