Password Recovery error

Hello
I am trying to recover a password for a user which exists on my site , www.yourskinclinic.com.au. The site is hosted on the webmarketing plan.
I have had to use the old interface to manage users. I have sent a password recovery email to that user's email address. When I click on the link in that user's password recovery email, I am directed to a web page with that user's email address and 2 text boxes.
The 2 text boxes are " new password " and " Re-enter new password"
After entering a new password I get the following error message:-
"ERROR: This user is not registered for the selected site [ERROR 4]."
However the user is registered for that site.
There was also a message in one the attempts to reset that mentioned a 7 day minimum gap in resetting the password.
Should I delete that user and set the user up again, or are there any other suggestions?

Hey there.
Sounds like a known bug I have passé on to the team for example.
An error can occur here because you ver likely got two or more customers with the same username and thus this falls over. Gets confused.
If your not using emails as usernames you should look to do so. Change this users username to their email and then try. Working?

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Compaq Mini 731ET Bilgisayar bios password recovery.

Compaq Mini 731ET Bilgisayar
win xp profesional
bios password recovery error code : CNU917049D
Please help....
THANK YOU....
This question was solved.
View Solution.

Neamsy try.
e9lo3o74ha
3rd letter lowercase L.
4th letter lowercase O.
6th letter lowercase O.
Use that code to go into the BIOS.
Disable all passwords that are enabled.
If asked for the CURRENT password use that code.
If asked for NEW password just hit enter.
If asked to VERIFY password just hit enter.
Save and exit.
REO
I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.
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Hp password recovery in windows 8

I just wanted to tell you of a recent experience I had when contacting HP support
I called them yesterday with what I considered to be a simple question I found out that this question in their eyes was not that simple
the question was how do I set Up a password recovery flash drive in Windows 8.
the the person from HP said that he would need to check and would I please give him a minute to do so, when he came back he said that hp computers did not have this option.
I said to him how could this be as windows 8 says you can do this I also said that in windows vista and windows 7 you could do this and Why Would windows 8 Be any different he said he didn't know But this was not an option available hp in windows 8 he also stated
if I were to forget my password would be to install my operating system again. I said to him that it seemed unreasonable that I would have to reinstall my os just to recover my password and the must be a simpler option than that. he said no that would be my only option if I were to ever forget my password. I then said to him I did not believe the information he was giving me was accurate and was he 100% sure of the information he was giving me, he said yes and that he would send me an e-mail giving me step by step instructions. I said okay bye, I did not believe what he was telling me so I went online and found out in about 2 minutes all we needed to do was set this up via the settings screen and user account where it give you the option to make a password recovery usb flash drive I understand that they cannot possibly know everything but I feel if they don't know they should be willing to tell you that they don't know and passed you on to someone who does rather Than making you spend hours reinstalling an operating system that you don't need to. it also seems to me outsourcing technical support to third world countries like in this case india where they may not have a full grasp of some of the finer subtletys of the english language and company like hp dell toshiba and many others need to return technical support to the countrys in which the computers are sold and 1 other thing why is it that we no longer get a set of recovery cds with new computer and have to make a set ourselves when so often in the process of making them some write error happens and you only find out that is there is a problem with them when you come to use them I know companies need to make a profit on the sale of the computers but surely there is enough profit margin for them still to supplie you with the recovery media you need

Hi,
I afraid the pritner is not supported on Windows 8:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03457812&tmp_task=prodinfoCategory&cc=us&dlc=en...
You will not be able to use any other alternative driver with the printer as there are no drivers to allow the PC to communicate with the printer through a USB connection..
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

LMS 4.2.1 password recovery system administrator ADE-OS

Hi,
How is-it possible to do a recovery password for sysadmin on ADE-OS ?
We're using LMS 4.2.1 and my customer doesn't remember the username and password created during installation.
We have the admin user for the https connection.
Thanks,
Jeff

keep in mind that there is CSCtx08080
see the Release Notes of LMS 4.2.1 :
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2.1/readme/lms_421_readme.html#wp1205822
but it is resolved in LMS 4.2.2
=====================================
CSCtx08080 Bug Details
"Password recovery" option not working in Virtual appliance
Symptom:
"Password Recovery" option is not working in Virtual Appliance.
Conditions:
"Password Recovery" option is not working as expected.
When the ISO image is mounted and the option "Recover administrator password" is chosen for
password recovery, an error message"Failed to mount drive partition" appears instead of the password recovery window.
Status Status
Fixed
(Verified)
Severity Severity
4 - minor
Last Modified Last Modified
In Last 2 weeks
Product Product
CiscoWorks LMS Portal
Technology Technology
1st Found-In 1st Found-in
4.2
Fixed-In Fixed-in
4.2(2)
Workaround:
None.

