Password required for Apple ID....but email address changed since created. Password forgotten.

MY mum was just browsing the web when a message popped up saying....sing in to iCloud. enter the Apple ID password for (her email address). The problem is that she has changed her email address since creating her iCloud account.  She can't remember the password anyway, but when it prompts her to change password if she can't remember it, it doesn't work because it obviously sends the link to that listed, but now old, email address.  This message won't clear, so she can't do anything on her iPad. If she tries to cancel the message, it just pops up again.
any ideas gratefully welcome!

Does she have any way at all of accessing the old email account?
Regards,
Steve

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