Password disabled phone + broken sleep/wake button + never synced to itunes

A very frustrating problem:
1. My iphone 5 was disabled by a friend (She typed in too many wrong passwords).
2. The sleep/wake button (NOT HOME BUTTON) is broken so I cannot get into recovery mode manually.
3. My iphone was never synced to itunes.
I've seen a couple of solutions but so far none were viable for a iphone that had all three of these conditions.
Any possible ways to get out of this?
Any kind of suggestions/support would be appreciated!

Unfortunately, sometimes kids like technology too much to keep their hand off. Hence the password set up. It isn't always about forgetting passwords. I attempted to follow the directions on the apple site. It didn't work. I went to the AT&T store and she could help except printing off the same page i tried. I called Customer support & they wanted to charge me. I called back and got someone more responsive. He said I was doing everything correct. He suggested to reconnect the computer w/Ethernet connection rather than wireless. Disconnect the computer and restart. That seemed to work. I lost all photos etc from vacation but I can use it.

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Broken sleep/wake button.

My sleep/wake button has been broken for a while and my phone decides to turn off itself. I have plugged it up to the wall charger and the computer. But nothing has happened. I even held the home button down for a while. Is there anything I can do? Or should I just go to get my phone serviced? I have had so much trouble with iphones... Please help.

Dear Sterling,
What Apple doesn't mention on the site is that if you have the tiniest, and I mean TINIEST scuff on the edge of the phone, they don't repair it for you.
Wouldn't be too much to ask to make this disclaimer on the site. Would have saved me at least 2 hours.
Best,
Sinziana

Seemingly broken sleep/wake button...

I haven't had any problems whatsoever with my iPhone 4S in the two years I've had it, but today I'm having a terrible time with my sleep/wake button. It's not completely broken to the point of not working at all, but to use it, I must press down on the button with max force and it still doesn't work quickly like it should. My iPod touch 2nd generation has a similar issue, but it comes and goes, which is sort of weird. Any suggestions on fixing this and anyone else experience the same issue?

Either get a 3rd party to fix your phone, or bring it, and $199 to Apple for out of warranty replacement.

I phone 5 sleep/wake button replacement program

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Hi Alper Kenber,
I’m sorry to hear your iPhone is having an issue with the sleep/wake button. In order to get started on the repair you will need to use the form on this page -
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
You should note what it states near the bottom -
Apple may restrict or limit repair to the original country of purchase.
So it is possible that you may have to return the iPhone to the United States in order to get it repaired.
Thanks for using Apple Support Communities.
Best,
Brett L

HT201407 how do I lock my device if it is stolen and has already had the account changed using the sleep wake button and conneted to itunes

if my IPad was stolen can my account be erased and a fake one put in so it miht be used? even tho i have a pass code and ICloud? I use ICloud to locate it so far it has shown offline for 2 weeks. I put it in lost mode and play a sound but it was gone for 24 hrs before I did this. I also have ITunes on it.

Hi BeckyNJ,
Welcome to the Apple Support Communities!
I found the following information that may help you transfer your iTunes library from your previous computer to this new one:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
You mentioned wanting to sync an older iPod nano with multiple computers. To do so, you may find the following information helpful:
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/HT1202
Regarding your previous iTunes / Apple ID account that you lost track of, we have a very helpful tool in attempting to recover that information:
Apple ID: How to find your Apple ID
http://support.apple.com/kb/HT5646
I know that is a lot to hit you with at once, but I hope it was helpful!
Thanks,
Matt M.

HT1212 Restoring Ipod touch with broken/unusable sleep/wake button

got a broken sleep/wake button and my kidz put a wrong passcodes on it many times, now it is locked, is there any way I can restore this back even if I don't have it backed up with my computer? I'm just using screen home button that is why I can't restore it using the ordinary way.

Place the iPod in recovery mode using one of these programs and restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella

My sleep/wake button broke today while I was running. But I'm in AFGHANISTAN! When I try to get it serviced, they tell me they can't ship to APO! What else can I do? Want me to walk to my nearest Apple store? Do they have one of those in Kabul?

