Password protected file won't convert.

I hi anyone?

Hi amin786j,
I'm sorry that you're having trouble with the ExportPDF service. Pat is correct, we need a little more information to figure out what's going on. Here are some questions to get us started:
Do you receive an error when you try to sign in (and are you trying to sign in to the ExportPDF website, or from within Reader)?
If you're signing in to via the website, what browser are you using?
Are you able to sign in, but can't convert a file?
If so, do you receive an error message when you try to convert?
I look forward to hearing back from you, and we will take it from there.
Best,
Sara

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