Password reset/recovery problem? Check here

Hello everyone,
we have seen some reports about difficulties in receiving Skype account password reset tokens on time or at all. The emails are being sent by the Skype system, but are prevented from reaching our users somewhere along the way. We are aware of this issue and are actively looking into a speedy resolution.
In the mean time, to receive the email for receiving your password, what you should do is manually add the [email protected] address to the list of approved senders of your web mail provider. 
If you have received the email, but with significant delay, try adding the skype address you received the email from to your address book.
Gmail instructions
Yahoo instructions
Hotmail / Outlook / Live
Also check out  this useful article which gives a well-rounded albeit technical explanation on why emails might arrive late.
Should you still face problems receiving the password recovery/reset email after making above change please start a new topic here on the discussion board. Tell us what your email provider is and which country you are located in.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

OK, cancel that. I had to clear cache and restart Firefox.
It seems that for now I can log in.

Similar Messages

Password reset page problem after sso integration

Dear all,
We've integrated ERP 12.0.4 with SSO. Integration is fine
the url http://hostname:8010/ is redirecting to
the portal login page ( as per the design)
if any user password is reset,before SSO integration the above redirects to a new password reset page, where the user can reset his password. Now after integration, the SSO page redirects directly to the home page of the user.We need to have the password reset page also.IS there any option to do this ?
Thanks
Yoosuf

Hi,
Please verify that you have completed all the steps in these docs.
Enabling Register Here Link in Login Page in 11i and 12+ [ID 874373.1]
Reset Password Functionality FAQ [ID 399766.1]
Thanks,
Hussein

Windows Server 2000 Advanced - Administrator Password Reset/Recovery

I took over tech job for church that has Windows 2000 advanced server environment that has mirrored hard drives...Previous tech or person that installed server does not want to play nice with the administrator password and changes have to be made...I
do have an account without administrator privileges but that does not help...so I attempted to reset or blank the administrator with a password reset disk and was not successful...when the partition mounts (while using reset disk) it shows that the
password has been blanked (*BLANK*) but it still does not work...I've also tried putting the hard drives in a regular desktop, used the password reset disk and administrator password showed to be blanked, so I blanked it again for
safe measure, replaced the drives in server and was still not successful...please advise

First of all thanks for your response Amy...Yes it is the domain controller and only server for 7 users and 6 computers...and yes you were right about the DSRM password getting blanked...was able to log into DSRM with blank administrator password but
that did me no good as I was still not able to make changes to the domain because (you may already know) Active Directory is not available in DSRM (it says to logon with domain administration rights)...my goal is to obtain domain
administrator access in order to make changes: add/remove users and computer account (which is the password the previous tech will not provide)...since this is such a small domain do I need restore Active Directory to reset or get domain administrator
access? Authoritative Restore? Which method, as a system state backup has never been done?...please advise

Password reset will not work here

OK, I'm using OPERA browser because Firefox will not get past the password on this site!
Tried it twice and still no soap, it seems to accept the password change and even asks if I want to remember it, but will not let me log in!
What's the problem?
Firefox 24.0 Windows 7, 64 bit version, all up to date.

OK, cancel that. I had to clear cache and restart Firefox.
It seems that for now I can log in.