Dear Apple-
Why do you not ship to APO? Is your contract with FEDEX really so restrictive that you cannot ship repairs to soldiers in Afghanistan? Seriously? I should have bought a Zune.
The sleep/wake button is pathetically cheap on the 6G Nano. This is probably my 7th iPod and I have to come to expect something of higher standard from a company like Apple.
So how do we resolve my broken sleep/wake button? Who knows! Apple won't ship to APO...

"Apple" does not visit these forums. These are user-to-user forums where everyday folk post questions and offer answers to each other.
Post your complaints in the Product Feedback area.
AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP)
http://www.apple.com/usergroupsUser Groups

Iphone 5 doesnt boot up on charging, the sleep wake button doesnt work either

I have an iphone 5 which usually boots up when charged from zero power, but now it just is not booting up.
I can just see a white screen with black apple logo on my phone.
Also the phone's sleep/wake button does not work.
the apple geniuses cannot quite figure out the problem, so it is like I have a very expensive piece of stone.

If plugging iPhone onto the wall charger do not turn it ON, make an appointment with the Apple genius bar for an evaluation.

I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

I have to restore my iphone 4s becasue it is saying "disabled connect to itunes" and it's never been synced with itunes. However the sleep/wake button is broken on the phone is there still away to restore without using it?

You can try, but the problem with that is you need battery power in order to restore. Once your phone has enough power to restore, it will still show the same message. To get the phone into either recovery mode or DFU mode requires the ability to first turn the phone off. But, you've got nothing to lose, so you might as well give it a shot.

HT1212 What can I do when my Sleep/Wake button is broken and I have forgotten my password?

What can I do when my Sleep/Wake button is broken and I have forgotten my password? Also the Find my iPhone app is on and I can't get in to my phone to shut it.

If they determine it is defective, then yes.

My sleep/wake button is broken/jammed and I forgot my password help

I need to restore but in order to do that I need to put my phone in recovery mode. However, my sleep/wake button does not work. It's jammed I think because I can't press down on it. The button isn't a big deal to me but since I forgot my lock code I don't know what else to do. I no longer have access to the computer I orginally synced it to. I've searched but everything either says to restore or do something that requires the screen to be unlocked. It's and ipod touch 4th gen

Use this program to place the iPod in recovery mode.
RecBoot: Easy Way to Put iPhone into Recovery Mode

I want to disable my sleep/wake button

Hello,
I have a iphone 4S, im looking for a APP that i can download that will allow me to disable the use of the Sleep/Wake button.
I would prefer some kind of APP that can disable the button while the phone is locked (must enter password) screen. Then when i unlock it the button can work again. If there isnt an APP like this i would still like to know if there is a APP that i can download that can just disable the button completely.
I know this can be done with hardware being disconnected but i will also be losing my proximity sensor if i do this and i really dont want to go that route. I would prefer a software disable.
Please let me know
Thank you

The only thing unsupported methods will get you is the following:
http://support.apple.com/kb/HT3743

HT1212 Because it says ipod disabled I cant get it to reset, i try holding down the sleep/wake button and home or either or and nothing happens. what now?

The i pod is disabled I cant conect to i tunes because it says to enter password. I have followed the steps to try a hard reset by holding down just the sleep/wake button or that and home button till the slidder bar showes which is not happening it has the lock symbol in the middle top screen of the red bar so i cant even get it to unlock.... any suggestions on how to shut this thing off so i can get it into recovery mode to reset it?

Try placing the iPod in ecovery mode and then restoring the iPod via iTunes. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
Next would beto wait for the battery to fully drain and the charge and try again.

HT1430 I am unable to reset my phone as the sleep/wake button does not work????

My sleep/wake button has stopped working. I have checked the support site and it states to reset but I can't as the button does not operate. Do I need my phone repaired?

Yes. If something is broken, you generally have to get it fixed before it will work again.

Crisis!!! sleep/wake button broken, blank screen, unable to restart... HELP!!

my sleep/wake button is not functioning and i just had a black screen. My friends are able to call me and they tell me it rings but i just get a blank screen. i really dont know how to restart and beg someone to help me. Thank you... (iPhone 5)

If there is a broken button there is nothing you can do. Take the phone to an Apple store and they will replace it, as all 5's are still in warranty. Make a genius bar reservation first at https://www.apple.com/retail.

Password disabled phone + broken sleep/wake button + never synced to itunes

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