Password Change on MSSQL Server, now no Connection to Workspace

Question

Hello,
our IT-Department changed the password to login to the MSSQL Server. Now i cant login to Workspace or Financial Reporting. The Error message says the the GSM Service on Port 1800 cant be reached. The Services are marked as started.
I have already used the Configuration Utility and the Service Configurator, there is a tab called database where you can change the login credentials. But i still cant login.
There is a note below which says:
Note: Database properties are tied to some startup scripts and configuration files. If you make any changes on these properties you should change those related files per hand.
Which Files are meant ?
Where else is the password stored ?
What else can i do to check if the GSM Service is running ?
Thx for your help
I forgot to say we use an 9.2 enviroment on win2k3 servers.
Edited by: Kevin Kraft on 01.10.2009 08:39

Answer 1

Hello,
i talked to support an they gave me the advise to restore the old password to get services running and then do the following steps:
Changing the Services Repository Database Password
When you change the password that the services use to access the repository database, the order
of steps is critical. Carefully read all instructions before performing them.
Caution!
Make sure to change the password in Workspace before changing it in the database. If you
perform the steps in the wrong order, you may lose the ability to run Workspace.
➤ To change the repository database password:
1 From RSC, select Name Service, Repository Service, or Event Service.
2 Click Show item properties, and select the Storage tab.
3 Change the password and click OK.
4 Repeat step 1 through step 3 for all Name Services, Repository Services, and Event Services with the same
database account, making certain to enter the same password for each one.
If these services use different database accounts, perform this step only for those that use the
account whose password you are changing.
5 Close RSC.
6 In LSC, click Show host properties, and select the Database tab.
7 Change the password and click OK.
This password property (like the other properties on the Database tab) applies to all LSC services
on the local host, all of which use one database account.
For more information about LSC, see Chapter 8, “Configuring LSC Services.”
8 Repeat step 6 and step 7 on every host that contains LSC services, making certain to enter the password
the same way each time.
9 If you are using the same database for row-level security, change the password for row-level security from
the Administer module.
10 Stop the Reporting and Analysis services.
11 Change the password in the database, making certain it matches the password entered for Reporting and
Analysis services.
12 Restart the services.
This procedure can also be found in the file hsadmin.pdf which is the Workspace Administration Guide.
My Problem is the IT-Department cant restore the old password, so i fear i have to reinstall the services :(.
thx for your help
Kevin