Pathetic service, Bought on 17th May 2014 and within 13 days have so many problems but no resolution
I have bought Xperia Z2 on 17th May 2014 and have to visit service center situated in sector 18 Noida (Ambe electronics) on 26th May 2014 as my phone was getting heated up and restarting automatically, battery was draining and camera was not working, at the service center I was told that its just a matter of software update and it took 5 hrs to get things done at the service center, and the engg. at service center mentioned if the problem persists the phone would be put for replacement, on 31st May 2014 again I had to visit service center as same problem persisted and even internet stopped working.On receipt of my phone at service center they said we will keep it and update you the status on Tuesday we will call you to tell the problem. My question is if they mentioned it has to be replaced then same should be done rather that they again checking it for 2 days and confirming me the same.Worst part is service center doesn't have a manager whom we can talk to to get things fastened up and the staff at the service center is pathetic they don't know how to deal with customers. Biggest challenge is I have invested nearly 50K on the phone but within 13 days of purchase I have already made 2 visits to the service center and still don't know about my phone's status. Need Sony India to look into it and get the matter resolved on priority, we are buying Sony because of the brand and quality and not to make our own life miserable.
My Current Job number is: W114053102662
My earlier Job Number is: W1145052602690
Hoping to get a positive revert from your side and swift action to get my replaced new phone back with me as soon as possible
I am sorry to hear about your issue.You should contact:
1.Xperia care - http://www.sonymobile.com/global-en/support/contact-us/
2.A staff member - http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien
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