PATROL AGENT ISSUES

Hi team,
one of my production server getting below error in cluster environment but sql server services are running fine,here there is impact in production.
while I am trying to bring online again it's failing,
how can we reslove this issue.
Thanks,

Do you have a third party tool installed on SQL Server ?
Best Regards,Uri Dimant SQL Server MVP,
http://sqlblog.com/blogs/uri_dimant/
MS SQL optimization: MS SQL Development and Optimization
MS SQL Consulting:
Large scale of database and data cleansing
Remote DBA Services:
Improves MS SQL Database Performance
SQL Server Integration Services:
Business Intelligence

Similar Messages

CCMS Agent Issue in Central Monitoring System

Dear Guru's,
We are configuring the CCMS Agent in our landscape, while registering the CCMS Agent we're facing some issue.
CEN system - Only ABAP Stack - ECC 6.0 Ehp3
Target System - Double stack (ABAP + JAVA, Netweaver 2004s)
After completing the Visual Admin settings. Service file SAPCCMSR.99 has
been generated automatically. As per the help.sap the service file should
be SAPCCMSR.<Instance No.>, our instance no. was 00 but its was generated
with 99 (SAPCCMSR.99).
Two RFC has been created in Double stack system and one RFC has been
created in ABAP system.
RFC in ABAP system :
SAPCCMSR.HOSTNAME.00 - its not working
(Error Details, ERROR:program hostname.sapccmsr.00 not registered)
RFC in Dual-stack System :
SAP.CCMS.J2EE.SID - its working
SAPCCMSR.HOSTNAME.00 - its not working
(Error Details, ERROR:program hostname.sapccmsr.00 not registered)
While testing the Remote System Topology, we're getting communication
error.
In RZ21, Topology - Agents for Remote Systems - Display Overview, Agent
for SAP System SID tab, Agents for Remote SAP Systems, selecting the
available system (Dual stack system) and give Test Connection means
its throwing Error opening an RFC connection - SAPCCMSR.HOSTNAME.00
Could you please suggest, what we're missing.
regards,
Guna

Hi,
Thanks for your reply.
What your said was rite, but I'm unable to get J2EE (Java Stack) alert information in RZ20 of the same system, coz., its dual stack system. If we don't have any issue in Java means it should be updated in RZ20 of the same system.
In Dual-stack System:
RZ20 -> CCMS monitor sets -> SAP J2EE Monitor Template -> All Systems -> SID -> J2EE Engines, J2EE Applications, J2EE Log files... these are not updating here.
Could you kindly suggest for above issue.
regards,
Guna

Agent Issue In Obiee 11g

In OBIEE 11G, how to send automatically one email for different level users for having a look different data by agent?
For example:
One report architeture:
Region--------District---------Sales
Region 1------District1--------100
------------------District2---------200
Region 2------District3---------300
------------------District4---------400
One Level can have a look at data:
Region-----------------Sales
Region 1-------------300
Region 2------------ 700
Another Level can have a look at data:
Region--------District---------Sales
Region 1------District1--------100
------------------District2---------200
Region 2------District3---------300
------------------District4---------400
Is it possible to implement this requirement in OBIEE 11.1.1.6? Thanks.

Hi Satya,
Thanks for you help.
If I add this new users into one group in users table and send one email to group, it will no result. Message display as below:
Eventually succeeded, but encountered and resolved errors...
Number of skipped recipients: 0 of 0
AgentID: /shared/test/sad
Invalid subscribers skipped: weblogic
create table USEREMAIL
Logon VARCHAR2(50),
Display_Name VARCHAR2(50),
Group_Name VARCHAR2(50),
TimeZone VARCHAR2(50),
Language VARCHAR2(50),
Locale VARCHAR2(50),
Email VARCHAR2(50),
Email_Priority VARCHAR2(50),
Email_Type VARCHAR2(50),
Cell_Phone VARCHAR2(50),
Cell_Phone_Priority VARCHAR2(50),
Pager VARCHAR2(50),
Pager_Priority VARCHAR2(50),
Handheld VARCHAR2(50),
Handheld_Priority VARCHAR2(50)
Create table users(
USERID varchar2(50),
USERPASSWORD VARCHAR2(50),
GROUP VARCHAR2(50)
insert into useremail values
('kobe','kobe_xu','BIAdministrators','','','','[email protected]','H','HTML','','','','','','');
insert into users values
('kobe','123456',''BIAdministrator');
and create AUTHENTICATION block:
select USERID from USERS where USERID=':USER' NQS_PASSWORD_CLAUSE(and USERPASSWORD= ':PASSWORD')NQS_PASSWORD_CLAUSE
CREATE AUTHORIZATION BLOCK and set row-wise:
SELECT 'GROUP', USERROLES FROM USERS WHERE USERID=':USER'
Please help me to find the issue, thanks very much for your precious time.

