Password protected PDF says it is downloaded but is not

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

Are you saving the file or are you opening the file directly in the Adobe Reader?
Did you check the Windows %temp% folder?
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

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Hello Aandi/Lenoard,
I believe you are the Adobe Forums administrators so I thought you guys are the right people to approach.
OTHERS ARE ALSO INVITED TO COMMENT ON THIS TOPIC.
I have C# desktop app which generates Excel files and our goal is to convert these excel files one at a time into password protected PDF files. We use a 3rd party software currently, but I am challenging myself into saying that I can use Adobe Acrobat 9.0 SDK to achieve what is required .
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Hi,
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Message was edited by: CtDave

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Thanks for your reply.
You mean to say Bursting file right? I don't think we have security true there. following is the bursting file i am using.
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Password protected PDF says it is downloaded but is not

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