Passport whats new in the box???

I picked up my passport yesterday, only to discover that the wall transformer for charging is a dud. I have tried in three recepticles known to have power, and it will not charge my passport with the usb cable properly installed, it does charge with usb cable pluged to my laptop or other transformers.
Question where do I get a new functioning transformer from, the retailer or BB? please advise dk

Hi and Welcome to the Community!
As has always been with BB, warranty is a contractual matter established at the time of original purchase. But, it varies by region as well as specific contract for purchase...so there's no way to actually answer your question specifically. Rather, generically speaking, it could be the retailer, it could be an Authorized Service Center, or it could be some other entity to which you agreed at the time of purchase (somewhere buried in all the fine print that no one ever reads).
If you have no idea whatsoever, then contact the retailer to find out what your specific warranty provisions and methods of use are.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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