Password lock verses keyboard lock

Help! I have a password set up to come on after 10 min. to lock my phone and now somehow when I press the lock key(a) my screen goes blank and it just locks the keyboard. What needs changed so that I can lock my phone using the a key again? I don't know how the keyboard lock even got turned on. Thanks!
Solved!
Go to Solution.

Try this KB.
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Password Lock/Keyboard Lock on Blackberry 8520

So I updated my Curve to the new version 5. I noticed that there was no more Keyboard Lock/Password Lock. From my previous software, it was named Keyboard Lock and I set it as one of my convenience keys. After the update, I noticed that it no longer existed. A friend of mine purchased a brand new Curve 8520 with the update already installed of course. She had the Keyboard Lock but it was named Password Lock instead. I have been searching for ways to get this feature back to my Blackberry because I feel it is more convenient rather than the "silent/mute mode" button located on the top of my device. The shortcut to lock my phone which is the "A" on my keyboard quickly "locks" my keyboard only. I would like the entire device to be locked though.
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Solved!
Go to Solution.

The keyboard lock is the "A" key. To unlock press and hold the Mute key on top of your Berry for at least half a second. If you set a password under Options/Security a new Lock Icon will appear. This can be set to a convenience key.

Password Lock Option Removed

I need to be able to lock my blackberry with a password and I had to be able to just hold down the A key to do this, but after I downloaded the software upgrade to 5.0.0.508 locks the keyboard, not the phone. Also it's darn near impossible to unlock the keyboard with the mute key because I have a case on my phone. I have to pull the case off to get it to unlock.
How can I get it back to just the password lock when I hold down the A key? I've tried to go into speed dial keys and update it there, but it won't let me change that one.
Thanks!

The posts I’ve seen on the subject all seem to deal with the convenience keys, that is not what I’m looking for. I’m sorry if I’m missing the “thousands” of posts on this issue, but I can’t find one that addresses my problem.
Last week, I was able to hold the A key down and, because I have the password enabled, it would lock the phone with password protection. I could then push any key, and the password prompt would come up so I could unlock the phone.
However, after I ran the software update this week, now when I hold down the A key – it simply locks the keyboard, not the phone. Then, the only way to unlock the keyboard is to hold down the mute key – which is really hard to do on my phone because there is a case surrounding it, so I end up having to take off the case to push the mute key and then unlock the phone.
I want to be able to use the A key to lock the phone with password like I could last week. How do I set this up?

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Hi krburke,
Welcome to the Support Communities!
The article below may be able to help you with this.
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yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries

Password lock verses keyboard lock

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