Password problems on recovered MacBook Pro!
Hi everybody!
I have a big problem:
Recently my MacBook was hacked and erased under the guise of being an Apple originated occurrence.
When I talked to Apple and the told them the address where the email came from, they said it was not them, but an imposter.
Regardless I have bigger issues now.
I spent a good chunk of money recovering all the data I can off of my Mac, and now with everything set up fresh as a new mac, my password will not work. It still asks for it, but my old password is no longer correct, which is strange because I never changed it.
Nothing I look up for resetting my password seems to work so essentially I am stuck with a mac i cant install, change or basically do anything with.
Im so behind with work and everything else, I need to get this thing up and running!
Please Help!
Anybody lol?
Similar Messages
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I am experiencing some major problems with my MacBook Pro. I have had some issues with it turning on/off at random times, but today, when starting, I get the grey start-up screen and a recovery bar. After filling in approx 1/4 of the way, the machine dies. After starting it in recovery mode, it will not allow me to download OS X Mavericks- it says the disk is locked. Any ideas? I do not have a back-up and do not want to erase everything before I have explored my options. Help?
try forcing internet recover, hold 3 keys - command, option, r - you should see a spinning globe
most people will tell you to do both pram and smc resets (google) and if you still have issues, either clean install (easy) or troubleshoot (hard) -
Hello i have some problems with my macbook pro
hello i have been having some problems with my macbook pro. for some reason it takes a very long time to turn on and once it gets to the password login it doesnt let me type the password.. but after about an hour or so it lets me log in..
chrism15_15,
is Mac OS X 10.6.8 what you currently have installed on your MacBook Pro? Do you still have your two grey installation DVDs which originally came in the box with your MacBook Pro? -
i have a problem with my Macbook Pro. When i tried to open it, something appeared : "enter your system lock PIN code to unlock this Mac". What should i do?
Question is did you lock your Mac from Find my iPhone using iCloud or is the Macbook really yours?
If you have in fact locked your Mac using Find my iPhone on iCloud then you will need to enter the PIN you have set when you locked the Mac.
*If you have not iniate the remote Lock then someone else has used your Apple ID and Password to lock your mac.
Message was edited by: Ammadz -
Hi everybody, I am in Turkey on a long assignment, I need help solving a big problem on my macbook pro os 10.9.3. The other week my wife visited some website and now we have a redirect virus of some sort, and every other time when we click on a link or anywhere on the page we are redirected to this casino web site, https://casino.7bets10.com/tr/?from=hy9yKXD43jSC-8Oxbw4femNd7ZgqdRLk-dHJpeG9uaXR l. Its the same whether on Chrome or Safari. Does anyone have a solution, thank you!
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
Copy a line of text in this window to the Clipboard.
Paste into the window of another application.
Wait for the test to run. It usually takes a few minutes.
Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' \*AutoCad \*dropbox \*GoogleDr\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' 's/0/Off/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Facebook problems with new macbook pro.
Facebook problems with new macbook pro. I can't publish photo albums to timeline. I can't share items onto timeline. Photos I'm tagged in don't appear on my timeline. Any help?
Yes! Been living in a hellish nightmare since Sept-Oct. Unlike you, however, Apple has been of no help. They say the iPad is unhackable, plist and crash reports are none of my business and who understands them anyway, their route tracing apps are probably not reliable. The best they could do was wipe the iPad clean. Lost photos they said would be in the cloud....
Almost immediately was back in somebody's VPN, their remote controller, video, audio, working. Got the purple buddy for the first time today. I have been invaded, my iPad no longer feels like my own, I have lost thanksgiving, Christmas, new year trying to track down the invaders, signed up for a Cisco course, set/reset passwords.
I don't know who else to contact... Or what next to do.
I've read similar frustration in other posts, scattered around the support communities. Yours is the only one that has worked toward a solution.
How did you get anyone at apple to look at your logs and acknowledge there is a problem?
Would be happy for a suggestion on how to proceed. Already been the apple store genius and tech on phone route. -
A problem with my macbook pro 17"
I have problem with my macbook pro 17". I was streaming on youtube. all of sudden my screen become dark, and it show the words: "You need to restart your computer. Hold the power button until it turns off, then press the power button again."
