Password-protected PDFs making mail blank view of messages?

Surreal problem that seems to have started about the same time as my 10.8.4 update (from 10.8.3):
Viewing the standard Mail view, with mailboxes on the left, message list for the selected mailbox in the middle, and message text in the largest pane on the right of the window; when moving through the list of messages, moving down and seeing the message texts to the right, all of a sudden, the preview pane to the right go BLANK. And I've narrowed it down to several suspect messages that came from a regular group of business contacts who send me reports as password-protected PDFs. I prepared a test PDF with Preview, encrypted, and used that to test the proposition that password-protected PDFs are what is 'breaking' the view of message contents in the right hand window, and it is clearly the problem.
After I view a message with the gray password-protected preview image showing in the preview pane, switching to another message in the message list, that next message shows a normal header but the text/body of the message shows blank. And then the next messages keep showing blank until I either: hide and unhide the main mail window OR quit and reopen mail. But double-clicking on any message in the list to open it properly in its own window shows it normally.
Rebuilding my mailboxes did not help. Rebooting did not help.
Any ideas about what the heck might be going on?

I've had the same problem on 3 computers since updating them to 10.8.4
I don't think many will find this thread as most will search for threads relating to 10.8.4
It only happens to my mail after viewing a message that contains a password protected pdf. If I don't open emails that contain the pdfs mail works perfectly, but once I've clicked on a message that contains a pdf every email turns blank. Mac mail & POP accounts. I can double-click the email to have it viewable in a new window but still can't open the pdfs. I get password protected pdfs regularly for work.
They're standard drives, no partitioning.
I've tried the "sandbox" suggestion with no joy. & I've also tried removing junk filtering which is a suggestion on another thread.
I don't think I'm up to re-installing 10.8.3 so I've been using a browser for emails.

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Viewing password protected pdf

I have. Windows Surface RT and I take classes online. My text books are pdf files that are password protected. When i go to sign in to view my textbooks the adobe reader will not let me. Any ideas on what to do?

jrickert wrote:
I have a password protected PDF from a colleague which will not open in Mac OSX.
When I try to open the file I get the error message
`The file "file.pdf" could not be opened.
It may be damaged or use a file format that Preview doesn't recognize.'
When I open the file on other operating systems (on other computers) I am prompted for the password and am then able to view the file.
This may one case where the Adobe Reader application could do a better job. You can find it here:
http://get.adobe.com/reader/
You'll have to pick your OS version and architecture (Intel or PPC).

Is there any way to send some one a password protected pdf that only they can access/view with a password?

Is there any way to send some one a password protected pdf that only they can access/view with a password?
Thanks!

Hi wonderingtoday,
Yes, you can! If you have Acrobat, you can assign an "Open Password" to the PDF, so that only people who have that password can open the PDF. If you don't have Acrobat, you can try it for free for 30 days. For more information, see www.adobe.com/products/acrobat.html.
Best,
Sara

I need help viewing password protected PDF files on my tablet

I need help veiwing password protected PDF files on my tablet

Any free apps available especially for this purpose?
not that i know of. but i think _*Documents To Go*_ will be worth the expenditure.
JGG
edited by the Jolly Green Giant (where Green stands for environmentally friendly)

Password protected PDF in iBooks not displaying

I loaded a password protected PDF into my iTunes library and then synced it with iPad (4th gen iOS 6.1.3). I see the PDF in iBooks on the iPad and when I click on it, it prompts for the password. I input the password and PDF "opens" but it's just the blank grey screen showing page 1/1 (it's supposed to be a 79 page document). Any ideas? I took the password off the document and loaded that one into iTunes then my iPad and it displays just fine. I did this same sequence with a different document and with the password it didn't display and without the password it did display.
If there is an issue with iBooks, any way to sideload this into Adobe Reader, or somehow "Open in" Adobe Reader from iBooks?
Thanks
Dan

It looks like this issue may be limited to files that have been set to restrict the user's ability to print or edit the document (even after a password has been entered for viewing). I found that a password-protected PDF could be viewed in iBooks, but after I added the print restriction, I had the same problem you reported.

Password protected .pdf's always corrupted?

My employer emails my payslips as .pdf attachments protected by a PIN. On (my old phone, a Samsung Europa/GT-I5500 running 2.2 and ) my iPhone running iOS5 these files won't open. When downloaded an error message displays saying the file is corrupt or damaged. The same file viewed on a PC or through iPhone mail will open with the PIN and is readable. Is there anyway to get the adobe reader app to open these files? For obvious reasons I'd rather not share the files.

I don't believe that password-protected PDFs are yet supported in Reader mobile.

Password-protected PDF demands password in triplicate

I'm having problems with a password-protected PDF (created in Acrobat Pro 8 ) which opens fine with a single entry of the password when downloaded but when website visitors try to open the form directly in their browser it keeps asking for the password and will only open on the third password attempt (by when most visitors will have given up on it). Could you please tell me what is causing this phenomenon and whether I can fix it? TIA.
Simon

It looks like this issue may be limited to files that have been set to restrict the user's ability to print or edit the document (even after a password has been entered for viewing). I found that a password-protected PDF could be viewed in iBooks, but after I added the print restriction, I had the same problem you reported.

How to display in browser a password protected pdf file I created?

I created a password protected pdf file.
I want to display the file in browser so that viewers can only view it online.
It is better that viewers cannot download it.
But I donot know how to prevent viewers downloading the file.
Since the pdf is password protected, viewers don't have the password even they download it.
But how can I display the password protected pdf file in browser when I know the password?
Or is there a better to just viewers see the pdf file online and prevent them from downloading and printing it?

