Password reset - Intel

I have a brand new MacBook Pro which LAUSD has paid for, and so they have a company install software on it such as Microsoft Office. Problem is -- I am only able to login as a limited user, not as an administrator. I can't even add things to the dock! I am the only user of the computer. The district has the original DVDs and so I am basically locked out and extremely limited with this brand new computer. Where can I get a Tiger DVD for INTEL so I can reset the admin password?

Steve,
There is one method, absent the OS X install disk, to allow you to create an administrator account on your Macbook Pro. Before I give instructions, though, I need to know that you are authorized to do this. Please tell us a little more about who you are, what you do, and why you have this MBP from the school district.
Scott

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User Account Password Resetting

Hi All,
I have an issue on one site running 10.4.9 server on an Intel XServe where one individual user account continually has the password reset, meaning that she cannot logon.
Previously on this server I had the issue with the Password Service crashing everytime a user was created which seems to have been fixed with the update of 10.4.9, however this user still continues to be a problem
There seems to be no reason for the account resetting, the server has not been rebooted for it to happen, nothing in the system log shows anything abnormal.
A few weeks back I tried deleting the user account and re-creating her which worked for a few days and then it happened again.
Following the 10.4.9 install I have deleted her account and created her again with a brand new SID and that worked a treat for a week, and then yesterday it happened again.
We are now having to manually reset her password every few days so that she can logon to the system. She is the only user affected and I have disabled the complexity requirements for passwords in the Open Directory Service.
If anyone has any thoughts/ideas on what could be causing this then please let me know.
Cheers,
PJR

I know we've got an answer, but I wanted to throw in another permutation I came across. This applies to people running OS X Server in the "magic triangle" configuration, where authentication is handled by something other than OS X Server (eDirectory, in my case.)
I'd try to log in to an account and the login window would shake at me. Go in to workgroup manager, reset the password, try again and it works. However the next time I try to log in I'll get the same error.
This puzzled me for a minute, but it was the regularity of the behavior that tipped me off. The problem is simply that the user's password has expired, and the message doesn't make it through to the Macs. Maybe it does with Active Directory (anyone?) and maybe there's an LDAP binding to make it work with eDirectory (anyone again?) Likewise, maybe there's a binding that will let eDirectory know that WGM changed the password. In any case, that was the problem and the solution was simply to change my password using the Novell client on a Windows box.
There, maybe that'll help someone out in a very specific situation...

After password reset, can't login to Powerbook G4

My old Powerbook G4 was out of commission for a while because the memory was corrupt. So I bought new memory and installed it into the Powerbook G4.
It finally turned on, but I forgot the password. I wasn't able to find the original install disc so I used the install disc that came with my newer MacBook Pro with OS X 10.5 on it.
The G4 currently has OS X 10.4.10 installed. The 10.5 install disc wasn't able to install OS X 10.5 onto the G4, I'm guessing because its for intel macs only.
So, since all I wanted to do was change the password I was ok with that and went into Utilities/Password Reset. The hardrive didn't even show up! So I restarted the computer, but I accidentally selected the startup disc to be the 10.5 install disc.
No matter it went right back into the installer disc menus, etc. I went into Utilities/Disk Repair and the hardrive showed up. I then did a verify and repair disc which completed successfully. I then went into Password reset and the hard drive showed up this time. I selected it and my user account was there and I reset the password. I then restarted the computer, but again had forgot to tell the computer that the startup disc was the internal hard drive and NOT the 10.5 install disc. I went back to the menus and Utilities/Start Up Disc and changed it back and restarted the computer.
When the computer restarted a finder and ? icon briefly appeared and then went into the normal login window but with a blue screen behind the login dialog box and my user account name was no longer there/selectable. I entered my user account name and the NEW password and it shook. I restarted it two more times and the same thing happened. After those first three times, the finder and ? have never appeared again, however I still cannot login.
I went back to the install disc and tried a verify and repair disc permissions but got an Error: No valid packages (-9997) message. So, I'm lost now, and I figure I need to find the original install disc with OS X 10.4 on it in order to do a reinstallation of the OS. I just hope nothing on my hard drive gets erased.

Hello,
You are correct the Mac OS X 10.5 MacBook disk will be little help to you. I'm surprised it booted to allow you into disk utilities. Your also correct that you would require the disk that came with the PowerBook.
If you try holding down the option key, does that allow you to select your hard drive to boot from?
I do think that you would need to reinstall the OS (Mac OS X 10.4) either using a retail copy of the disk or some replacement system disks. I doubt there is too much wrong with the hard drive itself.

Password resetting by itself...