Top 2 workable way to Create Windows 7 Password Reset Disk in any condition

This article describes how to create and use a Windows 7 password reset disk for a computer before and after you forgot the password. You can use Windows 7 password reset CD to gain access to your computer.
Scenario 1: I dont forget the password yet.
Windows 7 has its own backup feature, and you can proactively create a Windows 7 password reset disk before you forget it. With it, you can easily reset your Windows 7 password and get right into your PC.
Follow the easy steps below to create a password reset disk to your own Windows 7 account. Heres how:
Note that this procedure requires one blank, formatted floppy disk.
1. Click on "Start"->"Control"->"User Accounts and Family Safety"->"User Accounts".
2. In the task pane, click "Create a password reset disk". The "Forgotten Password Wizard" appears.
3. Click "Next", and then choose the portable media drive.
4. Click "Next", and then enter your current password in the next box and click "Next".
5. Windows 7 begin to create the password reset disk on your chosen media. When the progress bar reaches 100% complete, click "Next" and then click "Finish".
6. Now you can remove your device and store the disk in a safe place. Once you forget the password in the future, you can take it out.
Follow the easy steps below to use a password reset disk to recover Windows 7 password. Heres how:
1. The created password disk can now be used during log-ins to reset the password. A reset password link appears on the account screen after an unsuccessful attempt to log in.
2. Click on "Rest Password", and the "Password Reset Wizard" dialog opens. Here you need to insert the reset disk to the PC.
3. Follow the wizard to type a new password twice to make sure you type the correct password. You are suggested to create a new password hint, so that you can remember the password with it if you forget it.
4. Windows switches to the Windows log-in screen again where you can use the new password to log in.
Scenario 2: I have already forgotten the password.
If you have already forgotten your Windows 7 password but dont have a password reset disk at hand, you can choose another way to reset the password.
Here is how to create Windows 7 password reset CD/USB:
1. This procedure needs a CD or USB flash drive. Insert your media device into another computer which can access to system as administrator.
2. Launch Windows 7 password reset disk software. On the main interface, choose "reset Windows local account password".
3. Choose your target device, and click "Burn" to start Windows 7 password reset disk creation.
Here is how to reset Windows 7 password:
1. With this Windows 7 Password Reset USB software, boot the computer that you want to reset the password for.
2. Under Windows PE, you enter the main interface of this software. Choose your Windows system, and select the user account you need to reset password.
3. Click "Reset", and then "Yes" & "OK" sequentially to finish removing Windows 7 password.
Quite easy, isn't it? After fully control system password reset, you will never worry about your bad memory
+Message was edited: link has been removed+

well, as to reset Windows 7 password on toshiba laptop, it is a good solution to take a Windows password recovery tool, like Windows Password Unlocker
+Message was edited: link has been removed+

Password reset option difference b/w Oracle 11g R1 and R2

Hi,
I came to know that the password reset option is different comparing 11g R1 and R2. My understanding is as below.
For R1, you need to do a password reset for the user id separately and for the account access which that particular user id has access will be different.
For R2, if you reset the password for user id which will reset the password for user id and as well as the all the accounts which that user has.
Here is my Ques.
1) Let me know if my both above statements are correct.
2) Because When i click on home button in Identity self Service, i do see an password reset option as "account" and value as "Oracle Identity manager". i could see the same option even though if i integrate an application which is database related.
Also the doc for R2 says you have two options to do the password reset. Pls check 6.2) Changing Password and option 2. Let me know what is correct and what is wrong here.
http://docs.oracle.com/cd/E27559_01/user.1112/e27151/my_profile.htm
Thanks in Advance,
Satheesh.

Please find my answer with respect to OIM 11gR2
Suppose you are selecting AD from the drop down and resetting the password then 'Password Updated' task will be inserted into the process definition of AD
and propogated to the target system. It simply means you are changing UD_ADUSER_PASSWORD field in process form.
Even after doing this change you will be able to login with your old password
When you select value as "Oracle Identity Manager" then it is changing the user password at this instance. So the new password you are giving comes into effect for that user and you will be able to login next time with this new password only.Also 'Change User Password' task is inserted in all process definitions where this task with same name is present.
This is the real password change and the previous option you did is to change the value in process form for that particular account and propogate it to the target.
Hope this helps

Windows 7 Password Reset Disk

Can I use the same USB flash drive to create password reset disks for multiple computers?

Hi Ryan,
When we create password reset disk for an account by using USB flash driver, a file named userkey.psw will be written to the root directory of the USB flash driver by design. When we are going to reset a password for an account from the USB flash driver,
the system will pick up the “userkey.psw” from the root directory automatically. So by default one USB flash driver can be used to create one password reset disk.
But, here is a workaround. Once the “userkey.psw” is saved to the USB flash driver, please move it to folder then the root directory. We can name the folder with the account name to different each other. Then we can save multiple userkey.psw files to the
same USB flash driver.
In case we are going to reset password for a special account, please copy the relevant userkey.psw to the root directory. Then please go ahead to the reset the password.
For your information, please review the following article “Create a password reset disk”:
http://windows.microsoft.com/en-US/Windows7/Create-a-password-reset-disk
Regards,
Lany Zhang

Password reset loop

Another user with the password reset loop problem. I've been experiencing this since at least June, you figure you guys would have resolved the issue on your end without requiring me to create a message board post to get my account reset. Seriously, this is a basic website function that should be a high priority to fix. Instead I've just been changing my password each time I need to access the site but occasionally just give up and go somewhere else.
I've tried the listed steps in the stickied post at the top of the board they did not help. Apparently you can flip some switch on your end that behaves differently then the password reset I have been using.
Please reset my password. I am aware that the link will expire in two hours. I am also aware all my billing infor will be deleted. Just please reset it and hopefully this will be the last time I have to reset my password for a while.