this is happen several times before. is this mean my laptop is broken? thanks.Process: Safari [219]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 4.0.4 (6531.21.10)
Build Info: WebBrowser-65312110~45
Code Type: X86-64 (Native)
Parent Process: launchd [101]
Date/Time: 2011-04-17 16:27:43.229 +0800
OS Version: Mac OS X 10.6.3 (10D2101a)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 11
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff8530075a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff85300dcd mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86758452 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff867578df CFRunLoopRunSpecific + 575
4 com.apple.HIToolbox 0x00007fff803e0ada RunCurrentEventLoopInMode + 333
5 com.apple.HIToolbox 0x00007fff803e08df ReceiveNextEventCommon + 310
6 com.apple.HIToolbox 0x00007fff803e0798 BlockUntilNextEventMatchingListInMode + 59
7 com.apple.AppKit 0x00007fff823e4a4a _DPSNextEvent + 708
8 com.apple.AppKit 0x00007fff823e4399 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9 com.apple.Safari 0x000000010000b9f4 0x100000000 + 47604
10 com.apple.AppKit 0x00007fff823aa06f -[NSApplication run] + 395
11 com.apple.AppKit 0x00007fff823a2d8c NSApplicationMain + 364
12 com.apple.Safari 0x0000000100001a1c 0x100000000 + 6684
Thread 1: JavaScriptCore: FastMalloc scavenger
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533b1a5 nanosleep + 148
2 libSystem.B.dylib 0x00007fff853880a4 sleep + 61
3 com.apple.JavaScriptCore 0x00007fff816fd110 ***::TCMalloc_PageHeap::scavengerThread() + 96
4 com.apple.JavaScriptCore 0x00007fff816fd2f9 ***::TCMalloc_PageHeap::runScavengerThread(void*) + 9
5 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 2: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff853194ea kevent + 10
1 libSystem.B.dylib 0x00007fff8531b3bd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff8531b094 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8531abbe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff8531a4e8 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff8531a385 start_wqthread + 13
Thread 3: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff87125bc9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff8712192a WebCore::IconDatabase::iconDatabaseSyncThread() + 170
4 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 4: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff8530075a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff85300dcd mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86758452 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff867578df CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002536b 0x100000000 + 152427
5 com.apple.Safari 0x00000001000252fb 0x100000000 + 152315
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff8530075a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff85300dcd mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86758452 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff867578df CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff8651a4e3 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff8649aead __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff85344286 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff86779ef2 __CFSocketManager + 818
2 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 7: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff815f9180 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x000000010012127f 0x100000000 + 1184383
4 com.apple.Safari 0x000000010004410f 0x100000000 + 278799
5 com.apple.Safari 0x0000000100043fab 0x100000000 + 278443
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff8530075a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff85300dcd mach_msg + 59
2 com.apple.QuartzCore 0x00007fff81d5b942 CA::Render::Server::server_thread(void*) + 177
3 com.apple.QuartzCore 0x00007fff81d5b882 thread_fun + 34
4 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 9: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff815f9180 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff8718ba0f WebCore::LocalStorageThread::localStorageThread() + 351
4 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 10:
0 libSystem.B.dylib 0x00007fff853007ba semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x00007fff8533f022 _pthread_cond_wait + 1015
2 com.apple.CoreVideo 0x00007fff889ccf56 CVDisplayLink::waitUntil(unsigned long long) + 252