6509 - 720 Supervisor Module Failure after Password Recovery

Hi,
I attempted to perform a password recovery on a 6509 with dual WS-SUP720-3B modules running 12.2(33)SXI2A.
After changing the configuration register to 0x2142 and booting, I am getting a major error on the supervisor modules. I've changed the configuration register back to 0x2102 and am still getting the same error on both supervisor modules. I've also tried it with one module removed and one module installed.
I have about 30 seconds in where I can run commands before I get booted to rommon.
Any thoughts?
See below for the console output:
System Bootstrap, Version 8.5(3)
Copyright (c) 1994-2008 by cisco Systems, Inc.
Cat6k-Sup720/SP processor with 524288 Kbytes of main memory
Autoboot executing command: "boot bootdisk:"
Initializing ATA monitor library...
string is bootdisk:s72033-ipservicesk9-mz.122-33.SXI2a.bin
Loading image, please wait ...
Initializing ATA monitor library...
Self extracting the image... [OK]
Self decompressing the image : ################################################################################################################################################################################################### [OK]
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, s72033_sp Software (s72033_sp-IPSERVICESK9-M), Version 12.2(33)SXI2a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Sep-09 01:25 by prod_rel_team
Image text-base: 0x40101328, data-base: 0x4224F120
*Apr 19 05:03:02.747: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.
*Apr 19 05:03:01.515: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor for this switch
Firmware compiled 19-May-09 12:08 by apyu Build [25600]
*Apr 19 05:03:02.747: %OIR-SP-6-CONSOLE: Changing console ownership to route processor
System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2006 by cisco Systems, Inc.
Cat6k-Sup720/RP platform with 524288 Kbytes of main memory
Download Start
Download Completed! Booting the image.
Self decompressing the image : ############################################################################################################################################################################################################################################################################################################################ [OK]
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(33)SXI2a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Sep-09 01:00 by prod_rel_team
Image text-base: 0x40101328, data-base: 0x43A51E70
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
cisco WS-C6509-E (R7000) processor (revision 1.5) with 458720K/65536K bytes of memory.
Processor board ID SMC133600GT
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
1 Virtual Ethernet interface
194 Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.
65536K bytes of Flash internal SIMM (Sector size 512K).
--- System Configuration Dialog ---
Would you like to enter the initial configuration dialog? [yes/no]: no
Press RETURN to get started!
*Apr 19 04:55:51.335: RP: Currently running ROMMON from S (Gold) region
*Apr 19 04:55:52.107: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology
*Apr 19 04:56:00.531: %SYS-5-RESTART: System restarted --
Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(33)SXI2a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c)
Router> 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Sep-09 01:00 by prod_rel_team
*Apr 19 05:03:03.111: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
*Apr 19 04:55:46.739: %SPANTREE-SP-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology
*Apr 19 04:55:46.747: SP: SP: Currently running ROMMON from S (Gold) region
*Apr 19 04:55:47.483: %SCHED-SP-7-WAen
Router#TCH: Attempt to set uninitialized watched boolean (address 0). -Process= "<interrupt level>", ipl= 1, pid= 3
-Traceback= 408E0820 40D74FEC 40D4B31C 40D4A1A8 40D46448 40F604B8 4173CCDC
*Apr 19 04:55:59.607: %SYS-SP-5-RESTART: System restarted --
Cisco IOS Software, s72033_sp Software (s72033_sp-IPSERVICESK9-M), Version 12.2(33)SXI2a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Sep-09 01:25 by prod_rel_team
Router#
Router#Apr 19 04:56:00.591: %OIR-SP-6-INSPS: Power supply inserted in slot 1
*Apr 19 04:56:00.695: %C6KPWR-SP-4-PSOK: power supply 1 turned on.
*Apr 19 04:56:00.943: %OIR-SP-6-INSPS: Power supply inserted in slot 2
Router#
Router#
Router#
*Apr 19 04:56:08.099: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 5.
*Apr 19 04:56:08.195: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.
Router#
Router#
Router#
*Apr 19 04:56:09.567: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...
Router#
Router#
Router#
Router#show diagnostic result
% Incomplete command.
Router#show diagnostic result ?
module Module Keyword
Router#show diagnostic result ,modu modjle ule 5
Current bootup diagnostic level: minimal
Module 5: Supervisor Engine 720 (Active) SerialNo : SAL1338YTZ0
Overall Diagnostic Result for Module 5 : UNTESTED
Diagnostic level at card bootup: minimal
Test results: (. = Pass, F = Fail, U = Untested)
1) TestScratchRegister -------------> U
2) TestSPRPInbandPing --------------> U
3) TestTransceiverIntegrity:
Port 1 2
U U
4) TestActiveToStandbyLoopback:
Port 1 2
--More-- U U
5) TestLoopback:
Port 1 2
6) TestNewIndexLearn ---------------> .
7) TestDontConditionalLearn --------> .
8) TestBadBpduTrap -----------------> .
9) TestMatchCapture ----------------> .
10) TestProtocolMatchChannel --------> .
11) TestFibDevices ------------------> F
12) TestIPv4FibShortcut -------------> F
13) TestL3Capture2 ------------------> F
14) TestIPv6FibShortcut -------------> F
15) TestMPLSFibShortcut -------------> F
16) TestNATFibShortcut --------------> F
17) TestAclPermit -------------------> F
18) TestAclDeny ---------------------> U
--More-- 19) TestQoSTcam ---------------------> U
20) TestL3VlanMet -------------------> U
21) TestIngressSpan -----------------> U
22) TestEgressSpan ------------------> U
23) TestNetflowInlineRewrite:
Port 1 2
U U
24) TestFabricSnakeForward ----------> U
25) TestFabricSnakeBackward ---------> U
26) TestTrafficStress ---------------> U
27) TestFibTcamSSRAM ----------------> U
28) TestAsicMemory ------------------> U
29) TestAclQosTcam ------------------> U
30) TestNetflowTcam -----------------> U
31) ScheduleSwitchover --------------> U
32) TestFirmwareDiagStatus ----------> U
33) TestAsicSync --------------------> U
34) TestUnusedPortLoopback:
--More--
Router#[Ashow diagnostic result module 5
Current bootup diagnostic level: minimal
Module 5: Supervisor Engine 720 (Active) SerialNo : SAL1338YTZ0
Overall Diagnostic Result for Module 5 : UNTESTED
Diagnostic level at card bootup: minimal
Test results: (. = Pass, F = Fail, U = Untested)
1) TestScratchRegister -------------> U
2) TestSPRPInbandPing --------------> U
3) TestTransceiverIntegrity:
Port 1 2
U U
4) TestActiveToStandbyLoopback:
Port 1 2
--More--
Router#
*Apr 19 04:56:29.637: %DIAG-SP-3-MAJOR: M
%Software-forced reload
04:56:30 UTC Sun Apr 19 2015: Breakpoint exception, CPU signal 23, PC = 0x42735338
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
-Traceback= 42735338 42732E8C 423A6220 423A624C 421C1388 4223F614 4223F670 40962164 40963034 40962F54 40963D28 423259D0 42319604 42319820 42727FEC
$0 : 00000000, AT : 43FE0000, v0 : 45870000, v1 : 00000200
