Patching error: Missing file format id in file...

Hi:
I am pathing #14351767 and got the following error: We have 12.1.3 on linux. db 11.1.0.7. I download generic for America. Did what note ID 1300257.1 suggested - didn't work. After error out, I can't type anything on the server, have to close it and reopen another one.
=======
AutoPatch error:
Missing file format id in file:
/Application/orclapps/apps_st/appl/admin/applcust.txt
This version of AutoPatch requires a file format id
on the first line of the file.
Error reading customized files file
Freeing includes hash table
Freeing fixes hash table
Freeing basedons hash table
Freeing entities hash table
=======

870765 wrote:
Can I tried to apply the patch without the file (as said in the step #2) because I don't know how to check "meticulous documentation was kept"? I have log a SR but no one is repllying to me. And most of time I get answer from here first. I have to finish this task by today. THXYes you can.
Oracle E-Business Suite Patching FAQ for Release 12 [ID 459156.1] -- How can I track my customizations? What happens to my customizations during patching?
Thanks,
Hussein

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