3 com.apple.CoreVideo 0x00007fff889cc412 CVDisplayLink::runIOThread() + 644
4 com.apple.CoreVideo 0x00007fff889cc153 startIOThread(void*) + 139
5 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 11 Crashed:
0 com.apple.CoreFoundation 0x00007fff86785c1e CFRunLoopCopyCurrentMode + 46
1 com.apple.CoreFoundation 0x00007fff867ba366 _wakeUpRunLoop + 278
2 com.apple.CoreFoundation 0x00007fff867b9670 _CFStreamSignalEvent + 448
3 com.apple.CFNetwork 0x00007fff808a9d57 SocketStream::dispatchSignalFromSocketCallbackUnlocked(SocketStreamSignalHolder *) + 45
4 com.apple.CFNetwork 0x00007fff8083f458 SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 224
5 com.apple.CFNetwork 0x00007fff8083f342 SocketStream::_SocketCallBack_stream(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 96
6 com.apple.CoreFoundation 0x00007fff8678200a __CFSocketDoCallback + 634
7 com.apple.CoreFoundation 0x00007fff86781b50 __CFSocketPerformV0 + 288
8 com.apple.CoreFoundation 0x00007fff86759f21 __CFRunLoopDoSources0 + 1361
9 com.apple.CoreFoundation 0x00007fff86758119 __CFRunLoopRun + 873
10 com.apple.CoreFoundation 0x00007fff867578df CFRunLoopRunSpecific + 575
11 com.apple.CoreFoundation 0x00007fff86757666 CFRunLoopRun + 70
12 com.apple.CoreMedia 0x00007fff86a20107 FigThreadGlobalNetworkBufferingRunloop + 119
13 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
14 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 12: com.apple.coremedia.asyncio
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.CoreMedia 0x00007fff86a215a5 WaitOnCondition + 14
3 com.apple.CoreMedia 0x00007fff86a21771 FigSemaphoreWaitRelative + 167
4 com.apple.MediaToolbox 0x00007fff83c6eaf1 FigAIORequestThread + 398
5 com.apple.CoreMedia 0x00007fff86a225ad figThreadMain + 253
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 13:
0 libSystem.B.dylib 0x00007fff8530075a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff85300dcd mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86758452 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff867578df CFRunLoopRunSpecific + 575
4 ....audio.toolbox.AudioToolbox 0x00007fff84123fd2 GenericRunLoopThread::RunLoop() + 42
5 ....audio.toolbox.AudioToolbox 0x00007fff84124348 GenericRunLoopThread::Run() + 140
6 ....audio.toolbox.AudioToolbox 0x00007fff840ef7a3 CAPThread::Entry(CAPThread*) + 67
7 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 14: com.apple.coremedia.audioqueue.source
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.CoreMedia 0x00007fff86a215a5 WaitOnCondition + 14
3 com.apple.CoreMedia 0x00007fff86a21771 FigSemaphoreWaitRelative + 167
4 com.apple.MediaToolbox 0x00007fff83c81924 faq_EnqueueSourceDataThread + 28
5 com.apple.CoreMedia 0x00007fff86a225ad figThreadMain + 253
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 15: com.apple.coremedia.audiomentor
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.CoreMedia 0x00007fff86a215a5 WaitOnCondition + 14
3 com.apple.CoreMedia 0x00007fff86a21771 FigSemaphoreWaitRelative + 167
4 com.apple.MediaToolbox 0x00007fff83cbb5fe audioMentorThread + 7041
5 com.apple.CoreMedia 0x00007fff86a225ad figThreadMain + 253
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 16:
0 libSystem.B.dylib 0x00007fff8531a30a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8531a71c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8531a385 start_wqthread + 13
Thread 17:
0 libSystem.B.dylib 0x00007fff8531a30a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8531a71c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8531a385 start_wqthread + 13
Thread 18: com.apple.coremedia.audioqueue.source
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.CoreMedia 0x00007fff86a215a5 WaitOnCondition + 14
3 com.apple.CoreMedia 0x00007fff86a21771 FigSemaphoreWaitRelative + 167
4 com.apple.MediaToolbox 0x00007fff83c81924 faq_EnqueueSourceDataThread + 28
5 com.apple.CoreMedia 0x00007fff86a225ad figThreadMain + 253
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 19: com.apple.coremedia.audiomentor
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.CoreMedia 0x00007fff86a215a5 WaitOnCondition + 14
3 com.apple.CoreMedia 0x00007fff86a21771 FigSemaphoreWaitRelative + 167
4 com.apple.MediaToolbox 0x00007fff83cbb5fe audioMentorThread + 7041
5 com.apple.CoreMedia 0x00007fff86a225ad figThreadMain + 253
6 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 20: Safari: SpinningProgressIndicator