a0 : 46DC99C0, a1 : 44E05758, a2 : 00000000, a3 : 00000040
t0 : 00000010, t1 : 3400F101, t2 : 3400F100, t3 : FFFF00FF
t4 : 42728608, t5 : 00002F04, t6 : 80000000, t7 : 00000000
s0 : 00000000, s1 : 43EE0000, s2 : 50449158, s3 : 0000001F
s4 : 50449158, s5 : 470B3AB4, s6 : 00000000, s7 : 08A5DFC8
t8 : 08028FEC, t9 : 00000000, k0 : 00000000, k1 : 00000000
gp : 43FDDE8C, sp : 5000DBB0, s8 : 00000000, ra : 42732E8C
EPC : 42735338, ErrorEPC : 870FDDF0, SREG : 3400F103
MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000
DATA_START : 0x43A51E70
Cause 00000824 (Code 0x9): Breakpoint exception
Writing crashinfo to bootflash:crashinfo_20150419-045630
=== Flushing messages (04:56:30 UTC Sun Apr 19 2015) ===
Buffered messages:
*Apr 19 04:55:51.335: RP: Currently running ROMMON from S (Gold) region
*Apr 19 04:55:52.107: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology
*Apr 19 04:56:00.531: %SYS-5-RESTART: System restarted --
Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(33)SXI2a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Sep-09 01:00 by prod_rel_team
*Apr 19 05:03:03.111: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
*Apr 19 04:55:46.739: %SPANTREE-SP-5-EXTENDED_SYSID: Extended SysId enabled for type vlan. The Bridge IDs of all active STP instances have been updated, which might change the spanning tree topology
*Apr 19 04:55:46.747: SP: SP: Currently running ROMMON from S (Gold) region
*Apr 19 04:55:47.483: %SCHED-SP-7-WATCH: Attempt to set uninitialized watched boolean (address 0). -Process= "<interrupt level>", ipl= 1, pid= 3
-Traceback= 408E0820 40D74FEC 40D4B31C 40D4A1A8 40D46448 40F604B8 4173CCDC
*Apr 19 04:55:59.607: %SYS-SP-5-RESTART: System restarted --
Cisco IOS Software, s72033_sp Software (s72033_sp-IPSERVICESK9-M), Version 12.2(33)SXI2a, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Sep-09 01:25 by prod_rel_team
*Apr 19 04:56:00.591: %OIR-SP-6-INSPS: Power supply inserted in slot 1
*Apr 19 04:56:00.695: %C6KPWR-SP-4-PSOK: power supply 1 turned on.
*Apr 19 04:56:00.943: %OIR-SP-6-INSPS: Power supply inserted in slot 2
*Apr 19 04:56:08.099: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 5.
*Apr 19 04:56:08.195: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.
*Apr 19 04:56:09.567: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...
*Apr 19 04:56:29.637: %DIAG-SP-3-MAJOR: Module 5: Online Diagnostics detected a Major Error. Please use 'show diagnostic result <target>' to see test results.
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestFibDevices failed
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestIPv4FibShortcut failed
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestL3Capture2 failed
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestIPv6FibShortcut failed
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestMPLSFibShortcut failed
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestNATFibShortcut failed
Queued messages:
*Apr 19 04:56:33.583: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.
IPv6FibShortcut failed
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestMPLSFibShortcut failed
*Apr 19 04:56:29.641: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 5: TestNATFibShortcut failed
*Apr 19 04:56:29.971: %HA_EM-6-LOG: Mandatory.go_bootup.tcl: GOLD EEM TCL policy for boot up diagnostic
*Apr 19 04:56:30.575: %CPU_MONITOR-3-PEER_EXCEPTION: CPU_MONITOR peer has failed due to exception , reset by [5/0]
*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x45876f54
PC = 0x42728664, SP = 0x43ed9cd8, RA = 0x413ad2f4
Cause Reg = 0x00003820, Status Reg = 0x34008002
rommon 1 >