Hello HajFoo,
With all my different passwords I have for all my online accounts, it's hard to keep track of them all ; goodness knows that I’ve used my fair share of the “reset password” feature. It’s never fun to find yourself locked out of your account due to some glitch though, and I’m sorry to hear that this has prevented you from making a recent purchase.
As it sounds like you’ve tried most of our recommendations when it comes to resetting your account’s password through other forum posts, I looked into your account using your email address attached to the forum profile. I believe that I've narrowed down what could be causing the problem, and I've sent you a private message to collect some information from you to fix this. You may view this message by ensuring you are logged into the forum and clicking on the envelope in the upper right-hand corner of your screen.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

ICloud account password reset problems

Hello!
I registered an iCloud account for my iPad mini. My username is [email protected]
The problem is I forgot the password. I asked for a password reset at iforgot.apple.com.
I checked all of my e-mail accounts when I figured out the email adress for my iCloud account is the [email protected] As I told I don't know my password so I can't sign in to my iCloud email to reset the password.
Please help me, because I restored my iPad and I can't activate it without sing in to iCloud.
Thanks,
oliverus

Did you set security questions? If yes, this might help you get in.
Another place to look is in Keychain Access and in your Browser settings.
Open Keychain Access in Applications/Utilities.
Select Login keychain in the top right.
You can enter iCloud in the top search box but you can also scroll through the list looking for the entry.
If you see the blue circle with @, select. Double click to open
You'll see the actual account listed so you'll know if it's the correct one.
Check the box to show password.
Enter your Login password for your User.
You'll see the password.
You might need to check several entries.
In Safari, go to Preferences > Passwords.
Check box to Show passwords.
Select the icloud.com site
Click on the password to view after entering your Login password for User.
If you used FireFox or Chrome, you would need to look in their preferences for the password.
TIP: When you can get in, add multiple recovery emails to the account. Write down your password and recovery emails and keep in a safe place. I recommend 1Password http://agilewebsolutions.com/products/1Password
I use a lot of fake answers and it's hard to remember so I keep these in secure notes in 1Password.
Tip: when Yosemite is released you might see 1Password on sale. It's not cheap but worth every penny.

Has anyone else had a problem with receiving password reset authenticate emails to the email its supposed to go to but doesn't??

I cant sign on to my main Itunes account so i try to authenticate by security question but its not a familiar one, its one that i have never used on anything but i go along and try every birthday in my huge family and nadda...so i try to go the way of the email authentication,this is where it gets a little more interesting...I send it off and it says ok go get it and i go and look and nothing. now i try this several different times and same thing but i have a reciept from 11/11/11 for music i purchased just 3 days earlier, but now its not working, so i try to get a reset on another account, another email address, still connected but not used and i send off the authentication and SLA-BAM...its right there in a spilt second. so whats the problem. I'm no expert, but theres something rotten in Denmark! I only got to get to where i actually got an email off to costumer support and that was a maze of redirects that really just confused the issue, AOL costumers call ! 800 BLAH BLAH to have the AOL overseas operator tell me I am an IDIOT for thinking AOL and ITUNES where in anyway connected likethat and i would have to contact Itunes support....I DID....THAT WHO TLD ME TO CALL YOU!!! Am i missing something...you cant make the best stuff in life up...the real shut is the funniest....I am sitting here just shaking my head...luckily I'm well balanced and basically a Whatever type but its baffling to me how some things can get so confusing by trying to make it user friendly. just have an american person at the end of a small pay line at the worst to talk to a living breathing being, instead of a computer that doesn't give you an option to just bypass and go to a person,no you have to try to reason with the machine to get what you want...lol i need some decaf, thanks A S C for a forum to vent, Keep Fighting The Good Fight! Cya

If you aren't receiving password reset emails and your security questions don't work, someone has hijacked your account.
This happened to me.
You need to use Expresslane to contact iTunes support to regain access to your account ASAP.