0 libSystem.B.dylib 0x00007fff8530075a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff85300dcd mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86758452 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff867578df CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff864d5a38 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
5 com.apple.Foundation 0x00007fff864d5917 -[NSRunLoop(NSRunLoop) run] + 77
6 com.apple.Safari 0x0000000100035491 0x100000000 + 218257
7 com.apple.Foundation 0x00007fff8649aead __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 21:
0 libSystem.B.dylib 0x00007fff8533b316 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8533f131 _pthread_cond_wait + 1286
2 com.apple.CoreMedia 0x00007fff86a215a5 WaitOnCondition + 14
3 com.apple.CoreMedia 0x00007fff86a21771 FigSemaphoreWaitRelative + 167
4 com.apple.QTKit 0x00007fff8881c2ef +[QTMovie_FigMedia validationAttibutesForURL:fileTypes:error:] + 219
5 com.apple.QTKit 0x00007fff88819aa9 +[QTMovie mediaHelperClassForAttributes:error:additionalAttributes:] + 571
6 com.apple.QTKit 0x00007fff8881a101 -[QTMovie_AsyncLoadHelper _loadMediaHelperOnBackgroundThreadWithAttributes:] + 333
7 com.apple.Foundation 0x00007fff8649aead __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 22: com.apple.coremedia.mediavalidator
0 com.apple.CoreFoundation 0x00007fff86717644 _CFRelease + 68
1 com.apple.CoreFoundation 0x00007fff8675c02d CFRunLoopSourceInvalidate + 365
2 com.apple.CoreFoundation 0x00007fff8675be91 __CFRunLoopSourceDeallocate + 17
3 com.apple.CoreFoundation 0x00007fff867176b3 _CFRelease + 179
4 com.apple.CoreFoundation 0x00007fff8673a6df _CFStreamClose + 79
5 com.apple.MediaToolbox 0x00007fff83ce4262 figCFHTTPCloseStream + 100
6 com.apple.MediaToolbox 0x00007fff83ce4e8a ReadRequestDestroy + 208
7 com.apple.MediaToolbox 0x00007fff83ce4fa4 FigCFHTTPFinishReadRequest + 261
8 com.apple.MediaToolbox 0x00007fff83ce5e59 FigCFHTTPCancel + 184
9 com.apple.MediaToolbox 0x00007fff83c716b7 crabsCancelRead + 94
10 com.apple.MediaToolbox 0x00007fff83c71d22 crabsMoveFirehose + 45
11 com.apple.MediaToolbox 0x00007fff83c737fc readOrRef + 1461
12 com.apple.MediaToolbox 0x00007fff83c74322 FigCRABSRead + 28
13 com.apple.CoreMedia 0x00007fff86a34453 ReadAtomHeader + 92
14 com.apple.CoreMedia 0x00007fff86a347da FigAtomStreamAdvanceToNextAtomWithType + 139
15 com.apple.CoreMedia 0x00007fff86a353cf FigAtomStreamPositionViaAtomPath + 47
16 com.apple.CoreMedia 0x00007fff86a3540b FigAtomStreamPositionViaAtomPath + 107
17 com.apple.MediaToolbox 0x00007fff83c690cb IsReferenceMovie + 151
18 com.apple.MediaToolbox 0x00007fff83d559e4 mv_thread + 699
19 com.apple.CoreMedia 0x00007fff86a225ad figThreadMain + 253
20 libSystem.B.dylib 0x00007fff853398b6 _pthread_start + 331
21 libSystem.B.dylib 0x00007fff85339769 thread_start + 13
Thread 23:
0 libSystem.B.dylib 0x00007fff8531a30a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8531a71c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8531a385 start_wqthread + 13
Thread 24:
0 libSystem.B.dylib 0x00007fff8531a30a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8531a71c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8531a385 start_wqthread + 13
Thread 11 crashed with X86 Thread State (64-bit):
rax: 0x00007fff70cd7444 rbx: 0x0005000104dab860 rcx: 0x00007fff70c3a178 rdx: 0x000000012e92c6a0
rdi: 0x0005000104dab860 rsi: 0x0000000000000002 rbp: 0x000000010a875200 rsp: 0x000000010a8751d0
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x00007fff868333a0 r11: 0x00007fff868333da
r12: 0x0005000104dab870 r13: 0x000000011c934e70 r14: 0x0000000000000002 r15: 0x0000000000000004
rip: 0x00007fff86785c1e rfl: 0x0000000000010246 cr2: 0x000000010c3e6000
Binary Images:
0x100000000 - 0x10024ffef com.apple.Safari 4.0.4 (6531.21.10) <63599A2E-9923-84BA-B0C8-5A7C04F92137> /Applications/Safari.app/Contents/MacOS/Safari
0x104179000 - 0x10417afff ATSHI.dylib ??? (???) <054AC6AB-70DD-C7E1-80F6-9607B7F1C5D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x104360000 - 0x104364ff7 libFontRegistryUI.dylib ??? (???) <ED58537C-9208-9B25-5C59-AAEDE230E7AE> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x10448d000 - 0x104491fff com.apple.audio.AudioIPCPlugIn 1.1.2 (1.1.2) <9D15347A-2057-88DA-F0BF-FEAC73B9CE79> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x104686000 - 0x10468cfff com.apple.audio.AppleHDAHALPlugIn 1.8.4 (1.8.4fc3) <1F642AF7-6633-2737-19C6-51F1FAB10A6C> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x1046d4000 - 0x1046f8ff7 libPDFRIP.A.dylib 543.34.0 (compatibility 64.0.0) <9D78BFF7-C9BB-4958-653F-802251F7AC6A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x10ea30000 - 0x10eafbfe7 com.apple.audio.units.Components 1.6.1 (1.6.1) <073419D1-E008-E51C-1328-D3A3325D4F4A> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x110185000 - 0x1103a8fff com.apple.audio.codecs.Components 2.0.1 (2.0.1) <6DA1101A-DE4D-6EC9-8B3E-499F5FAE1FAE> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x1163d8000 - 0x1163d8fff com.apple.JavaPluginCocoa 13.1.0 (13.1.0) <481A3D00-E36A-DF89-8FD1-683F81FCF0E8> /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/JavaPluginCoco a.bundle/Contents/MacOS/JavaPluginCocoa
