Past purchases download problem
Why can't I download past purchases onto my authorized MAC? what does this mean "You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 23 days."?
"Next to each device or computer name, you will be able to see when each was associated to your Apple ID. You will also be able to track how many days are remaining before your associated devices or computers can be associated to a different Apple ID."
From here > iTunes Store: Associating a device or computer to your Apple ID
Similar Messages
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Icloud movie purchase download problem
Trying to download and watch an itunes movie I previously purchased on my iphone but it isn't showing in my itunes. It is only showing as an icloud option on my iphone but I don't have the space anymore to download and watch it there. How can I watch my movie on my laptop? Even better if I can dowload it as I have plenty of room on my laptop for this and rather it not have to stream on internet.
Hi amslyn23,
Welcome to Apple Support Communities.
It sounds like you want to download a past purchase on your computer but aren't seeing the option. This might happen if you're using more than one Apple ID or the file is already in your iTunes library. Take a look at the article linked below for more information and the steps for downloading past purchases.
Download past purchases
http://support.apple.com/kb/ht2519
Download previous purchases on Mac or PC
iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.
iTunes account in a country where iTunes in the Cloud is available
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Cheers!
-Jason -
Nokia Music purchase/download problem
Guys
Need some help as scratching my head over this
Just purchased a track via music.nokia.com via my mobile as had password problems via my desktop
I've tried to purchase a track via my mobile but it said payment failed so re-added my c/card details to payment options again in case first one I typed in was wrong and attempted payment again - payment failed a second time
Just checked by c/card statement and the 2 purchases have gone through
Ok, so I log back into my music.nokia.com account via desktop to check my purchase history and its says there is none!!!
So basically I need to problems addressing - double payment and the fact that I am unable to download the 1 track I've paid twice for.
Anyone any ideas or can point me in the right direction to get this sorted out?
I've got the Lumia 820 with amber o/s btw
cheers in advanceHi sairaj318
Thank you for posting and welcome to Nokia Support Discussions!
Nokia Music Unlimited licenses are activated by signing in with a Nokia Account, and once activated personal to the Nokia Account holder. If the same Nokia Account is used to activate a second or third device, the Nokia Music Unlimited licenses are accumulated on that account and only the most recently activated device can be used to access Nokia Music and download music for free. You will be able to play already downloaded music on previously registered devices.
Therefore, if the device is bought second hand, and the license is still in use by the first owner the second owner is not entitled to the Nokia Music license.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution" -
HT1725 Purchase download problem
I recently purchased an album from itunes store and most of the tracks stop a few seconds after they have started. Any advice?
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
Cs6 purchase download problems windows 7
first of all i could not download the akamai installers . it kept telling me i needed to retry a different location.
i eventually downloaded two files with the alternate method, but cannont find installation instructions.
I decided to install the first one that arrived, the larger file 7Z setup, which took a long time.
then i tried teh phtosohop cs6 EXE file and i get an error that says all parts should be in the same folder. download the other parts. what other parts?
i did have cs6 beta installed but uninstalled it from the control panel first.
should i uninstall what i jsut installed , if i can figure out what it actually was.
i found a shortcut but it opens the beta that i uninstalled. how can that be?
my programs and features say cs6 is installedthanks, for your reply.
i tried looking in the logs and didnt find anything with that extension except for cs5. i have an uninstall folder, that has data and other things, none of that extension.
There is also a folder with a long number ending in ff. inside is the setup, payloads , resources, plus a couple of dlls.. adobe personalization and asneu.
I will try to uninstall from the control panel and start over.
i am confused as to which one to install first. i received two folders, one says adobe cs6.exe and inside the large folder it haas the setup. i installed the setup.exe.
this did not download the same as the desktop, nor did it install the same.. i did not have the beta installed on teh desktop.
PROBLEM SOLVED
it had to do with the alternativce download.. there were no instructions anywhere than said i had to put both files in teh same folder and install the second file first.. that is just not logical to isntall teh second file first.
in effect i had only installed half the program. the other half must have picked up old beta leftovers and it opened using the beta splash screen, but operated like the regular program.
it took a long time with chat at the download order to determine they are only sales people. my issue was well beyiond not being able to download the akamai files...
i finally was transferred to tech support who solved teh problem.
if i can start another thread to post the solution i will. -
when I want purchase a game or anything I see this sentence " please contact Itunes support ... " , what do I do ?
Contact iTune Support
http://www.apple.com/support/itunes/ -
Has anyone ran into the problem of having an old apple id and now can't download any past purchases
Has anyone ran into the problem of having an old apple id and now can't download any past purchases
Go to settings/itunes & app store and logout of your new ID and log in with the old, then try looking for past purchases again
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Annoying download problem - past purchases?
I'm trying to re-download some music I've bought to my iPhone, not using iTunes on the computer, downloading directly to phone. For all the songs I've purchased there is a little cloud download button and it downloads the music just fine. But for one album - Moondance Ultimate Oldskool Classics, there's no download button, just a label saying 'PURCHASED'. I can't re-download this album at all!!