Portal Password Reset problem

Hi All,
My scenario wants an automated process where the users can reset their own password. Do you know if the user password reset on the logon page is a automated process? Does the email with password go directly to the user or the email goes to the administrator and then the administrator has to reset the password? Do I need to configure the SMTP in my client system for this? If so can you give the steps involved for configuring SMTP?
I have configured SMTP server by logging as Administrator in portal -> System Admin -> Sys Confgiruation ->
Universal Worlist & Workflow -> Engine and gave the notification email as 'JavaMail'.
The again portal -> System Admin -> Sys Confgiruation ->
Universal Worlist & Workflow -> Email edit it gave the Host name as my SMTP mail server name. I checked my mail server through telner <mail server> 25 and it is opening in command prompt. Am I missing anything here in SMTP configuaration. Fileds like Pop3 User and Pop3 Password I wanted to leave as blank but when I click save in Portal , it self add some encrypted values.
can Anybody has done the above scenario.Its urgent.
I have read on help.sap.com and it looks like it sends an email to administrator and then the administrator resets the user password. Is my understanding correct on the above.
Can anyone provide me a step by step approach on the same.
Suitable answers will be rewarded definitely.
Regards,
Narayanan B

I found some information about this on SDN and on the help.sap.com site that might help:
First look at:
Change/Reset password option on the login page
and:
Password Reset
Then check here:
http://help.sap.com/saphelp_nw04/helpdata/en/52/4c6c3e58d0d064e10000000a114084/frameset.htm
and look at the description for: <b>ume.logon.logon_help</b>

Problems with Password reset

Hi,
I was wondering if anyone can see anything wrong with this code, as it does not seem to be working.
Once the email is entered, a password should be generated, and should be sent to the users email address (if it exists in the database). Or return an error message if there is no record.
<form method="POST" name="loginform" id="loginform" class="form_area">
        <div class="loginwindow_title">Forgot Password? </div>
        <div class="loginwindow_subtitle">Enter your email below and you will be sent your password</div>
        <div class="loginwindow_form">
              <div class="form_field">
            <span id="email_validation">
          <label for="email"></label>
          <input type="text" name="email" id="email" class="email_field" placeholder="Email Address">
          <span class="textfieldRequiredMsg">Please enter your account email</span></span>
        </div>
        </div>
        <button name="submit" type="submit" class="login_button">Send my password</button>
</form>
<?php
$email = $_POST['email'];
$submit = $_POST['submit'];
//Connect to DB
$connect = require_once('Connections/drama_database.php');
if ($submit) {
    //CHeck if email exists
    $email_check = mysql_query("SELECT * FROM users WHERE email='$email'");
    $count = mysql_num_rows($email_check);
    if ($count != 0) {
        //Generate new password
        $random = rand(72891, 92729);
        $new_password = $random;
        //Create copy of new password
        $email_password = $new_password;
        //Encrypt new password
        $new_password = md5($new_password);
        //Update the database
        mysql_query("update users set password='$new_password' WHERE email='$email'");
        //Send the password to the user
        $email = ($_POST['username']);
        //EMAIL START//
        $msguser = '<html><body>';
            //title start//
        $msguser .= '<h1 align="center"><strong>Password Reset</strong></h1>';
            //title end//
        $msguser .= '<br>';
        $msguser .= 'This is a confirmation email regarding your new password for your account on WEBSITE LINK GOES HERE.';
        $msguser .= '<br><br>';
        $msguser .= "<b>Below is your new password:</b>";
        $msguser .= '<br>';
        $msguser .= "<b>echo ('$email_password')</b>";
        $msguser .= "<b>Please log in using the above password. Once logged in, please click on your profile tab and update your password. (Theprofile button can be found under your username in the top right-hand corner of the page)</b>";
        $msguser .= "<b>Please go to: WEBSITE LINK GOES HERE to log in</b>";
        //EMAIL END//
        $headers = "From: Egham Drama Database <SUPPORT EMAIL GOES HERE>\r\n";
        $headers .= "Reply-To: SUPPORT EMAIL GOES HERE\r\n";
        $headers .= "MIME-Version: 1.0\r\n";
        $headers .= "Content-Type: text/html; charset=ISO-8859-1\r\n";
            mail($email, 'Drama Database | Password Reset', $msguser, $headers);
        else
            echo "This email does not exist";
?>
Thank you !

