Password change won't work outside webmail?
Hi all,
I changed my email password about 4 hours ago because I suspected I had typed my data into a phishing scam (luckily I realised within about 30 seconds what I had done, so I immediately went to the main BT site and changed my password from there).
The phishing scam is actually an email that pretends it's from the BT mail migration team and looks exactly like the emails that BT sends out - it's the first time I've ever fallen for one and I'm an IT professional, so they must be getting more and more clever (or I am getting more stupid as I get older).
I have changed the password, and I can now log into webmail using the new password (on multiple devices using an internet browser).
However my Outlook client, and my Ipad and Iphone, are refusing to accept neither the old password nor the new one.
Is there a delay until offline clients can use the new password?
I'm not sure if this is relevant, but I already carried out whatever actions were needed under the BT mail migration to my apple devices by following the instructions that were sent out a while ago. I also noticed quite a few times recently that for several hours I was unable to retrieve email on my apple devices and then it would start working again - I assumed this was part of BT mail migration.
thanks
Patrick.
Hi PatrickWarner,
Thanks for posting. I’ll take a look at this for you. Drop me an email with the details and I’ll check it. You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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