Password reset via email

I am able to reset my Apple Id via the email link.  The prolem is I cannot sign on using the new password.  I cannot reset the password by answering security questions becuase we never answered the questions asked!  I tried calling support and they told me my Apple Id does not exist.  How can I reset a password on an account that does not exist 
I'm not an "Apple"  person...........my kids are........I'm just trying to get them access to all their money they have on iTunes. 
Very unhappy with the phone support I've received so reaching out to the communities. 

Check the spam/junk folder as well as the inbox.  If it isn't there, contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.  The call should be free.  You will need your serial number, which you will find in Settings>General>About.

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