Pasting from Word into PDF changes graphic size?

I send PDF newsletters to customers who like to be able to add their own logo or a sentence at the bottom.
In the past (Acrobat 8 and earlier), I would save the PDF as User Enabled. The customer could then copy a graphic or text from a Word document and paste it into the PDF.
Now, in Acrobat 9, with Enable for Commenting or Extend Features, the customer can still paste graphics or text, but it makes the pasted item enormous! For example, the word "Hello" is typed in MS Word at 12 pt Times Roman, and copied. When it is pasted in the PDF it becomes about 48 pt and distorted in proportion. Likewise a 7-inch banner graphic in Word becomes huge and overflows the page when pasted into a PDF.
This didn't used to happen. Any suggestions for a fix? Is there a Preference I need to set? A different way I should Enable for Commenting?
Thanks!
Elise

There does not seems to be any preference that can be set. Clipboard text or images are placed as stamps.
One option for people who just need to paste text would be for them to insert a text comment field and paste their formatted text from Word there. (The reason to paste from Word is because the formatting will be maintained.)
Your customers may want to consider making their own custom stamp for their logo and/or any standard text that they want to appear on your newsletter. If they had their logo and text set up in Word, they could create a pdf using Acrobat.com or another free service. In Reader, they could use that pdf to define a custom stamp. A custom stamp would eliminate cutting and pasting and could be resized easily. The stamps could only be used in pdf documents that have commenting enabled, but they would not have to create a custom stamp for each newsletter – previously made stamps would be available to use in future newsletters.

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