Any ideas?! Thanks.Additional information: this was on Windows 7 using iTunes 10.5. I can't be certain but the past purchases list seemed complete. Selecting a song for download worked fine, next I selected the individual download, download seemed fine took about a minute but then after hitting play the song began in the middle. It was after repeating the process that I noticed each song was only 1'30'' in length.
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You can download past purchases on this computer with just one Apple ID every 90 days
I have a mac which my fiancee and I share. There are 2 separate accounts and 2 separate apple ids used to buy different music (i.e. we have 2 separate iphones and music collections).
I received the following error (see uploaded image) which states that, "you can download past purchases on this computer with just one Apple ID every 90 days".
Now, when I sync my iTunes and iPhone only some music that I have previously purchases is affected. For some reason they failed to sync with my iPhone and become unavailable in my iTunes ("file cannot be found"). When I deleted the record I saw that it became available for download in iTunes and then discovered this issue.
I have legally purchased the music and just want to be able to sync the files legitimately. It just seems very restrictive to say that you have to have 2 different machines for every account (i.e. you cannot have multiple users on a device with their own accounts which each have their own Apple IDs).
MikhailHi
No - that is the issue - both my husband and I use the same computer and want to be able to use our individual Apple IDs so can access our download content e.g. I-books that we have purchased through our other MAC devices such as I-Pad. In the past, we had four people using one computer with no problem regarding Apple ID. In the newer operating system, we are now restricted to one at a time - it means one of us is blocked out from accessing our content for a period of 90 days. Have you any suggestions on how we can both use our individual Apple IDs with the same lap-top? We have set up discrete accounts so we log on to the computer individually. Many thanks for any help. -
I just updated to itunes 10.3 & iOS 6.1 and I cannot download a song to my library! I get the error "This computer is already associated with an Apple ID. You can download past purchases on the computer with just one apple ID every 90 days. This computer can be used with a different Apple ID in 75 days." WHAT??
I've never had problems before - my husband and I have used the same library for years. My daughter also has her own Apple ID... are we going to have trouble with that, too? Actually we have 4 Apple IDs - somewhere around 8 Apple devices... this is a huge issue for us... HELPJust to be clear - I just bought a new song and can't download it into the library because of this error message.
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I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases can someone contact me and give me some help sorting this out
Much appreciated
<Email Edited by Host>Hi there
I'm getting a similar problem with my Macbook Pro. itunes match was working fine until two days ago when i created another 'user id' for the laptop and then an itunes account for that user under their profile. Now i cant turn on itunes match on my itunes under my user account. Contacted Apple today who said to use the Express Lane and email the problem and they might be able to make an 'exception' on the account. Otherwise I'll have to wait 88 days to access a lot of my music on the macbook pro. itunes match is still working on the iphone 4S and ipad2.
Can anyone help? The only thought was too re-stream the laptop. Ive already tried deauthorising the other user but it made no difference.
Thanks
Jules -
I purchased an album and didn't receive all of the songs. I have iTunes 9.2.1 so I can't use the new 'Downloading past purchases" feature. How do I get the other songs? Using an Iphone 3Gs
Look under the Store menu in iTunes on your computer for the "Check for available downloads" command and run that. You may find the tracks there to be downloaded.
If not, contact the iTunes Store Customer Service department from their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form, or an "Email Us" button) and explain the problem to them.
Regards. -
My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do? It is quite alot of lost songs/ money.....
Thanks anyone who can help, Apple make it impossible to talk to anyone or contact and I can't navigate Express Lane
xI realise there have been a number of threads like this now that I have started looking, the problem is the back-ups i made were saved to a server network which has now also gone down, a case of dreadful luck really. Is there any other way to get the music back?
Regards -
You can download past purchases on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 60 days. How can I use more than one apple ID with one MacBook pro ?
Hi
No - that is the issue - both my husband and I use the same computer and want to be able to use our individual Apple IDs so can access our download content e.g. I-books that we have purchased through our other MAC devices such as I-Pad. In the past, we had four people using one computer with no problem regarding Apple ID. In the newer operating system, we are now restricted to one at a time - it means one of us is blocked out from accessing our content for a period of 90 days. Have you any suggestions on how we can both use our individual Apple IDs with the same lap-top? We have set up discrete accounts so we log on to the computer individually. Many thanks for any help. -
You can download past purchases on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 74 days.
What does that mean ???Hi
No - that is the issue - both my husband and I use the same computer and want to be able to use our individual Apple IDs so can access our download content e.g. I-books that we have purchased through our other MAC devices such as I-Pad. In the past, we had four people using one computer with no problem regarding Apple ID. In the newer operating system, we are now restricted to one at a time - it means one of us is blocked out from accessing our content for a period of 90 days. Have you any suggestions on how we can both use our individual Apple IDs with the same lap-top? We have set up discrete accounts so we log on to the computer individually. Many thanks for any help.
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