Password lock on LG lucid.  don't know the password, how can I get past this?

I am sure one of my children set this password but now can not remember it..(young kids..my fault for giving free access).  Since the battery died and I had to recharge now I cant get into the phone because a PIN has been set.  I dont know the pin.  I see how if you have an unknown pattern it gives you the option to select forgot pattern but this doesnt seem to be happening with the password. 
Can anyone help?

The safest way is to take the phone to your local Verizon store. They have the PUK (personal unlock key) to open the phone for you. Once open, you can remove the forgotten password, or change it.

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