Password doesn't work and my old email is listed s...
When I go into my settings to update my profile and change my email address, it prompts me for my password which doesn't work and then won't update my profile. I can't ask for a new password as it'll send it to my old email account?? There's no other way to ask for help except to post a message. I don't want to share my email address on a post so how do I get some private help please? You can update my profile to use the hotmail address as my primary address and send me an email that way.
I have a similar issue.
I signed into Skype using my Microsoft account, and so my Microsoft email address is listed as the primary contact email.
I use another email account for my main account, and wanted to add that account.
However, when I try to add an email address and make it my primary, Skype asks for a password. Putting in my Microsoft account's password does not work - Skype tells me it is wrong.
How do I fix this?
Similar Messages
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just got new hard drive installed from apple and my old password doesn't work and it won't let me change it.cant install anything ,pls help,thx
Camera works. Now gotta find out about this mic thing
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I recently purchased Quick office pro HD for my iPad. I cannot get it to add cell or cell references to a simple sum() function. I have looked for support and checked demonstration videos but my app doesn't work. I cannot email the developer's website for direct answer. If this was a faulty good I would take it back to the retailer for a full refund but how do you do that in the app world? I wish I had bought the numbers app instead - what a waste of £13.99.
Mail troubleshooting - Yosemite
Troubleshooting sending and receiving email messages
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SMTP servers keep going offline -
Login password doesn't work (and repeatedly resets itself)
I've run across an odd problem maintaining my in-laws' Mac Mini running OS X Tiger (10.4.11). From time to time, one of the user (non-admin) accounts seems to lose its password--if I type the correct password in to log in, it's rejected. (Yes, it's the correct password, and, no, caps lock is not on.) Every time this occurs, it always happens to the same user account. I haven't been able to figure out any other way to restore access to the problematic account than logging in to an admin account to reset the password on the problematic account.
The most puzzling thing is that resetting the password works for a while, but then the problem reoccurs. This has happened at least once or twice a month for several months, and I'd really like to find the underlying issue. Just to rule a couple other things out, I'm sure they aren't changing their password, and I have tried running Disk Utility in the past to repair permissions with no effect.
Any thoughts?
Message was edited by: HabibisFamHi there,
Here is something that might be helpful - reset the password of the user by using your system disk. Put your Tiger CD in the computer and restart. As the computer is restarting, hold down the C key until you see the gray Apple appear. This will begin the "setup" process. Press OK for selecting your language and then at the top, look at Utilities for "Password Reset". Change the password to something you have NEVER used and click Save. Restart and open Keychain Access. Under Edit - click the "Change Password for Keychain" and then reset your password with the same password you used in the "Password Reset". Hope this helps. I've also found that disabling the airport card will usually allow me to login with problem account. First, I would login with Admin account, disable airport, then re-login with "problem account".
-JD -
I changed my main email on my apple ID now when I try sign in with the new email it doesn't work and neither does my old one so I don't know what happened, any help?... I made a new apple ID and on my iPod it tries to use my old one and I can't change it to my new apple ID I've gone on to settings and iTunes and App Store and changed it to my new apple Id yet when I buy apps or try update them it uses my old apple ID I don't know what to do any help??
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.
If you can't log into Settings>iTunes and App stores with your new ID them mean there is a problem. Try restting the password and try to sign in again.
iTunes Store: Retrieving and changing passwords (Apple ID)
Can you sign in with the new ID on your computer?
Last, contact iTunes.
Apple - Support - iTunes - Contact Us -
've gotten 60 or 70 messages that that my iCloud doesn't work and to select preferences. The message says I will get an email to verify but I never get an email. I've checked old email, blocked email, and have low filters on emails. Any ideas?
Hey CarolinQc,
Thanks for the question. The symptoms you are experiencing can result from an Apple ID address that has been changed prior to signing out of all of the services. Before you change the email address associated with your Apple ID, you’ll want to sign out of all services to avoid this. As a fix, you can temporarily change your Apple ID back to the old address:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
- Scroll down and tap Delete Account, then tap Delete to confirm.
- Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
- Enter the password for your previous Apple ID.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Return to Settings > iCloud and sign in with your new Apple ID.
Additional Information:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Thanks,
Matt M. -
email send/receive suddenly doesn't work (as of September 24th); I can't change email settings (one suggestion from tech) as BB phone won't accept *valid* username and password -- what to do?
