Password not recognized in Itunes backup after update

I have an Iphone 3gs had not updated to the new 5.0.1 in itunes.  Tried to today - did a back up first then updated.  Itunes asked me for my password to restore contacts, calendar, etc... Itunes will not take my password.  It starts the process of downloading then gives me an error of "The password your entered to unlock your Iphone back up file is incorrect.  Please try again."  We have tried all different forms of the password ie caps on, caps off, capital, with number, without etc.  Can anyone help?

The backup password is separate from other passwords. It is not necessarily your computer login password, your Apple ID password, your iTunes store password or any other password you may have used. You entered it the first time you synced your phone after checking to encrypt your backup. Encrypted backup may also have been forced on you by your IT department if you have a corporate email account on the phone. If so the password may be your corporate domain password, or the one you had at the time you synced after installing the corporate email account.

Similar Messages

  • IPhone 4s not recognized by windows 8 after updating iOS and stuck on "connect to itunes" screen

    I tried updating the iOS on my iPhone4s and now it is stuck on the connect to itunes screen. It also doesn't show up in the devices folder of my computer (windows8.1) but makes the notification sound when connected to a usb port. It also isn't recognized by itunes, but that's probably because the computer doesn't connect to it either.
    I've tried reinstalling iTunes multiple times, updating the driver for the usb port, and pressing the sleep/home buttons as i connect it but nothing has worked and I'm still stuck on the connect to itunes screen.
    Also, every now and then, the iphone screen blacks out and the disconnected from computer sound plays, then a second later connects again

    Hello, chipperp. 
    Thank you for visiting Apple Support Communities. 
    Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If the issue persists, try the troubleshooting steps in the first article below.  If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/ts1275
    Cheers,
    Jason H.

  • Itunes not recognizing 7th gen iPod after updating to windows 8.1 and latest itunes, works on other computers

    So I updated my computer to 8.1 I don't know if I synced my ipod after that, but I know immediately after updating iTunes, I began to receive an error message saying iTunes recognizes that I connected an iPod, but can't identify properly.
    I've tried uninstalling and reinstalling as well as restarting the computer, trying different USB ports. it works when I connect it to other computers.

    Hi HIJKay,
    Thanks for using Apple Support Communities.  This article has some steps you can take if iTunes isn't correctly recognizing your iPod:
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/ts1363
    Cheers,
    - Ari

  • Iphone not recognized by itunes ? after OS upgrade

    For the first time in a while, I'm trying to sync my phone with itunes. The last time I connected it was before the OS upgrade. I'm not sure if this has something to do with it? I tried almost everything in the troubleshooting except for uninstalling and reinstalling itunes. I have a lot of play lists saved that I'm afraid to lose My computer is recognizing that the iphone is connected.

    iTunes does not store any data. iTunes accesses data that is stored completely separate from the application. Deleting and re-installing iTunes does not touch your iTunes library or media folder - just like deleting and reinstalling the Word application doesn't touch any Word files. Regardless, your iTunes library should be included with your computer's backup along with all other important data.
    http://support.apple.com/kb/TS1538

  • My iphone 4s is not recognized by my pc after update IO5

    I updated my iphone 4s to the IO5 and since then it has been stuck on the connect to itunes screen, then when i went to connect to itunes on my PC the device is not recognized and my iphone is still stuck on the same screen.  Please help!

    see if this link helps http://support.apple.com/kb/TS1538

  • Ipod not recognized by iTunes, won't update

    My 4thGen ipod suddenly isn't being recognized by itunes. I've trying resetting, no help. I get an "ipod needs formatted" window, so when I try to run the ipod updater, the ipod still isn't recognized. But in MyComputer, it is recognized as "e drive".
    I recently bought a new laptop and had everything moved from the old one and the ipod was synching perfectly, but this just started happening. I think the only thing that changed since my last synching was I installed Norton Antivirus.
    Thanks for the help...

    A connection problem, it seems. Have you tried to disable Norton AntiVirus just to see if it helps?
    I also suggest you charge your iPod fully (using an iPod AC charger) before connecting it to your laptop.

  • My iPod Touch 4g doesn't get recognized with iTunes anymore after updating it to IOS 6 on a diffrent computer but it still charges

    Help me, how can I fix this?

    AFAIK, downloading directly to the device is typically smaller as it only gets the stuff it needs for your specific device as oposed to the  full download  when downloading from iTunes.
    Correct, no Siri for iTouch 4th gen.
    The Maps app is there, but I moved it around, so I'm not sure where it is on your device, but its in there.
    Safari is updated in iOS 6, your other apps should update in the App Store when their developers release updates, I've launched only a few apps so far, no problems with compatibility!

