Password continually needs to be reset, going on two months, this is why I don't shop here anymore.
My login password has been stuck in some reset loop since mid June and it's gotten to the point where I only shop here if I have to.
Let's dispense with the "shopping at bestbuy.com should be a fantastic experience" pleasantries and get down to a solution, please. I've tried all posted solutions and nothing works. Please just send me a password reset link, since those originating from bb.com CSRs seem to be the only ones that work.
Thanks.
Hello mburns,
As you requested, I'l simply cut to the chase: I was able to locate your account and believe I was able to identify why you've been experiencing difficulties accessing your account. I've resolved that issue and have submitted a password reset request on your behalf, so please keep an eye on both your inbox and junk mail folders for a confirmation message with password reset instructions. When resetting your password, please perform the following steps in order:
Log out of your BestBuy.com account completely on all devices, including the My Best Buy app
Delete your browser history, cache, and cookies
Visit the password reset link in your email (please be sure to check your spam folder)
Create a new password that fits the accepted criteria (use a password you’ve never used before)
Logout of your account as it will log you in automatically after creating the new password
Wait 5-10 minutes and then attempt to login to your account
Let me know if that works for you.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message
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dom59 wrote:
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