0x119aa0000 - 0x119aa8ff7 com.apple.JavaVM 13.1.0 (13.1.0) <AB562F6D-7D29-20CE-F910-F2A82DADBA35> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0x119e6a000 - 0x119ff7fe7 GLEngine ??? (???) <A55922C2-4862-3372-C5BE-6BDBEC6C90EE> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x11a028000 - 0x11a44aff7 libclh.dylib 3.1.1 C (3.1.1) <BEE14FF6-CA85-4418-B79B-AC30461305CC> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x11a478000 - 0x11b32ffe7 com.apple.driver.AppleIntelHDGraphicsGLDriver 1.6.14 (6.1.4) <84E120E1-B5CA-D73A-D24C-FE53AB8AE7A9> /System/Library/Extensions/AppleIntelHDGraphicsGLDriver.bundle/Contents/MacOS/A ppleIntelHDGraphicsGLDriver
0x11bad3000 - 0x11baf9fe7 GLRendererFloat ??? (???) <352FC221-C3DB-283A-4A47-8D2EA8D8F0E8> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x11f6ea000 - 0x11f7fafef libmecab.1.0.0.dylib 2.0.0 (compatibility 2.0.0) <E321EA43-4F4C-6561-3E87-4081904D53F3> /usr/lib/libmecab.1.0.0.dylib
0x200000000 - 0x2006c3fe7 com.apple.GeForceGLDriver 1.6.14 (6.1.4) <2E27C41E-F5C1-FC48-4455-173F13270AC6> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <9B995E17-37AC-B849-C124-E97BE32B778A> /usr/lib/dyld
0x7fff80003000 - 0x7fff80288fef com.apple.security 6.1.1 (37594) <BC09FE8A-6325-494B-C9F1-DAE768F58DC6> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff80295000 - 0x7fff8032ffff com.apple.ApplicationServices.ATS 4.1 (???) <429E24CD-7897-630F-26C1-533DDEF186DD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff80330000 - 0x7fff80368ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <9AD9F3ED-1C29-8B41-079F-80426FA85CEC> /usr/lib/libssl.0.9.8.dylib
0x7fff80369000 - 0x7fff803a2ff7 com.apple.MeshKit 1.1 (49.2) <2860E92F-5B68-E8DD-0E8F-BF3DD6ACF330> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x7fff803b0000 - 0x7fff803b1ff7 com.apple.TrustEvaluationAgent 1.1 (1) <306FD9EE-A301-41D5-EBDE-2FC52F28229C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff803b2000 - 0x7fff806b0fef com.apple.HIToolbox 1.6.2 (???) <3A6CD66E-A65D-9DC2-0FEF-32D31CBEF3DD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff806b1000 - 0x7fff806b7ff7 IOSurface ??? (???) <6D342A80-7C22-E633-67A5-FA51DAA601E4> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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0x7fff85e0e000 - 0x7fff85e3ffff libGLImage.dylib ??? (???) <B8F8BB6F-7E97-54F0-B1AA-0C7495C27EAE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff85e40000 - 0x7fff86284fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <E14EC4C6-B055-A4AC-B971-42AB644E4A7C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff86285000 - 0x7fff86294fff com.apple.NetFS 3.2.1 (3.2.1) <3FC302C9-A5C6-A9CA-08CE-435AD05499F1> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff862b0000 - 0x7fff862b4ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff862d9000 - 0x7fff86354fff com.apple.ISSupport 1.9.3 (51) <BE4B548C-F9C4-2464-12A6-F94A21D569C6> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff86355000 - 0x7fff86398fff libtidy.A.dylib ??? (???) <8AF4DB3A-7BDB-7AF7-0E9C-413BBBD0E380> /usr/lib/libtidy.A.dylib
0x7fff863e4000 - 0x7fff86405fff libresolv.9.dylib 40.0.0 (compatibility 1.0.0) <E34F3FC9-8CB3-2AB5-877E-D3D36273AF60> /usr/lib/libresolv.9.dylib
0x7fff86406000 - 0x7fff86464ff7 com.apple.framework.IOKit 2.0 (???) <701CEEF0-953F-81FA-B983-708ADDE30543> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8647e000 - 0x7fff86489ff7 com.apple.HelpData 2.0.4 (34) <0DA6CA96-4E7D-7B22-7E37-218AF084C493> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff8648a000 - 0x7fff8670bfe7 com.apple.Foundation 6.6.2 (751.21) <83E7623F-159A-EA50-44B9-B59FBD36A393> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8670c000 - 0x7fff86881fef com.apple.CoreFoundation 6.6.1 (550.19) <D119AB06-B148-8FE2-3137-7BF50A29F084> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff86882000 - 0x7fff8689bfff com.apple.CFOpenDirectory 10.6 (10.6) <0F46E102-8B8E-0995-BA85-3D9608F0A30C> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff8689c000 - 0x7fff868e8fff libauto.dylib ??? (???) <205CE82B-3DE0-4A9D-CEB9-F6A3DDA22ED4> /usr/lib/libauto.dylib