  • Can not connect to itunes store after update

    i did an update on my itunes now when i go to the store it says "itunes could not connect to the ituns store. make sure your network connection is active and try again". it has done this before when i did an update the last time

    I have the same problem and I ran the diagnostic, and this is what I got...
    Microsoft Windows Vista x64 x64 Ultimate Edition Service Pack 1 (Build 6001)
    MSI MS-7380
    iTunes 9.0.0.70
    QuickTime 7.6.4
    FairPlay 1.5.18
    Apple Application Support 1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver not found.
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 9E3F83C9EF7C7334
    Current user is not an administrator.
    The current local date and time is 2009-09-15 23:48:45.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8800 GTS
    ** External Plug-ins Information **
    No external plug-ins installed.
    The LowerFilters values in the Windows registry are invalid.
    Go here for more information:
    http://support.apple.com/kb/TS2372
    iPodService 9.0.0.70 is currently running.
    iTunesHelper 9.0.0.70 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {58084DD3-570B-4FE4-869B-264F7CBC49DF}
    Description: NVIDIA nForce Networking Controller
    IP Address: 155.42.195.14
    Subnet Mask: 255.255.255.0
    Default Gateway: 155.42.195.1
    DHCP Enabled: Yes
    DHCP Server: 155.42.34.9
    Lease Obtained: Tue Sep 15 23:10:02 2009
    Lease Expires: Sat Sep 19 23:10:02 2009
    DNS Servers: 155.42.34.9
    155.42.34.9
    155.42.33.10
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2009-09-13 09:18:46.

  • My iPhone 4 wont 'restore from itunes backup' after updating

    I just backed up then updated my iPhone 4. When it was finished it said a problem occurred and I had to restore it. When it finished restoring and I went to sync it and restore from the itunes back up, to get alll my old stuff back, but my phone is staying on that set up screen, and keeps saying connect to itunes even know it is connected and has already synced.
    and nothing is going on my phone.

    The simplest way to exit out of DFU mode is to hold down the Home and sleep/power buttons on the iPhone while connected to iTunes. Then just hit the power button as and this should reboot the device as usual.

  • My iPod nano 5th generation is not recognized by iTunes. I did update, but still, it won't work. I don't want to uninstall the iTunes cos  I don't want to lose my music and audio books. What to do? It started after I updated iTunes.

    my iPod nano 5th generation is not recognized by iTunes. I did update, but still, it won't work. I don't want to uninstall the iTunes cos  I don't want to lose my music and audio books. What to do? It started after I updated iTunes.

    iPod appears in Windows but not in iTunes

  • I understand that your iPhone 5 is not recognized by iTunes 11.2 on Windows 8 pc after you updated your device iOS to iOS 7.1.1.

    iPhone 5 is not recognized by iTunes 11.2 on  Windows 8 pc after you updated your device iOS to iOS 7.1.1.

    Hi calltimecasting,
    Welcome to the Apple Support Communities! If your iPhone is not recognized by iTunes on Windows 8, I suggest the steps in the following article to get this resolved.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    I hope this helps,  
    -Joe

  • TS1538 Device not recognized in iTunes for Windows  I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about p

    Device not recognized in iTunes for Windows
    I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about possibly losing my pictures, video, text messages and music.
    Windows XP user.
    Any help will be greatly appreciated.
    iPhone 4, iOS 5.1.1

    If might be helpful if you actually told us what the problem is.

  • HT4623 After updating my software on my iPhone 4s; my phone is not recognized by iTunes and none of the support suggestions have worked.  I am not satisfied with my apple support

    After updating to the latest software, my iPhone 4s and iPad 2 are not recognized by iTunes.  I have attempted all of the suggusted material on Apple support.  I am not satisfied as these items are needed daily.

    Connect the device to the computer.
    Quit iTunes if it launches.
    Click the Start menu, right-click on Computer, and choose Properties.
    In the upper-left corner, click Device Manager. The Device Manager window should open.
    Click the plus icon (or disclosure triangle () for Windows 7) next to Universal Serial Bus controllers to expand this selection.
    Right click on apple mobile device USB Driver and update it to latest version.
    This worked for me..

  • HT4623 itune does not recognized my ipad & iphone  after softare update

    After updating to IOS7.0.6, MY iphone and ipad cannot be seen on my itunes

    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
    iOS: “Not enough free space” alert when trying to sync
    http://support.apple.com/kb/ts1503
    You may need to delete iTunes on your computer and then reinstall.
    How To Completely Uninstall and Remove All Traces of iTunes
    http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
     Cheers, Tom

  • My ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?

    my ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

Maybe you are looking for

  • Is it possible to print JTable and custom JPanel on the same page?

    Hello everybody! I have a custom panel extending JPanel and implementing Printable. I am using paint() method to draw some graphics on it's content pane. I would like to print it, but first I would like to add a JTable at the bottom of my panel. Prin

  • How do I migrate from one user to another to resolve sleep/permissions issues?

    My MacBook Pro's been having several issues, mainly with waking from sleep. I've tried Repairing Permissions, Repair Disk, running tools like OnyX and Drive Genius, but they can't find any issues. I checked the Console log, and there was some sort of

  • IC Web Client , what went wrong ?

    Hi Folks , after getting the user name and password screen i got this message in the browser window : < body onload="forward('/sap/bc/bsp/sap/ic_base/default.htm?sap-syscmd=nocookie&icwc-param1=66DBD846682F504193B70DEFD93ACFF1');" > could anyone let

  • Using a NAS as media server that can serve computeres and Apple TV directly

    What is the best configuration (performance/price/robustness) to have one single scalable, "backupable" location to store videos and music that can act as a media server accessible by several mac and pc computers as well as several Apple TV within th

  • Centering text & wrapping words on lines

    Hi all, I need to have a JLabel that centers the text in it, and allows for multiple lines, where if a line is too long, it wraps onto the next line. I started off with a JTextArea, setting "setLineWrap" and "setWrapStyleWord", and this works fine fo