Pathetic speeds and unreliable Connection

Question

Hi
I have been having pathetic speeds and an unstable connection on my BT broadband since the start of 2010 I suspect this coincides with the roll out of 21CN on my local exchange. I use BT to mainly talk to my famly over skype but since the start of 2010 the quality of calls has gradually gone downhill and it became almost impossible to use my broadband connection in august when it would randomly disconnect and the audio and video quality on skype became utterly pathetic.
On talking to indian call centre, I got told that my router was faulty and since my contract ran out in august, I need to sign up to a new contract to recieve a replacement router. on signing up to a years new contract on 2nd September and going with the ussual hassle of a few weeks delay in getting the router and arguing with the indian call centres to get the router sent as they delibrately cancel the router delivery after making the sale, when I eventually got the router the broadband was no better, I complaining further to BT I got told there is a fault at the exchange which they'll fix and the broadband speed would go up. Guess what nothing happened to the speed. In 2009 the typical speed on my connection according to speed test used to be 5.5 Mbs up and 500kbs down now I was stuck with 3Mbs and 270kbs and then things took a turn for worse in the last week of October the speed went down to 50kbs (down) on checking with bt speed test, I found my IP Profile was limited to 65kbs. I called up BT to complain again this time they decided to send and engineer over to my house who while doing the test casually told me that line doesn't have any problems but even though you should be connected at ADSL2+ none of my checks confirm this is the case the switches may be ADSL2+ but the backend is not connected. Now I don't know what to make of this except may be say BT is cheating with its customers.
Please free to make suggestions to help me, my router stats are:
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:43:43
Downstream 4,188 Kbps
Upstream 612 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 14.1 dB / 4.2 dB
Line attenuation (Down/Up) 52.0 dB / 29.4 dB
Output power (Down/Up) 18.8 dBm / 12.4 dBm
Loss of Framing (Local) 39
Loss of Signal (Local) 80
Loss of Power (Local) 0
FEC Errors (Down/Up) 3152 / 3
CRC Errors (Down/Up) 64 / 2147480000
HEC Errors (Down/Up) nil / 89761
Error Seconds (Local) 2
and the latest BT Speed tester results are as follows :
Thanks
Zuhair

Answer 1

Hi Zuhair,
Thanks for posting. I can check what's going on with the connection. Drop me an email to the address in my profile wwith your account details and a link to this post for reference.
Cheers
David
BTCare Community Mod
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