What kind of line card was being inserted in slot 6? Have you tried other slots? The crash file in the RP says it was reset by SP, so the important crashinfo file would be in the sup-bootflash: Try an see if you find any "dir sup-bootflash:"
Aug 5 17:46:11: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP
%Software-forced reload
To answer your question:
A Is there any different procedure to install line modules in supervisor slots?
>>No there are no special configuration you need to do when inserting a line card in slots that normally would be for supervisor.
B Switch is having previously removed linecard (i.e, fastethernet module)in running configuration. Will it create any system crash?
>>No, it will not cause the switch to crash, when you see the configuration of a line card even after it was removed is quite normal, it's cold module provisionsing, you would not want to keep putting in a configuration for any line card after just resetaing them do you?

4240 and password recovery

Hi,
I tried upgrading my 4240 sensor via CSm to IPS-CS-MGR-K9-7.0-5a-E4. The upgrade failed and the device was unreachable!!
I consoled into the device and rebooted. The login prompt appears, but the admin username and password combo does not work. I went through the password recovery procedure, but now get the following:
login: cisco
Password:
You are required to change your password immediately (password aged)
Changing password for cisco
(current) password:
Authentication token manipulation error
Does anyone have any ideas about this error message, or how I can fully recover to previous state? The service account works and gets me into bash, but I am not sure why CLI access is failing.
Many thanks
Liam

Liam,
From this doc:
http://www.cisco.com/en/US/products/hw/vpndevc/ps4077/products_qanda_item09186a008025c533.shtml
. What does the "Authentication token manipulation error". error message mean?
A. In order to solve this issue, use default password (cisco) two times and then change the password from the config mode. The IDS requires the default password to be entered twice.
For example:
login:cisco
Password:cisco
Enter current password:cisco
Enter new password: ***
Re-enter new password: ***
Give it a try and see if it works.
I hope this helps.
Raga

HT201262 cannot go to cmd+V or S, I cannot change my password. -error message ===boot file path system library coreservices boot.efi.... Please help.

cannot go to cmd+V or S, I cannot change my password. -error message ===boot file path system library coreservices boot.efi.... Please help.

Got it thanks macjack . Command + S on restart.
In this case Nad69-Breizh did you try restarting with the option key down and re-selecting the boot drive.
If no Recovery option, try command option R for internet recovery. Takes some time to load up.

Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

THE ISSUES ARE:
1. FORGOT PASSWORD
2. FORGOT PASSWORD RECOVERY INFO
3. EXCEEDED ATTEMPTS TO LOGIN
I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM.
What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account.
Why haven't I been able to find a solution to fix the problem?
BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID.
KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
CHECKED THIS OUT...
Workaround
If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.
Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
THEN CHECKED KB24157......
Overview
BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
Local Authentication Lockout
On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
Authenticating with their BlackBerry ID on the sign in screen
Authenticating with their BlackBerry ID on the verify password screen
Authenticating with their BlackBerry ID on the BBID edit screens
Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred. On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
Account Server Lockout
Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
The scenarios that increment the Account Server lockout counter are as follows:
Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
See KB26361 for information to reset a BlackBerry ID password
Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
Forgot Password Lockout
If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
BlackBerry website (blackberry.com/blackberryid)
BlackBerry PlayBook
BlackBerry smartphone
Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
Overview
To change the BlackBerry ID password, complete the steps below for the specific device:
From the BlackBerry 10 smartphone:
Swipe down from the top bezel on the home screen and select Settings.
Scroll down and select BlackBerry ID.
Select Change Password.
Enter the current password in the Current BlackBerry ID Password field.
Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
Select Submit to complete the password change.
To confirm the change You have changed your password will be displayed.
Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
From a computer:
Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
Click Log in.
Enter the BlackBerry ID Username (email address) and password, then click Sign In.
Click Account Details.
Next to Password, click Edit.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
Click Done to exit from the BlackBerry ID account information screens.
From the BlackBerry smartphone running BlackBerry 6:
Navigate to Options > Third Party Applications > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry smartphone running BlackBerry 7:
Navigate to Options > Device > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry Playbook tablet:
Navigate to the Options icon.
Select BlackBerry ID.
Click on the Edit button next to Change Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
A confirmation message will display You have changed your password.
Click OK.
If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.
To generate a password reset email, complete the following:
Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION....
Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution.
THANK YOU.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I'm having trouble getting this to work. I was under the impression by mounting the ISO (connect at power on) i could perform the password recovery like it states for the hardware appliance. However, if i mount the 1.2.0.899 iso image (connect at power) I don't seen to get any options in my vm console? At most, I have a <enter> at the very beginning that will take me to Grub or ADE boot menu... but I don't see anything about options to change the password?

Make sure you are following the steps in the following link:
http://www.cisco.com/c/en/us/td/docs/security/ise/1-2/installation_guide/ise_ig/ise_postins.html#38674
Also, make sure that the VM Guest is set to boot from DVD/CD first before trying the HDD.
Thank you for rating helpful posts!

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Click here and use Apple's iForgot service, or contact their Account Security team, or if you're the device's original owner, take it and its purchase receipt to a physical Apple Store.
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Hello P25ab07,
What is your product number? Did you attempt to perform a recovery in the past?
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The part number is 15454-EPC=
In the past, you couldn't order this item but had to call Cisco TAC and request one.
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