Password Issues with Charter Mail Account
Hi,
I am setting up my new iPad Wi-Fi 4G with my email accounts for Charter. With this I have run into the following issue:
-email accounts with only alpha or only numeric passwords work fine.
-email accounts with a alpha/numeric passwords will not work. A user name or password incorrect error is received.
All email accounts are valid and passwords validated. The support people at Charter have also confirmed this. Additionally, I have tried cutting and pasting account information in to make sure no typing errors occurred.
The support people at apple have had me reset the iPad and then totally reloaded the software, of which neither resolved the issue.
At this point an Apple senior advisor was contacted and I was told to contact Charter and see if they could change my passwords to all alpha or all numeric characters. This was the only action apple support could give. This however cannot be done due to new password guidelines at Charter.
Has anyone else found this issue and resolved it?
Regards,
SSS
I am not experiencing this problem on iPad2 .. my charter password has alpha & numeric characters in it. HOWEVER, I did find that the charter username for HBOGo was my charter email & email password and NOT the user name & password I set up when I was setting up HBOGo the first time. Maybe something like this is the problem, and not the password structure.
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