My Dad recently bought a 17 inch iMac (intel) and account passwords randomly frequently (4 times in the last 2 months) reset. He is unable to log in to his account, or do anything that requires administrative access.
After it first happened (I reset the password with the Tiger disc) then I enabled remote login and set up ssh authentication keys to log in automatically (with no password). This allowed me to reset his password when it mysteriously resets by itself.
What is causing these random password resets? How can I fix his system so passwords cannot be mysteriously reset? Has anyone ever heard of this happening. Any insight into this problem would be much appreciated.
Thanks.
Mike.
iMac 17" (intel) Mac OS X (10.4.7)

Ed,
This information is stored in the Netinfo Database. There are many instances when I have recommended someone delete and restore their Netinfo Database, but usually because the cannot lo in, and they cannot reset their password successfully. With the NIDB, it's usually all or nothing; it is either working, or it's not.
If yours is a problem with the NIDB, it will be the first that I have seen that is "intermittent" like this. Something like this would lead me to believe that some data (in this case a password) is being written to a specific location on the HD that is losing data. There is a name for this: Disk Error.
So, I'm going to first recommend tat you boot to your OS X install disk, choose a language, then open Disk Utility from the "Utilities" menu. Select the startup disk, and click on "Repair Disk" in the First Aid pane.
Let's see what, if anything, this reports. If Disk Utility gives your HD a clean bill of health, yet the problem persists, I can have you replace your NIDB. This process is pretty easy, as long as you can follow clear instructions, but I see no benefit to doing it unless and until we are certain your HD is OK.
Scott

How can i change email address for security questions and password resets

I've noticed that my password reset requests are going to an old email acount. In fact, i am not sure where they are going.
the real issue is that i don't see a way to change it when i am logged in (it took me many tries to actually log back in) to my apple id account.
I've changed alternate email accounts, but again i don't see a way to change my destination email account for security section of the account.
Also i would rather reset these via text (ATT has this option for my cell phone account reset and i love it). I don't see an option like that from Apple at all.
Any suggestions and help will be much appreciated. Don't want to struggle with password resets every time i need to get in.

If you're able to supply two of your security answers, click here and follow the instructions to change your rescue email address.
If not, you need to contact Apple.
(125051)

Can't download apps after password reset

Why won't my phone download any new apps after doing a password reset? If I enter the wrong password I get an error message. If I enter the correct password, nothing happens.

HI,
*"Or when I try to download a program I get this dark gray screen with a black column in the middle filled with gibberish."*
If it looks like this... it's a kernel panic.
Go here for help to Resolve Kernel Panics
Try downloading and installing the 10.6.2 combo update available here.
http://support.apple.com/kb/DL959
One of the fixes: -- an issue that prevented opening files downloaded from the Internet
After the installation, repair disk permissions.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
And try Safari maintenance...
From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...
From the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.
Safari add-ons can cause performance issues or other situations
Also, if you are running Safari in 64 bit mode, try running in 32-bit mode instead. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Quit Safari then relaunch.
While you have the Get Info window open for Safari, make sure it's not running in Rosetta.
Carolyn

Lost password and password reset utility doesn't work.

Kind of embarassing, but a couple of days ago I decided that it would be a good idea to change my password at three in the morning. Gah!
I tried using the password reset utility, but it would simply crash upon selecting my drive. I ran it from the terminal and it says that it's getting a bus error. I tried using passwd from single user mode, but it seems as though Apple has decided that that is a bad thing. Same goes for trying to run it from the terminal on the install disc.
What do I do now? Getting my files back won't be a problem, but I won't have the equipment to do that until I go home, and there are still a couple of weeks left in the semester. Being stuck using my guest account really *****!
G5 Mac OS X (10.4.6)

This will give you root access to your computer:
1) Reboot into single usermode (Hold "Cmd" + "S")
2) At the Console # type:
fsck -fy
- This should come up OK after a minute, if not run it again
3) At the Console # type:
mount -uw /
4)At the Console # type:
nicl -raw /var/db/netinfo/local.nidb -createprop /users/root authentication_authority ";basic;"
- The above should be all on 1 line (this might format it to wrap a line)
5) At the Console # type:
nicl -raw /var/db/netinfo/local.nidb -createprop /users/root passwd
- This will reset the root password
6) At the Console # type:
reboot
7) You can now login with the username root

Apple ID not found. I know it exists because last password reset was on 3/2012. Did Apple delete my Apple ID?

So first I was having trouble resetting my Apple ID password. Now I think it may have been deleted. e
I automatically got signed out of Game Center and Find My Friends for which I use a different Apple ID account for. I think this happened after I upgraded to iOS 6 but not sure. I've tried to reset the password on http://appeid.apple.com using the two options.
Option 1) I don't get the email verification in my inbox (looked everywhere, even spam folder. I even added the [email protected] address to my contacts to make sure it wasn't being sent to a spam box, etc.).
Option 2) I enter my birthday but I get a message that it doesn't match with the records.
So then I went through the steps to find my Apple ID if it existed and what do you know, it says "No Apple ID found".
Could my Apple ID have been deleted? I thought Apple ID's "could not be deleted"? I know this Apple ID does exist (or did?) because my last password reset was in March 2012. I still have the old emails to prove it. I'll be so annoyed if it got deleted and all my Game Center stats are erased. (I got 11,600,000 in Temple Run!)
Other information:
I do have another Apple ID account which I use as my main account for purchases. For the rescue email and an alternate email address for this account, I use the email which is also the username of the other Apple ID account I am questioning about. I'm not sure if this has anything to do with it but just thought I'd put it out there in case it is.
Has this happened to anyone else? 2
I swear, this whole Apple ID nonsense started for me when trying to set up Facetime across devices on my macbook and ipad and had to make new apple ids. So confusing. Anyway, thanks in advance for any insight into this dilemma.