I understand from a support note that if I keep trying my password/username combination, my BB will eventually delete all data!
I can't understand this. I'm completely lost now. I can't remember what I've done or tried to do. A plethora of usernames and passwords is swimming in my head.
Thanks for any hints. I have always loved this BB Bold and have never had any trouble with it.But the real question is why for the past year did the passwords work and then all of the sudden after this anomaly the disk password doesn't work? I'm not 100% sure of what my configuration was, but I know that most of the time it required one password -- supervisor, and occasionally it asked for 2 -- disk password as well I believe. This may have been related to the Password on Restart setting I think -- asking for the disk password on cold vs. warm boot. But I know both were exactly the same. But after this incident only the Supervisor password worked.
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Have updated apple I D and password
Now appstores still using old apple Id and password
Cannot update or download apps
Created new apple I d and password and now still iTunes using old id and old password doesn't work
BbaaaaaaaahhhhhhhHi Mofomon,
If you want to use the new/updated AppleID and password, you need to sign out of the App Store, sign out of iTunes, etc. and then sign back on with the new ID and password.
To sign out of the App Store on your iPad, go to Settings>iTunes & App Store, then click on your old AppleID, click on View Account, and sign in with your old password that goes with that ID. Then click on Sign Out. Once you have the old ID signed out, you can sign back on with the new ID and Password.
New purchases will be done with that ID, but if you actually set up a totally separate brand new ID from your old one (as opposed to simply changing it) then any past purchases will still be linked to that old ID, and will require the old password for updating.
If you simply changed your existing AppleID, then the new password will be what is needed for updating.
Cheers,
GB -
I changed my e-mail address and password. Went to purchase an app and the old e-mail appears, needless to say the new password won't work and I forgot old PW
All App purchases are tied to your email address, because that is your apple ID. If you cannot access your old email account, you may lose those apps. You can call apple for support and see if they can help you.
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I have an apple id and it has my current email attached to it. however when i go to update apps it's asking for the password for an old email. I no longer have the old email and can't use it. when I go to icloud on my ipad it asks for the password for old email. it doesn't allow me to change the old email to current. when i go to reset it i can't remember the password or security questions for the old email so it doesn't let me go any further. How do I fix this? Do i need to call apple support?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
So, apparently I have two Apple IDs associated with my iPhone. One is an old aol address that got hacked and was shut down. Even aol doesn't recognize the email address anymore, and the password doesn't work. It's associated with my iCloud account, so now I can't access that account. My other Apple ID is with everything associated with my iPhone and everything works just fine. But now I can't get to my iCloud stuff. Has this ever happened to anyone else. The guy at the Apple store says he's never heard of it.
Does the alert refer to "Local Items?"
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In my dock there was this weird program called "tutorial". While throwing away this program I had to fill in my password. Afterwards I tried to change my password, but my old password doesn't work anymore. Who can help?
What was this program for, or did you just assume it's something you shouldn't have and therefore arbitrarily decide to "throw it away"? Exactly how did you supposedly throw it away?
If you didn't change your administrator password, there's no reason it shouldn't work now, so that suggests you did something else, or changed it and then forgot what it was.
You can't recover that password; you can only change it. To do that, you would need to boot from your Snow Leopard DVD, choose your language, then choose Reset Password from the Utilities menu in the top menu bar. -
how can i get rid of old email address on iphone to gain access to app store ive changed my email address and password on laptop but still showing old email address ive deleted that account
You can try contacting Apple here.
http://support.apple.com/kb/HE57
You do know tht if you created a new Apple ID - that is different than changing the Apple ID. Apps are always tied to the ID that was used to make the purchase. If the old ID is popping up, it seems like that ID is rid to the apps indicating that you created a new ID. Of course, I could be wrong or misunderstanding what you're saying as well.
If you go to Settings>iTunes & App Store, tap your old ID and sign out and then sign in with the new ID, that should be all that you need to do, if you changed the ID. If you created a new ID, that will not work. -
I cannot figure out how to make the text larger in a received email. The finger method doesn't work and I can find no tool bar as I can for composing emails. I can find nothing in settings. Please help and thank you in advance.
Hi there,
Download a piece of software called TinkerTool - that might just solve your problem. I have used it myself to change the system fonts on my iMac. It is software and not an app.
Good wishes,
John.
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