Path To Help on CRM 7.0

Dear Friends:
What is the path to get help on crm 7.0 on help.sap.com
Regards | Pradeep

I have found the solution myself... help.sap.com > SAP Business Suite > Customer Relationship Management > SAP CRM 7.0 > Open > Application Help > English
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Help in CRM

hi fellas..
I am in abap since 3 yrs now and have worked on SD,MM,PP and FI CO. I want to go CRM now. Can u tell me wat cud be possibly the role of an abaper as a technical consultant in CRM implementation?
I dont knw where to start from > I went into help.sap CRM section , but it explains all CRM nothing abt ABAP point of view. Please help me.
Thanks in advance..
Gaurav

Hi Gaurav,
There is no difference in the ABAP that CRM uses.
I would suggest you not to think from ABAP persepective, just think from the Business Processes perspective i.e the business processes involved while interacting with the customer or rather Business Partner we call in CRM.
Start your learning from the Business transactions and categories. Explore the tables and function modules or bapis and BADI's that get called if you want to do some technical things.
Always try to analyse end to end scenario.
Here are some links to start with:
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
<b>Reward points if it helps.</b>

BW upgrade - landscape / development paths - need help

hi - is there any whitepaper or oss note that helps provide some best practice for how to handle a landscape during a bw upgrade.
normally you would have the "normal" path to production where development occurs and is transported up. and normally in an upgrade there is some sort of dual-path i believe. the alternate path would be used for emergency transports.
if there were no development going on this wouldn't be a problem, but we have lots of development that the business will want to be able to continue during as we move through a planned ~9 month bw upgrade. at some point it has to be really frozen, but i think for the larger portion of the project there can be a workaround to allow development to continue.
any help is appreciated.

Hi
You are correct.
There are 2 main options:
1. Duel landscape, 1 for Dev and 1 for sustaiment.
2. Parallel work on 2 dev's and QA is refreshed and frozen before major releases.
3. a third option is multi clients (We explored it but did not think it is viable).
Reg's
Edan

ORA-12008: error in materialized view refresh path ;;; PLZ HELP ME

Hi all,
I 'm using Oracle Database 10g Enterprise Edition Release 10.2.0.1.0; I got these errors when I tried to refresh my materialized view ;
ORA-12008: error in materialized view refresh path
ORA-01555: snapshot too old: rollback segment number 5 with name "_SYSSMU5$"
too small
ORA-06512: at "SYS.DBMS_SNAPSHOT", line 2255
ORA-06512: at "SYS.DBMS_SNAPSHOT", line 2461
ORA-06512: at "SYS.DBMS_SNAPSHOT", line 2430
I don't understand what mean these errors and why i got them?
Someone can help me please ?
Thanks
regards,

thank you Justin,
I found in my alertDB.log this line ;
Mon Aug 20 03:00:54 2007
ORA-01555 caused by SQL statement below (SQL ID: 64a7sdbbvknta, Query Duration=1021 sec, SCN: 0x0004.4a145344):
Mon Aug 20 03:00:54 2007
INSERT /*+ BYPASS_RECURSIVE_CHECK */ INTO "MANAGEMENT"."MVIEW_COMPUTERS"("ID","WINVERSION","ANTIVIRUS","GUID","INSTALLDT","CONNECTION_TYPE","GROUPID
","QUOVACOUNTRY") SELECT "C"."ID","C"."WINVERSION","C"."ANTIVIRUS","C"."GUID","C"."INSTALLDT","C"."CONNECTIONTYPE","C"."GROUPID","C"."QUOVACOUNTRY"
FROM "MANAGEMENT"."COMPUTERS" "C"
So i execute this query to found the TUNED_UNDORETENTION value ;
SELECT *
FROM V$UNDOSTAT v
WHERE v.MAXQUERYID = '64a7sdbbvknta'
and i have this result :
BEGIN_TIME     20070820 02:53:42
END_TIME     20070820 03:03:42
UNDOTSN     1
UNDOBLKS     51242
TXNCOUNT     5012
MAXQUERYLEN     1060
MAXQUERYID     64a7sdbbvknta
MAXCONCURRENCY     21
UNXPSTEALCNT     0
UNXPBLKRELCNT     0
UNXPBLKREUCNT     0
EXPSTEALCNT     14
EXPBLKRELCNT     51392
EXPBLKREUCNT     0
SSOLDERRCNT     1
NOSPACEERRCNT     0
ACTIVEBLKS     606920
UNEXPIREDBLKS     19896
EXPIREDBLKS     612728
TUNED_UNDORETENTION     1841
I don't know exactly which value i should set my parameter?
Message was edited by:
HAGGAR

Invalid handle to path? Help!