I'm having the same problem, what did you do?

I cannot get my password reset to start using iphone. Tried website and asked to send to my email address /also my user id and nothing coming. i called 800-275-2273 and guy said apple having issues no est time of fix?

I cannot get my password reset on apple itunes to start using my iphone. Tried website to reset password and asked to send email/same as user. Never getting email. Tried with my birthdate but that is not accepting. Called apple 8002752273 and guy told me Apple has had problems with this for weeks. Nothing he could do for me - i could answer all his security questions but birthdate. He said send a letter to itunes help , he could not provide. Could be weeks before anyone gets back to me? I checked itunes an of course there was not itunes email help available. Anyone have email for customer relations or phone# or know how to fix this?

"Could be weeks before anyone gets back to me?"
Where did you get that nonsense? Your involved question sounds like a hoax. Regardless, the phone number for Apple Customer Relations is: 800-767-2775.

HT201303 Random Apple id password resets - how to stop this?

A couple of months ago I started getting emails from Apple titled "How to reset your Apple Id password" and then more worryingly "Your Apple Id password has been reset". This happened several times over the next few days and I know this was not done by accident from me or my family because it was happening during the night UK time. I reported to Apple support and they were no help, in fact they deactivated my account until I told them to reactivate it again!
To me it seems like someone (or some system) is triggering the password reset online when trying to access my account.
After reporting it to Apple it stopped for a couple of months - now it started again! Several random resets during the night and day when I know no-one could be doing this from one of my devices.
Has this happened to anyone else? Any good ideas how to stop it? Any way to disable email authentication on the password reset and restrict to only the personal data questions?

Hi marky_mark_uk,
Two-step verification might be a good idea for you if you're seeing a lot of password reset issues you did not initiate:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
Cheers!
- Ari

Can I use my existing E-mail address to retrieve my password reset through security questions

Can I use my existing E-mail address to retrieve my password reset through security questions instead of through E-mail. When I try retrieving my new Apple password through reset through security questions? On the Apple id, it will not allow me to do so becasue I forgot my security answers to the question. I'm naming one or two of the wrong vechiles which is what the questions ask me for for security questions.
For icloud do you reccommend that I keep that same E-mail address or create a new one for my iCloud mail aside from my G-mail address name?
I asked support community for the very first time to reset my security questions and it wanted me to create a new user name for iCloud when I already have *****l for my original Apple id.
<Email Edited By Host>

TheresaEW,
I’d recommend contacting Apple directly to resolve your security question issue.

HT4798 Does password reset with multiple Apple IDs work for you?

I'm using 10.7.4. We have more than one valid Apple ID. Each when attached to one user profile can make use of the password reset feature using the Apple ID. If more than one Apple ID is assigned to a profile it no longer allows either to reset the profile. Is there something that I'm missing?

Hmm if you've changed your password and go to the icloud preferences, it normally prompts you to input the password. This didn't happen? I would sign out of icloud and sign back in. It'll warn you for some items they'll be removed from your computer, and that's fine. They'll be stored in icloud and return when you sign back in. If you want to make sure they're in icloud before signing out, go to icloud.com and sign in. Poke around there to verify the data is there.

Apple is sending a password reset to an email address that does not exist. How do I update the email? Can't find it in my account.

Why is Apple sending an email to an address I can't find in my account??

Agro1 wrote:
Why is Apple sending an email to an address I can't find in my account??
Apple will not send you password reset requests in an email. It is likely a phishing email trying to get your personal or security information. Ignore the request and send the email to trash. Do not provide any personal or security information in response to the email. Do not click on any links in the email.

I need to delete an old icloud account on my i phone but can't remember the password and have changed my e-mail as it was cloned so can't use the password reset. Any ideas?

Can anyone help me. I need to delete an old iCloud account on my i phone 4S so that I can use my new one. My old e-mail was cloned by my ex husband so I had to delete the account . I do not know what the password was and I can't use password reset as the old account does not exist and I have no chance to resurect it. any ideas?

Hi Gail it is a separate apple id used on my old iphone. I now have a new appleid and password which is functioning though the new phone is bringing up my old apple ID
Ta,
BG

How can I change my password reset email address?

My AppleID password reset link keeps going to an old email address. Is there a way of changing the reset email address?

Go to your country from http://support.apple.com/kb/HT5699 or use AppleCare country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...they can handle that for you.

Password reset - Intel

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