Past purchase History.. Need receipt please help!

Question

Hello,
I am hoping I can get somne help with my issue.. 
I purchased a PNY XLR8 Video card a few years I think 2011ish.. Anyway it finally gave out on me.. The card has a lifetime warrnty..  I put in for a RMA.. everything was going fine with PNY until now they want a copy of the recipt.. Well when you look at that old of a recipt.. its faded.. the scanner cant pick anything up..   Honestly I am a little mad, PNY will slap LW on their box then ask for all kinds of stuff before they will honor it.. 
Anyway is there a way my history can be found by phone number? I hope!! 

Answer 1

Hi Mike44107,
Yikes! I’m sorry to hear that your video card decided to kick the bucket like that, but it’s great that PNY is willing to help you underneath their lifetime warranty. Like autotech796, our knowledge article would normally steer you in the right direction towards getting your hands on a copy of your receipt to start a claim with PNY.
I hate to be the bearer of bad news, but unfortunately, we cannot retrieve receipts for purchases made more than two years ago. As you are unsure of the exact date of purchase though, I looked through your purchase history using your email address used to register on the forum. While I was unsuccessful in locating it, I do want to try to find it using other methods.
At your earliest convenience, please send me a private message including your phone number, any other email addresses we may have on file, your My Best Buy member number (if you have one),  and method of payment (Visa, MasterCard, check, cash, etc.). You may send me a private message by ensuring you are logged into the forum and clicking on the button to the right of my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
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