still no luck!
This is my edited code and when i enter the email (which is in the database), it returns an error message:
Warning: mysql_num_rows() expects parameter 1 to be resource, boolean given in /home4/mresnik/public_html/forgotpassword.php on line 79
This email does not exist
<?php
$email = $_POST['email'];
//Connect to DB
require('Connections/drama_database.php');
if(isset($_POST['submit'])) {
    //Check if email exists
    $email_check = mysql_query("SELECT * FROM users WHERE email='$email'");
    $count = mysql_num_rows($email_check);
    if ($count !=0) {
        //Generate new password
        $random = rand(72891, 92729);
        $new_password = $random;
        //Create copy of new password
        $email_password = $new_password;
        //Update the database
        mysql_query("update users set password='$new_password' WHERE email='$email'");
        //Send the password to the user
        $email = ($_POST['email']);
        //EMAIL START//
        $msguser = '<html><body>';
            //title start//
        $msguser .= '<h1 align="center"><strong>Password Reset</strong></h1>';
            //title end//
        $msguser .= '<br>';
        $msguser .= 'This is a confirmation email regarding your new password for your account on www.X.com.';
        $msguser .= '<br><br>';
        $msguser .= "<b>Below is your new password:</b>";
        $msguser .= '<br>';
        $msguser .= "<b>echo ('$email_password')</b>";
        $msguser .= "<b>Please log in using the above password. Once logged in, please click on your profile tab and update your password. (Theprofile button can be found under your username in the top right-hand corner of the page)</b>";
        $msguser .= "<b>Please go to: http://www.X.com/index.php to log in</b>";
        //EMAIL END//
        $headers = "From: Egham Drama Database <[email protected]>\r\n";
        $headers .= "Reply-To: [email protected]\r\n";
        $headers .= "MIME-Version: 1.0\r\n";
        $headers .= "Content-Type: text/html; charset=ISO-8859-1\r\n";
            mail($email, 'X | Password Reset', $msguser, $headers);
        else
            echo "This email does not exist";
?>
EDIT:
I have commented out:
if ($count != 0) {
and the closing tag:
And it seems to send the email as so:
Password Reset
This is a confirmation email regarding your new password for your account on www.X.com.
Below is your new password:
echo ('92013')Please log in using the above password. Once logged in, please click on your profile tab and update your password. (Theprofile button can be found under your username in the top right-hand corner of the page)Please go to: http://www.X.com/index.php to log in
No change is made in the database though

Password reset problem

I've followed all the suggestions in the sticky thread, repeated them multiple times. Still cannot get my password to work. Please help - this issue has already caused me to be unable to place orders several times in the last 3 months. I'm about ready to give up and stick with Amazon as I've never had problems signing in there.

Hi UsualNoise,
Not being able to access your account would certainly make placing an order difficult, so I can imagine how anxious you must feel to find a resolution.
I was able to locate your account using the e-mail address you used to register for the forum and believe I found the cause of the problem. I've addressed that issue and have reset your BestBuy.com account's password, so please make sure to keep an eye on both your inbox and junk mail folders for a password reset notification. When you sign back in, please do the following in order:
Log out of your BestBuy.com account completely on all devices, including the My Best Buy app
Delete your browser history, cache, and cookies
Visit the password reset link in your email (please be sure to check your spam folder)
Create a new password that fits the accepted criteria (use a password you’ve never used before)
Logout of your account as it will log you in automatically after creating the new password
Wait 5-10 minutes and then attempt to login to your account
Let me know if you need any additional assistance!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Password resetting problem

Hi,
I forgot my skype password & i was trying to reset it. But unfortunately I didn't receive any mail from skype to reset the password. I tried it 3 or 4 times still not received any mail with resetting password link., even I checked my junk mail, spam folder....
R.Ranjith

alratheesh wrote:
Dear VooDooDoll,
The Skype Customer service link goes again to password resetting page, I already tried this but I didn't get any email from skype in my inbox. So is there anyway I can send them a mail directly?
email them at [email protected] If possible, use your registered email address when you contact them.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

TS5223 iCloud Password Reset Problems

When I submit a password reset request on iCloud.com the site does not deliver the password reset instructions to the email address. Apple, any ideas?

We're only users here, Apple does not participate.
Check your junk mail folder. Or perhaps the email that you originally defined for sending icloud resets to is no longer active.

Password reset/recovery problem? Check here

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