0x7fff868e9000 - 0x7fff868fafff SyndicationUI ??? (???) <6B116A70-EA2D-1A61-2C27-35B1CFDFBBD6> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x7fff8695c000 - 0x7fff86969fe7 libCSync.A.dylib 543.34.0 (compatibility 64.0.0) <C389970F-FCD6-76A2-87D9-A8CFC1DD3EDE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff8696a000 - 0x7fff869b2ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff869b3000 - 0x7fff86a04fe7 com.apple.HIServices 1.8.0 (???) <A16322D3-8EEC-9928-4730-8916C21D8187> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff86a05000 - 0x7fff86a47fef com.apple.CoreMedia 0.484.5 (484.5) <884505D7-8A7C-181F-7944-B40CB321A882> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff86a48000 - 0x7fff86a5efff com.apple.ImageCapture 6.0 (6.0) <BF702F65-8E30-E318-1B58-AE6C0D5E5715> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff86a5f000 - 0x7fff86a5fff7 com.apple.Carbon 150 (152) <CD519A75-306B-D53E-746A-14850E92390A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff86a60000 - 0x7fff86ae5fff com.apple.print.framework.PrintCore 6.2 (312.5) <28C44275-6DF8-23CB-4E7A-97E128F5A390> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff86ae6000 - 0x7fff86bfffef libGLProgrammability.dylib ??? (???) <69D69589-B572-20A5-7C74-EDE0A1B9A845> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff86ca2000 - 0x7fff86d04fe7 com.apple.datadetectorscore 2.0 (80.7) <5F0F865C-A80F-FE7F-7DF8-894A4A99EACA> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff86d54000 - 0x7fff86d84fef com.apple.shortcut 1.1 (1.1) <A99C9D8E-290B-B1E4-FEA5-CC5F2FB9C18D> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x7fff86d85000 - 0x7fff86e11fef SecurityFoundation 36840.0.0 (compatibility 1.0.0) <B53D84B1-79EA-1AFB-0830-7A865E1F6521> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff86e12000 - 0x7fff86eb2fff com.apple.LaunchServices 362.1 (362.1) <4529EF9C-45C7-E2E3-6726-4A5AD382566D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff86eb3000 - 0x7fff86ec4ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <EAFA94DA-7A60-69AB-24A7-3E15566F596F> /usr/lib/libz.1.dylib
0x7fff87034000 - 0x7fff8703aff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8703b000 - 0x7fff8703dfff com.apple.print.framework.Print 6.1 (237.1) <E4220665-6652-8F59-241D-59A21436DB21> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8703e000 - 0x7fff87081ff7 libRIP.A.dylib 543.34.0 (compatibility 64.0.0) <7D947F07-54E1-9038-01F8-4F0D03EE96D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff87082000 - 0x7fff87112fff com.apple.SearchKit 1.3.0 (1.3.0) <3403E658-A54E-A79A-12EB-E090E8743984> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff87113000 - 0x7fff8711bfff com.apple.DisplayServicesFW 2.2.2 (251) <4243F9AF-4BCA-7F6F-B9A2-D9A08409B5DC> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff8711c000 - 0x7fff8711efff libRadiance.dylib ??? (???) <E9030B43-15FA-4739-72D5-FF5DDF595354> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8711f000 - 0x7fff87b5cfe7 com.apple.WebCore 6531.21 (6531.21.8) <3E39264E-218D-AF92-D0BF-0CFB1ED7E9C4> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff87bd2000 - 0x7fff87c13fff com.apple.SystemConfiguration 1.10.2 (1.10.2) <0E075BF4-9E0E-08E7-8160-22AE6892F3DF> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff87c14000 - 0x7fff87c28ff7 com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <63C87CF7-56B3-4038-8136-8C26E96AD42F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff87c73000 - 0x7fff87c93ff7 com.apple.DirectoryService.Framework 3.6 (621.3) <34B17024-866F-70AF-2098-4B5FCF57AE52> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff87c94000 - 0x7fff87fa4fff com.apple.RawCamera.bundle 2.3.2 (516) <BBD6E8FA-35A8-7F1F-4856-F74140DEB0A0> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff87fa5000 - 0x7fff887affe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <EEE5CE62-9155-6559-2AEA-05CED0F5B0F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff887c6000 - 0x7fff88810ff7 com.apple.Metadata 10.6.3 (507.8) <2193434D-C43B-C1D8-6326-48B25C0CCA11> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff88811000 - 0x7fff88811ff7 com.apple.quartzframework 1.5 (1.5) <B182B579-BCCE-81BF-8DA2-9E0B7BDF8516> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff88815000 - 0x7fff88984ff7 com.apple.QTKit 7.6.6 (1729) <0B8D0737-FCB0-954C-9732-920F63B22C54> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff88985000 - 0x7fff889c9ff7 com.apple.ImageCaptureCore 1.0.1 (1.0.1) <788A9BF0-691B-FE10-7385-AF4A7A786478> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff889ca000 - 0x7fff889efff7 com.apple.CoreVideo 1.6.1 (45.5) <BB098B75-BA61-50E6-FE8E-FFE285BDECE8> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff88ac8000 - 0x7fff88adeff7 com.apple.MultitouchSupport.framework 204.13 (204.13) <FB283E51-94DC-D1C0-0EFC-7B773966EDAF> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff88b0f000 - 0x7fff88d79fe7 com.apple.QuartzComposer 4.1 (156.13) <88CAE5C0-DD7C-96DC-B891-0BC07F08A7D4> /System/Library/Frameworks/Quartz.framework/Versio -
My computer
Problem description:
My macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
EtreCheck version: 2.1.8 (121)
Report generated 31 de março de 2015 18:29:15 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 250
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320,07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Stickies Application (/Applications/Stickies.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 31 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.1.1 [Click for support]
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
DivX HiQ
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.86 GB
Total number of backups: 60
Oldest backup: 2012-07-15 01:16:54 +0000
Last backup: 2015-03-29 19:28:06 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
97% rapportd
3% WindowServer
1% mds
0% fseventsd
0% distnoted
Top Processes by Memory: ℹ️
155 MB Safari
120 MB Finder
86 MB rapportd
86 MB WindowServer
69 MB mds_stores
Virtual Memory Information: ℹ️
12.56 GB Free RAM
2.53 GB Active RAM
428 MB Inactive RAM
1.66 GB Wired RAM
1.04 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 31, 2015, 06:00:15 PM Self test - passed
Mar 31, 2015, 01:13:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
Mar 31, 2015, 01:05:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
Mar 31, 2015, 12:24:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
Mar 30, 2015, 05:45:38 PM /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
Mar 30, 2015, 01:52:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
Mar 29, 2015, 05:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
Mar 29, 2015, 01:06:38 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
Mar 29, 2015, 01:02:47 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hangOpen Activity Monitor and kill this process - rapportd.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
How do I fix a initializing problem with my macbook pro? I only get to the blank screen with the apple logo and the "processing something" sign... it just doesn't start the system....
Please help
MarceloIf there is no loading bar, it's usually a problem with a third party kext file in OS X itself.
You can press the power button down to force a hardware shutdown, then reboot holding the shift key down on a wired or built in keyboard, this will disable them and you go around and update your third party software.
Gray, Blue or White screen at boot, w/spinner/progress bar
Also take this time to backup your users files off the machine if possible.
Most commonly used backup methods
Sometime that won't work and you need to do more
..Step by Step to fix your Mac -
After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!
iTunes is a mess! It couldn't find it's own libraries and I was forced to create a new one. Now I don't know where my music is or if any's missing.columbus new boy wrote:
How crap is that?
It's not crap at all.
It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
There has to be a solution.
Why not simply make a playlist with the songs you want on the iPhone?
and maintain a current backup of your computer. -
Help!
i had a problem with my macbook pro: on tuesday 16th (agoust, 2011) I went to a friend's house and show her some document i had in my computer, then i turned off my mac and it asked me: "there are some actualizations available, do you want to update before turn off?" i clicked on yes, waited for update and then the macbook turned off. When I got back home, I tried to turn it on again.... but nothing: it didn't sound baaaammmmm as allways, it didn't reacted. I tried again, but useless.
