Password not accepted, constant login attempts

I'm trying to redeem 2 iTunes gift cards on my iPod Touch. After I put one code in, my iPod asks for my password. I put in the password and it says it's incorrect. It kept happening, so I changed my password. And it's still happening with the new password!!! This is not the first time this has happened to me. I'm really frustrated... Can anyone please help?

Maybe:
iTunes Store: Invalid, inactive, or illegible codes
Next try on a computer.
Otherwise, contact iTunes
Apple - Support - iTunes - Contact Us

Similar Messages

Apple id password not accepted on icloud

why is my apple id password not accepted when I try to login to iCloud? The same password worked when I tried to login to support to post this question!

If Settings>iCloud is showing your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Gmail Error: Username and Password Not Accepted?

Okay, once in a while my e-mail actually works on my I phone but about 90% of the time I get this notification; Cannot Get Mail: Username and password not accepted. Does anyone else have this problem or know how to fix it? Oh yeah, I'm using 1.0.2, gmail, and I'm positive my password and username is right.
Message was edited by: one11archerave

I think the problem is solved. Last night I was on my friends computer and I accidentally stored my gmail password. I couldn't figure out how to delete it so I changed my password and then updated my iPhone with the new password. Ever since then I haven't had any problems.

Cant restore back up from iCloud as password not accepted

when trying to restore an 1phone 5s from iCloud back up my password is not accepted..i then go to iforgot, change my password retry the restore process and get the same issue.I have tried turning find phone off, starting again but still cant access back up because password not accepted.

I can't change my DNS settings. I'm trying to restore while setting up my phone. If I change the DNS settings while on the phone, and then restore the phone and try to restore from the back-up on my iCloud, it won't save that I've changed settings to use Google's public DNS. I would log onto my university's secure wifi instead of their guest wifi, but unfortunately I can't. because that involves an installation, which I can't do if I restore my phone and am trying to set it up.

Signed up on furefox desktop 2/2. No problem. Today password not accepted. Asked for help 3 hrs ago and never got email and nit in spam

Was sucesssful signing up and using firefox on desktop yesterday. Today user name and or password not accepted. Can't get emails-nothing. Asked for help with password and never got email. This was 3 hrs ago and not in spam folder

Password for what? Signing up for what?
Firefox doesn't need a password for a person to be able to use it.
Firefox shouldn't affect your ability to get email - Firefox doesn't do email, but it will allow you to access your web-mail service.

Help!!! Administrator password not accepted.

Hi to all,
just a minor problem, since recently updating to 10.4.7 my beautiful machine asks me for an administrator password, which it will not accept.
i have tried the usual roots: - System Pref/Accounts change password. Also booting up from the Tiger install disk and selecting <Reset Password> both ways accept the original password and the change, but then will not authenticate afterwards...
Any ideas guys? I'm really stuck and need a solution fast.
Any help is much appreciated,
Thanks.
Danny.
iMac 1.83 GHz 512 GB RAM Intel Mac OS X (10.4.7) iPod 5G which will not work without password!

Hello,
I am having exactly this same problem on an iMac (OS 10.4) that had a previous owner. They deleted all of their files, and maybe did something to the permissions. Anyhow, I have tried several times to change the administrator password using the install disk, and everything seems fine until I try to unlock a lock or do something else that requires administrator privileges. It will not accept the new password. If I try to change the administrator password, it will not take the "old" password (which I had just set using the install disk). I cannot create a new admin user because I can't change the lock in Accounts.
I looked at the console log, and it has messages about problems authenticating related to my numerous attempts and failures.
I have looked at other discussions here, and not found anything that helps.
Here's something strange: when I look at the keychain access utility, it says "login" instead of my login name.
Also, this computer has automatic login, so I have never logged in with a password. Could this be the problem? I have thought of logging out, and then trying to log back in with newly set password, but I'm afraid of being locked out of the computer altogether.
Thanks in advance for any suggestions!
Susan
eMac,iMac,Intel iMac Mac OS X (10.4)

Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

THE ISSUES ARE:
1. FORGOT PASSWORD
2. FORGOT PASSWORD RECOVERY INFO
3. EXCEEDED ATTEMPTS TO LOGIN
I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM.
What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account.
Why haven't I been able to find a solution to fix the problem?
BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID.
KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
CHECKED THIS OUT...
Workaround
If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.
Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
THEN CHECKED KB24157......
Overview
BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
Local Authentication Lockout
On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
Authenticating with their BlackBerry ID on the sign in screen
Authenticating with their BlackBerry ID on the verify password screen
Authenticating with their BlackBerry ID on the BBID edit screens
Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred. On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
Account Server Lockout
Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
The scenarios that increment the Account Server lockout counter are as follows:
Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
See KB26361 for information to reset a BlackBerry ID password
Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
Forgot Password Lockout
If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
BlackBerry website (blackberry.com/blackberryid)
BlackBerry PlayBook
BlackBerry smartphone
Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
Overview
To change the BlackBerry ID password, complete the steps below for the specific device:
From the BlackBerry 10 smartphone:
Swipe down from the top bezel on the home screen and select Settings.
Scroll down and select BlackBerry ID.
Select Change Password.
Enter the current password in the Current BlackBerry ID Password field.
Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
Select Submit to complete the password change.
To confirm the change You have changed your password will be displayed.
Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
From a computer:
Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
Click Log in.
Enter the BlackBerry ID Username (email address) and password, then click Sign In.
Click Account Details.
Next to Password, click Edit.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
Click Done to exit from the BlackBerry ID account information screens.
From the BlackBerry smartphone running BlackBerry 6:
Navigate to Options > Third Party Applications > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry smartphone running BlackBerry 7:
Navigate to Options > Device > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry Playbook tablet:
Navigate to the Options icon.
Select BlackBerry ID.
Click on the Edit button next to Change Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
A confirmation message will display You have changed your password.
Click OK.
If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.
To generate a password reset email, complete the following:
Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION....
Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution.
THANK YOU.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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User password not accepted after migration

Source: iMac Lion OSX.7.4 Destination iMac OSX6.8
Problem: user password is not accepted after migration
What I did: Tried to migrate over the LAN, but in the migration assistant the other Mac was mutually never recognized. (Did migrations several times successfully in our LAN before). Last time the LIon Mac was the destination, who is now the source.
I backupped then the user with Time machine on the Lion and installed it with the migration assistant on the Snow Leopard system. As as the password was not accepted, I repeated the backup/migration process once. No help
I reset in System Prefs/User accounts the password of that user. But cannot login either
First time, that a migration process fails for me.
Any help is appreciated
Thanks
Urs

The target computer itself has admin accounts thats not the problem, I can access it. The issue is that the migrated additional user account is not accessible with its password.
I have found here an istruction how to reset a password in single user mode.
http://www.macyourself.com/2009/08/03/how-to-reset-your-mac-os-x-password-withou t-an-installer-disc/
But that does not help either.The answer after the dscl -passwd command is that I do not have access (or similar, I don't remember)
My guess is that backward migration (Lion to Snow) causes the problem. May be I need to create the user freshly and to copy his documents manually

Blackberry Appworld Issue BBID Password Not Accepted

I have enjoyed my PlaBk for almost a year but this has never happened. I attempted to purchase an app. When asked.com for my BBID password it would not accept it. I tried a few times more without working. So I went to Blackberry and changed my BBID password. But back on the playbook it still not accept my password. .
Something else...in MyAppWorld, when I try and re-install an previously uninstalled app, I get a 0003-0005 error on the screen of my PlaBk
When I go to the Blackberry ID in the Options, the message comes up 'Unable to Connect'
But I am connected via WiFi and I can go onto appworld???
Thanks
Solved!
Go to Solution.

The router seems to be doing its job alright with all aspects of playbook connectivity seeming to work flawlessly. The more I read though, the more it looks like the playbook and the blackberry ID software is in some kind of conflict. So the BBID works on the phone, and on the website, but still not the playbook. A "003-005" error is generated when I attempt to update software from MyAppWorld. If I attempt to purchase, a network error is reported
Attachments:
IMG_00000218.jpg ‏58 KB
IMG_00000224.jpg ‏62 KB