I dowloaded a program LOGOS and it keeps on crashing. Their tech people said it came down to this problem. Can anyone help me with this 'path'? She said it may be something with LION and not being downloaded properly?
Error detail: IOException: Invalid handle to path "/var/folders/15/bq7_xhf94zv6z1byk1rvjmf00000gn/T/tmp7bcd7658.tmp"

Run through this list of fixes, I suspect by #8 all will be well.
Step by Step to fix your Mac

Invalid handle to path? Help please!

I dowloaded a program LOGOS and it keeps on crashing. Their tech people said it came down to this problem. Can anyone help me with this 'path'? She said it may be something with LION and not being downloaded properly?
Error detail: IOException: Invalid handle to path "/var/folders/15/bq7_xhf94zv6z1byk1rvjmf00000gn/T/tmp7bcd7658.tmp"

Is this still an issue (it's been a while since this was posted)? If so, I'd encourage you to post on the Logos community forums or to call Logos customer support.
I happen to know that a very similar issue was recently fixed for a customer by restarting the indexer.

Sap help for CRM

Hi
Can anybody help me in navigating to online CRM help from help.sap.com site ??
Regards
kumr

Hi
u can know about the Documentation for SAP in http://help.sap.com/ in that go toSAP Business One
U can also know abt the Best Practices etc
if u want to go the help portal directly
check this
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Reward points if helpful
Cheers
Manohar

Linqpad Help - Using CRM

Hi, I am new to using Linqpad. I have got the CRM assemblies loaded correctly and able to create the Connection/CrmService etc. I am trying the following code and getting the below error in both Error Line 1 and 2.
Invalid token '=' in class, struct, or interface member declaration
Invalid token ';' in class, struct, or interface member declaration
Can someone help with this?
===================================================================
class MyExtensions
var connection = CrmConnection.Parse(@"Url=https://myserver/mytenant");
var orgService = new OrganizationService(connection);
var query = new Microsoft.Xrm.Sdk.Query.QueryExpression();
Guid opt1 = new Guid("myguid here");
var processid = new Guid("myguid here");
var opstage3 = new Guid("myguid here");
Guid opid = opt1;
Opportunity op = orgService.Retrieve(Opportunity.EntityLogicalName, opid, new ColumnSet(true)).ToEntity<Opportunity>();
op.ProcessId = processid; //Error Line 1
op.StageId = opstage3; //Error Line 2
orgService.Update(op);

It seems like you could extract the .htm file from the jar, either with Runtime.exec or using the Jar API classes.

Java path finding help

Hello,
I'm at present working on a route finding system for the london underground as a MIDP application in Java.
I have a vector of vectors data structure to store the stations as nodes and lines as edges respectively but need a shorest path algorithm to search from one station to the next taking into account line changes.
Dijkstra's algorithm seems to be the best solution but hard for me to implement.
Any help on this would be most appreciated.
Thaxs.
ash

I found Dijkstra's algorithm extremely easy to implement by a recursive routine. I found it easiest to work backwards (it simplifies setting the route direction).
Each node holds a field from distance from the destination, set them all to infinity initially. The node also has a field for next node on the route.
Then you have a method of the node which offers a route to a node. The arguments are the next node in the route and the resulting distance. The method does nothing if the route offered is longer than one it already has. Otherwise it sets the new length and route to the one on offer and offers itself to all neigbouring nodes.
Then you just call it on the destination node with a distance of zero and a null route.
Something like this;
class Link {
      Station start;
       float length;
class Station {
     Float distance;
     Link nextStep;
      ArrayList incomingLinks;
    public void djikstra(float newDistance, Link route) {
          if(distance == null || distance.floatValue() > newDistance) {
                distance = new Float(newDistance);
                nextStep = route;
                for(Iterator it = incomingLinks.iterator(); it.hasNext();) {
                    Link incoming = (Link)it.next();
                    incoming.start.djikstra(newDistance + incoming.length, incoming);
      }(This assumes that if a link is two-way two Links must be created).

Update the path, Please HELP !!

Hi, I know this has been widely described in a Help section, but It does not work for me.
Os = Windows 2000
I set the path in control panel, system, advanced, Environment Variables, I click New in User Variables, I put javac in Variable and C:\Program Files\Jdk1.2.2\bin in Variable value.
Then in the command promt, I type javac helloworld.java and I got the message "Javac is not recognized as an internal or external command, operable program or batch file.
Where did I get it wrong ? I have only one Java, jdk1.2.2, I'm also using the Opera browser that had previously installed jdk1.3, but I uninstalled it.
Thank you for your help,
Antoine

Simon,
Classpath is used for finding the Library files (.class files) while path is used for finding the executables(.exe .bat .com etc..)
Now the problem the poster had was that he was not able to execute the "java.exe". For this to happen, he needs "java.exe" which is under <jdk_home>/bin directory to be in the Path.
Thats why jsalnoen and me have given him that suggestion. You may suggest why classpath needs to be setup for executing java.exe
By the way, I dont think you need to reboot the machine after setting the Path. Just close and reopen your dos command prompt window.
Hope this helps.
Best Regards,
Manish