Any file on the web has to be copied to the local machine in order for the file content to be presented to the viewer. That's how the "www" is built. So, to make use of your web based PDF the file has to be downloaded to the local machine. This might be to the local machine's temporary internet / browser cache or (via a 'save this to my computer') to some other location on the local machine's HDD. Bottom line -- web based files get downloaded this is the case for protected file or a non-protected file.
Be well...
Message was edited by: CtDave

I cannot open password protected PDF document with attachments with Adobe Reader on OS X. Crashes.

I cannot open password protected PDF document having attachments on my OS X (v 10.8.4) with Adobe Reader X nor XI. The reader crashes. The same document using the same password opens fine on the laptop and Windows systems wheni it is fetched from a secure mail server. Why?

Moved to Adobe Reader

Open password protected PDF in website

Hi,
I hope someone can help me. Greatly appreciate it.
My website has PDF documents that's available for registered users to view online (through my site) only.
Currently, I can't find any solutions to prevent users from downloading/"save-as" the PDF doc in their local drives, so I'm thinking of password-protecting these PDFs. This will ensure that they'd not be able to view the PDFs even though they download it and save-as local.
However, how do I open these password-protected PDFs on my site?
When I point/redirect to these PDFs, it will prompt for password.
It'd defeat all protection intent if I were to give the password to the user to enter, right?
Example:
1. Response.Redirect("mySecuredPdf.pdf")
2. The browser will then prompt user for password.
What can I do in the CodeBehind to enable the server to OPEN the pdf, and at the same time, pass the correct password to the viewer to open without prompting?
I cannot remove password, because I want to prevent users from downloading and then opening it later, or redistributing the file.
btw, i'm using ASP.NET.
Please help.

There's a similar thread in the Acrobat Windows section, and the answer is the same - only a DRM system with a client UI (such as Adobe Digital Editions) can restrict the *use* of a file. You cannot prevent the client downloading and saving it, as otherwise they can't see it on their screen. The page you're reading now is not on a computer at Adobe - it's on yours.
> What can I do in the CodeBehind to enable the server to OPEN the pdf, and at the same time, pass the correct password to the viewer to open without prompting?
I think you're getting the flow a little backwards - the PDF is 'opened' by the client, using their copy of Adobe Reader (or whatever). The webserver has nothing to do with the process other than blindly sending the file's 1s and 0s down a wire, so can't do anything to directly control the client's desktop applications.

REQUEST: Support for password-protected PDF files and SD-card installation

I would like to request for the features in the topic.
The current version can't open password-protected files hence I still need to download them on a PC before viewing them.
SD-card install is necessary for some devices running on Froyo as they don't have a lot of internal memory.
Thanks in advance.

Hi AndrewSV,
I am sorry to hear that you are having problems opening password-protected PDF files, and that the users are being prompted for a password, which shouldn't be required for Viewing and Printing the file.
I have opened up a [https://bugzilla.mozilla.org/show_bug.cgi?id=900822 bug for this issue], and our engineers and volunteers will be able to investigate this issue.
Yes, please attach the write-protected PDF as an example, so that they can see what's happening.
Thank you for your help! =)
- Ralph

Can't open password protected PDF files.

As per the thread title, I can't seem to open password protected PDF files via the Mail app.
I've read that you can open them if they're synced and opened via iBook, however, this is not an option for me.
I get sent several password protected PDF for work per week and would like to be able to read them directly from the Mail app just like a regular PDF file.
Does Apple know of this issue and will they implement a fix in the near future?

Get this:
http://itunes.apple.com/us/app/pdf-expert-professional-pdf/id323133888?mt=8

Opening Password protected PDF's

I am using the AcrobatPDFOCX control in a Visual Basic 2005 program to open and view PDF documents. I have several password protected PDF files that I wish to open using this control. Here is the command that I use to open a PDF File
AxAcroPDF1.LoadFile(Application.StartupPath + "\" + FileName + ".PDF")
When this command executes for a Password Protected PDF I am prompted to provide the password. Is there a way to pass the password programmatically from VB to the password protected PDF file thus allowing it to open.

Thanks for your prompt reply. I tried SendKeys.wait("Password") and SendKeys.sendwait("Password"). Neither one appeared to work. Prompt for password showed but the string "Password" was not read or sent or went to bit heaven. I tried using WinExist("Password") but VB is saying this function has not been declared. Can you help with the declaration I need to activate this function?

Reading password protected pdf email attachments

When I open a password protected pdf file that was attached to an email received on my iPhone, it appears to open (accurate page count displayed top left corner) but the page is blank and I never see a prompt that asks for the password.

I'm having the same problem, I've tried to open password protected pdf files on my iPhone, but the password screen doesn't appear. I've tried 2 different pdf reader apps from the app store. I was going to buy an iPad for reading my ebooks from college but I won't until I can get this figured out. The school says Adobe and Apple don't play well together and that is the problem. Hope someone has a work around for this.

Password Protected PDF files

When a password protected attachement is sent to my iPhone, there is no icon attached, only the code in the email. However, it's normal when I view the email with my PC (Fire Fox or IE). The same thing happens on the iPhone 3, 4 and iPad 3. Without the PDF icon, I cannot save the file to be opened with any other application such as iBooks or PDF readers. Any ideas?

That's indeed a problem with Quickoffice Adobe reader2.5 which doesn't support password protected pdf. You can raise a ticket in the quickoffice support page requesting that feature. http://support.quickoffice.com/index.php?_m=tickets&_a=submit
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Password-protected PDFs making mail blank view of messages?

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