Password reset, page expired, can't reset!

Hello, rather annoyingly I subscribed to 30 days free and entered my bank details to continue with a pay monthly subscription. Since doing this 2 days ago my password doesn't work, more annoyingly when I end a forgot my password email to myself I click, input a new password only to find the page expired 0 minutes after receiving the email! I've lost 2 days of a 30 day free subscription! And now I can't access anything at all!!!! Very upset!

The page is now working to change log in and no longer instantly expires; after an explanation from [email protected] to use my user name, not my email (oops) to log on, I am happily back on and can continue my subscription.

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Just to extend on Armin's points,
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Ryan Mangan | Ryanmangansitblog.wordpress.com | Help keep the forums tidy, if this has helped please mark it as an answer

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>
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If you have any feedback on our support, please click
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==============================
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Regards
Vikas

Hi;
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Hi,
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HI,
*"Or when I try to download a program I get this dark gray screen with a black column in the middle filled with gibberish."*
If it looks like this... it's a kernel panic.
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Carolyn

Please expose the employee ID field in ADUC in this version, also add a field for data of birth, and present both on the change password form so we can validate a user's identify when they ring up for a reset.

Considering Active Directory is supposed to be all about business, corporations and enterprises, I find it staggering that in 2015 the ADUC console STILL does not expose the Employee ID field in the default UI without having to dig into the attribute editor.
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Personally we use the AD selfservice plugin for manageengines service desk plus.

Password reset, page expired, can't reset!

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