Urgent help on CRM technical interview

Dear All,
I have a technical interview in CRM (base customisation & sales) coming up in the next few days.
First interview which was kind of general has been done.
Now they want to take a technical interview.
Can you guys please advice me what areas in base customisation and CRM sales should I concentrate in order to prepare for this technical interview.
It would be very much appreciated if you can post some example questions like sample questions that they can ask on this occasion.
Also please as per technical point of view, which topics within CRM Sales and base customisation should I prepare.
I shall greatly appreciate any help and inputs in this regard.
Many thanks,
Kind regards,
Mohammed.

Hi Abdul,
Base Customization starts with the CR100 - BASE CUSTOMIZATION. You need to have a good understanding of the CRM Business Transaction, Business Partners, Organization Modules and Products related technical details.
As for the technical Questions, the best points is SDN as it contains mostly the live questions and scenarios which no one else will be able to provide you. Also put a debug point in the existing code and try to get into deep as much as possible.
For any doubts you can always refer SDN.
For the business functionality you can start with the following:
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Thanks,
Samantak.
Rewards points for useful answers.

Help with CRM

Hello Experts,
Plz guide me, i'm begging (all perplexed and low on motivation).
I'm handling CRM for the first time and have got no idea how to proceed with the implementation (Have worked in SCM before).
I'm supposed to implement the Marketing & Sales module (Campaign --> Lead --> Opportunity --> Proposal --> Quoting --> Order cycle alongwith interactions).
But unable to proceed in a channelized manner for the implementation.
First of all i guess i need to understand the architecture of the modules (front-end & back-end).
Plz guide me, help required desperately (boss is on my head).
My Current working environment:
Database: 10g
Application Server: 10g (10.1.2)
EBS: 12.0.6
Regards
Ari

Hi Shree,
Plz spare me of this impl doc. I'm tired and scared of this doc now. Have already gone through this several times and being unable to fully understand it or rather my requirement is not to fully understand it coz the project isn't inclusive of the whole module. I Just need to implement specifically the case i described earlier (a very basic one).
Plz simplify this to me a li'l. I'll be obliged.
Regards
Ari

Urgent help on CRM E Commerce

can anybody give fair idea on crm ecommerce with EP, i need to know about technical architecture, BP details of E Selling and how it is diffrent from E Commerce B2B Portal.
any detail document, please mail me on <removed by SAP Community Network Moderator>
Himanshu

Hi Abdul,
Base Customization starts with the CR100 - BASE CUSTOMIZATION. You need to have a good understanding of the CRM Business Transaction, Business Partners, Organization Modules and Products related technical details.
As for the technical Questions, the best points is SDN as it contains mostly the live questions and scenarios which no one else will be able to provide you. Also put a debug point in the existing code and try to get into deep as much as possible.
For any doubts you can always refer SDN.
For the business functionality you can start with the following:
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Thanks,
Samantak.
Rewards points for useful answers.

There are some space between paths, please help me to solve this

Hello everyone, i've little question about paths. I get this problem everytime, i searched and didn't find answer.
There are some space between two different colored paths. There is image below to show the problem more open.
Thanks for helping.

sscayir,
It looks like the screen artifact/Anti-Aliasing issue so often discussed here.
You may get rid of it by unticking Anti-Aliased Artwork in Edit>Preferences>General, and see more pixelation on screen, but you will probably find that the artifact remains at the same size when you zoom in and that it will not show in PDFs, print, and raster images created by exporting or Save for Web; and yet again, it may be a real issue.
Which is it?

Need help on CRM IC webclient for service business.

Hi All,
This is Ram, worked on SD, PM and EHS modules. But now i am taking new assignment CRM service and CRM IC.
Now we are about to start an in house project for service business. so we decied to go for CRM service with CRM IC webclient as front end. Especially i am looking into CRM IC area, so i would like to know the standard process flow in IC webclient for service business.
Like when customer calls an agent, then log will be created by an agent and then service tickets can be created...similar to that i just wanna know the std.process flow so that i can map my current business tool (Interact) to CRM IC with workflow.
Regards,
Ram.

Hi,
Please go through SAP Help at
http://help.sap.com/saphelp_crm60/helpdata/en/46/15306a2fd214dbe10000000a155369/frameset.htm
Secondly, there is a very good book by John Burton
New book on Interaction Center available from SAP Press!
Go through the following thread
Documentation for Interaction Center (IC) WebClient
Go through the cookbook details at
CRM 2007 WebClient Cookcook available!
Regards,
Deepak

Path To Help on CRM 7.0

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