After creating new accounts Password not accepted

On my daughter's G3 iMac (10.4.5) I have always had it set up with one user that was auto-logged in. Today I am trying to add 2 more users but the login window is rejecting the passwords. The set up for the users goes fine, but when the users try to log in their password is not accepted and the box shakes (nice touch btw).
My admin login still works fine. I also tried setting up those new accounts with no passwords, but they still get shaken off. Anyone have any ideas?
To make sure this wasn't user error on my part, I successfully set-up similar accounts on my iBook and they worked fine.
Thanks
Ed
iBook G4, Ruby iMac, PowerMac G4 Mac OS X (10.4.5)

sounds like a netinfo database issue to me. if you have applecare you could call to be sure. otherwise, you can rename your netinfo database (which has probably become corrupt) by booting to single user mode (apple+s on startup) and typing the following commands:
mv /var/db/netinfo/local.nidb /var/db/netinfo/local.nidb.bad
reboot
once you do that, the setup assistant will launch on reboot and to be sure you don't lose any of your daughter's data, make her user name, shortname and password are the exact same as they are now. after you've logged back in as her user, go ahead and try to re-create the users again. it should work. if not, you may be looking at an archive or possibly erase and install.
good luck! it may be a good idea to back everything up just in case!
(reference kbase 107210, section III only...skip steps 3 & 4)
20" iMac G5 (ALS) Mac OS X (10.4.5) 2GB RAM, 400GB HD; iPod nano 4G (white)

Password not accepted on migrated account

I cannot login to the account (my main account) that I migrated from my old iMac to my new MBP, which I am the only user.
I tried the pw that I had used on the old iMac several times and only got the 'shaking window'. Then went in to the admin account on the MBP and changed the pw for my user account, but it's not accepting the new password either!
Please help as all of the information I use and need is connected to this user account - the only one other than admin.
Thank you

ladyspudz wrote:
Thanks, I have read through the thread (a few times!) and still don't quite understand what the fix is.
On the new machine - as admin - and in user accounts I can see the migrated account and have tried changing the password. It let's me change the password but it will not let me login with either the new or old password.
I'm get the feeling from reading the thread that the easiest (and quickest) way to get this settled would be to delete the migrated account and set up a new account importing files as needed, is this right?
no, there are alternatives. if the password really does not want to reset you can try deleting the migrated account along with it's home directory and then running Migration Assistant again to migrate just that account only. another option is to try recreating this account but that involves some terminal work. try the following.
enter the following terminal command from the originally created account
sudo dscl . delete /users/username
instead of username put the short user name of the migrated account that's giving you problems. it's the same as the name of that account's home directory in /Users. you'll have to enter your admin password (which you won't see). that's normal. this will delete that account but not its home directory. then restart the computer, go to system preferences->accounts and create a new account with the same short user name as the migrated account. use its old password. it will say that a home directory by that name already exists and ask if you want to use it. say "yes". then try logging into that account.
Seems as though that may be a bit of a pain with iTunes lib and iphoto lib etc... aggghhh! Sorry

SYS password not accepted during WEBDB install

I have installed the 8i Enterprise Edition, Enterprise Manager and WebDB software from the OTN site. I successfully installed EI and EntMan on my NT server box. However, when I attempted to install the WebDB software, the install wizard would not accept the SYS password I supplied. I have tried the change_on_install password, and additional passwords for the SYS user (I reinstalled a number of times in an attemp to correct the problem, myself)....Obviously, with no success.
Please Help.

Your SQL Net probably is not being resolved correctly.
You have two sqlnet.ora's in this configuration. What happens when you open sqlplus at the command prompt? Are you getting SQL PLus 8.0.5 or 8.1.5??
If its 8.0.5 you have to do 2 things.
1 set your tns_admin for the system enviromnment to your ORACLE8i_HOME/Network/Admin.
Check your settings with set | more
also modify your net80 tnsnames.ora
null

Administrator password not accepted

Please help!
My administrator password is not accepted. When trying to delete an internet plugin, I was prompted for my administrator password. I entered it in but I was greeted with 'You must type an administrator's name and password to make changes in finder' it did not tell me that my password was incorrect. I tried again a couple of times without any luck.
I have fiddled about and found that I can change my password and the hint in system preferences but it still always comes up with the same message when I try to make any other amendments.
I then installed my leopard disk, restarted the computer and held the 'C' key. this gave me the opportunity to change the password, which I did. I still got the same message when I attempted to make any changes.
After a couple of attempts of completely changing the password with the Leopard disc, I tried using the Tiger disk that came with the computer when I bought it. This has really messed it up because I now cannot get to the installation set up after holding the C key down during start up on either version of OS. It just sarts up normally.
What have I done? Any hints as to how to get i back to normal??