The next day i went to one of these "authorized management centers", but they coudn't say anything or do anything about it. First they told me the problem was the battery, then the hard disk, then the video card... but don't. I left my mac there by two weeks, hoping they could help me, but they didn't. So I picked it up and go to other place.
The rare thing is that i have just two years with my mac, and i didn't do anything stupid on it (didn't fall, get wet, microwave, hot, shocked, hit or anything) It just stopped working. Two times it turned on. But if not, it's the same story:
When i pushed the button to turn on, sounds like baaaaaammmm, but then again, and again, and again, and the screen doesn't get blue or anything, it appears a foder with a "?" and then the computer turns off...
Im wondering if this is a problem on this computers, because some of my friends told me things much like that that happened with their macbooks.
What's going on??? why this is happening?? cn you help me?This article may help: A flashing question mark appears when you start your Mac.
-
Last week, I had no problems streaming my MacBook Pro to my sony Bravia with a logix hdmi cable. I came back from holidays and now it doesn't work anymore. What settings should my computer be on and what settings should my tv be on?
TarahCurrie Sep 10, 2014 3:48 PM
Restore From Time Machine Backup
Reinstall OS X
Get Help Online
Disk Utility
MacBook Pro, Mac OS X (10.5.8)
You are running 10.5.8
Did you try booting off your Install disk holding the c key down. From here you can get to the drop down menu just a few clicks in (you are not going to install) and run the Disk Utility>Repair Disk. See if it will let you do this. -
SLEEP/WAKE PROBLEM on my Macbook Pro 2.33GHz Intel Core 2 Duo
Greetings!
I love APPLE. So APPLE, please do try to help me out here...
The first problem I encountered was a faded translucent bluish/grayish rectangular line stretching from top to bottom suddenly showing up. I've shown this to our local APPLE technician and my LCD was replaced. Nice job here APPLE!
Now for the latest problem occurring as I'm writing this post. When I have my laptop fall into sleep, for say at least 5 minutes, and attempt to wake it up.. the user interface doesn't show up. The screen remains black and that pressing any key on the keyboard or clicking the mouse will automatically restart the laptop always (I do hope my internal hard disk won't be damaged from this reoccurring dilemma of mine). I've observed that this current problem started after my LCD was replaced.
Does anybody have the same problem as I have? If so, please do give me possible solutions for this? I've already talked with our local APPLE technician and told me that there might be some problems with the motherboard inside that may opening the laptop might be necessary.
Still... No worries APPLE (as of yet), I still love it even though it's my first time using such a wonderful invention of technology.
Fathom GraphisHi. This is Fathom Graphis again.
Reading one of the threads that mentions an individual asking for help from an Apple certified technician with a problem that's quite the same as mine, I followed the instructions given by this Apple technician that there may be an application or some device activated in the "SHARING" folder (under *System Preferences*) that's causing the problem of the laptop not waking up and requiring hard reset to get back to the Mac OSX user interface.
So, I checked my sharing folder and found that my *"PERSONAL WEB SHARING"* option is activated (Under the SERVICES menu). I deactivated (unchecked) it and tested my laptop sleeping function by shifting the PUT THE COMPUTER TO SLEEP arrow to 1 minute and letting the laptop sleep for 10 minutes. After which, I moved the mouse and the MAC OSX User Interface came abruptly and the laptop didn't restart. I tested it again by letting it sleep for another 10 minutes and waking it up through mouse click and the MAC OSX User Interface showed up abruptly and the laptop, again, restarted.
So far, I'm still putting my laptop under observation. But I just want to inform everybody with their supposed respective SLEEP/WAKE problems on their Macbook pros (or Macbooks) that this may solve their issues (though I provide no guarantees, okay? I'm just a common user who happen to find a solution accidentally).
Still I want to address APPLE that certainly, letting your laptop sleep and waking it up and restarting itself after with the Personal Web Sharing activated (or checked under System Preferences > Sharing > Services) is indeed a "bug" that needs to be fixed. So hopefully, the people at APPLE would try to resolve such an issue as soon as possible (because, to my knowledge, sudden restarts of Hard Disks may cause data damages). God Bless You All.
Fathom Graphis -
Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[loaded] com.coupons.coupond.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist [Support]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% coreaudiod
5% CarboniteDaemon
4% iMovie
3% JustCloud
3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
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Thank you! This may sound lame but are these instructions for my blackberry? I'm receiving iCloud emails without problems on my MacBook Pro and I'd rather not mess w/ settings there. Thanks again!
You don't need to start a new thread to continue a conversation, you can just tack onto the original one. The settings I referred you to are for the Blackberry, since that's the device which is not receiving mail: anything which is working can be left alone.
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