I have just found out what I did wrong. Somehow I had inadvertently changed my administrator to the 'System Administrator' account which was not visible in system preferences. When I did suss this out i easily managed to change my account back to an administrator. Phew!

Password not accepted - Pls Help!

Please help -- All of the information I need for life is stored in my Blackberry Curve. I cannot access my phone, though, because it is demanding my blackberry password (whch it does not usually do). Although I have given it, and even changed it a few times successfully via the online system from my laptop, my phone WILL NOT accept the password.
I only need access to my phone, not to a blackberry service, per se. Is there any way around this? I only have two attempts left! Any help much appreciated.

houserrovers wrote:
Thanks very much for your reply.
I must admit that I understand very little about the BB system. The password it requested was my user created one. I entered it, but it would not accept it. I changed it online, just to be sure there couldn't be any problem with the password. It still wouldn't accept it.
OK...I think you may have the two confused. The on-device user-created device-lock password is only on the device...nowhere else. Hence, it could not be changed online. Therefore, we must deduce that you mean your BBID credentials, and not the device lock password.
houserrovers wrote:
It also stopped producing stars, in response to my entering the password. The password itself would just appear, alternating with requests to type "blackberry" to continue. That part worked fine, but then it would request the password again, and the same lack of stars & lack of acceptance of the password would recur.
This is as expected...for security reasons, the passwords are not displayed clearly...until such time as you fail too many times, and then it displays it as you type, as an aid to help you get it right.
houserrovers wrote:
I finally let it wipe itself, unfortunately. Now it seems happy again, and it accepting the password.
Well that is odd. From your first statements (changing it online), I would deduce the password in question to NOT be your on-device password, but rather your BBID credentials. However, failure of the BBID credentials does not result in a device wipe...only failure of the device-lock password results in a wipe.
So, now I am thinking that you are not sure which is which. The on-device password can only be affected on the device itself, and if too many failures occur, will indeed wipe the device. The BBID credentials are stored "in the cloud", and you can work with your BBID account via other means (e.g., PC/browser).
What I think happened is that it failed to accept your on-device password, and you mistakenly thought you could change that via PC/browser...you cannot. Only directly on the device itself can you do anything regarding the on-device lock password. And, as it continued to reject your attempts at the on-device password, it dutifully allowed only the pre-programmed number of attempts (normally 10...with the password displaying "in the clear" usually after 5 failed attempts), and when those were exhausted, it dutifully wiped itself clean of everything (a security measure, guarding your priceless data against theft of the physical device).
houserrovers wrote:
Any further thoughts on what this was or how to fix it appreciated. I did also try to back it up before it self-destructed, but with the phone attached, the backup system would also not accept the password (even though online it accepted it fine, and changed the password fine).
There is nothing at all to "fix".
When you connect your BB to your PC and if your device has a device-lock password, then that password must be entered on the PC before you can do anything with the device...yet another security measure.
The device has been wiped clean, and is as if it were brand new, never before configured...none of your data, none of your added apps, etc...just like it was fresh out of the box. If you have no backup from which to restore to the device, then there is nothing to do but start over, just like you did when you first obtained the device.
houserrovers wrote:
I am not sure what the BBID password really is, btw.
The online password you changed was (I surmise) your BBID credential...but has nothing whatsoever to do with the on-device security lock password. Your issue was caused by the on-device password, which you could not affect via any online means.
If you are not sure what your BBID credentials are, refer to the link I gave you above, as it contains much useful information in that regard.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Hard Drive password not accepted in new W530

I am moving a hard drive from a W500 to a W530 laptop. The hard drive has a password on it and it works fine on the W500. When I put the drive in the W530 laptop, it does not accept the password on boot up. If I move the drive back to the W500, it all works fine. This is a 1TB drive, so I'm hoping I can still use it! Thanks for any help here.

Good afternoon and welcome to the community.
Since the HDD password is accepted when it's installed in the W500, why not pull off the password in BIOS there, reinstall the drive into the W530 and then set the password in the W530's BIOS?
Regards.
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