Agent issue with 10.2.0.4 on RHEL 4 for single instance db.

Hi,
I had 2 instances that were not able to upload nor where they secure. For one of them which ran on port 5500, I was able to go through the forums and basically I ended up dropping the repository for that instance, and then I was able to secure the agent, and uploads were fine. Now I have one single instance that runs on port 1158:
[oracle@stdb7 bin]$ emctl status agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent Version : 10.1.0.6.0
OMS Version : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 27304
Parent Process ID : 27301
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 10:53:16
Started by user : oracle
Last Reload : 2009-05-12 10:53:16
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 56
Size of XML files pending upload(MB) : 2.44
Available disk space on upload filesystem : 70.15%
Agent is Running and Ready
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent successfully stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
clearstate failed with ret=-10
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl start dbconsole
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
http://stdb7XXXXorg:1158/em/console/aboutApplication
Agent Version : 10.1.0.6.0
OMS Version [oracle@stdb7 bin]$ emctl status agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent Version : 10.1.0.6.0
OMS Version : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 27304
Parent Process ID : 27301
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 10:53:16
Started by user : oracle
Last Reload : 2009-05-12 10:53:16
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 56
Size of XML files pending upload(MB) : 2.44
Available disk space on upload filesystem : 70.15%
Agent is Running and Ready
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent successfully stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
clearstate failed with ret=-10
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl start dbconsole
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
http://stdb7XXXXorg:1158/em/console/aboutApplication
Agent Version : 10.1.0.6.0
OMS Version : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 25197
Parent Process ID : 25194
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 11:25:33
Started by user : oracle
Last Reload : 2009-05-12 11:25:33
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 66
Size of XML files pending upload(MB) : 4.18
Available disk space on upload filesystem : 70.14%
Agent is already started. Will restart the agent
Stopping agent ... stopped.
Starting Oracle Enterprise Manager 10g Database Control .... started.
Logs are generated in directory /dsk0/oracle/stdb7XXXXorg_dhqprd/sysman/log
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent is Not Running
[oracle@stdb7 bin]$ emctl unsecure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Checking Agent for HTTP... Done.
Agent is already unsecured.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent is already stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD upload error: uploadXMLFiles skipped :: OMS version not checked yet.. : 10.1.0.6.0
Protocol Version : 10.1.0.2.0
Agent Home : /dsk0/oracle/stdb7XXXXorg_dhqprd
Agent binaries : /dsk0/oracle
Agent Process ID : 25197
Parent Process ID : 25194
Agent URL : http://stdb7XXXXorg:3938/emd/main
Started at : 2009-05-12 11:25:33
Started by user : oracle
Last Reload : 2009-05-12 11:25:33
Last successful upload : (none)
Last attempted upload : (none)
Total Megabytes of XML files uploaded so far : 0.00
Number of XML files pending upload : 66
Size of XML files pending upload(MB) : 4.18
Available disk space on upload filesystem : 70.14%
Agent is already started. Will restart the agent
Stopping agent ... stopped.
Starting Oracle Enterprise Manager 10g Database Control .... started.
Logs are generated in directory /dsk0/oracle/stdb7XXXXorg_dhqprd/sysman/log
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent is Not Running
[oracle@stdb7 bin]$ emctl unsecure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Checking Agent for HTTP... Done.
Agent is already unsecured.
[oracle@stdb7 bin]$ emctl clearstate agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD clearstate completed successfully
[oracle@stdb7 bin]$ emctl secure agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Enter Agent Registration password :
Agent is already stopped... Done.
Securing agent... Started.
Requesting an HTTPS Upload URL from the OMS... Failed.
The OMS is not set up for Enterprise Manager Security.
[oracle@stdb7 bin]$ emctl start agent
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Starting agent ... started.
[oracle@stdb7 bin]$ emctl upload
TZ set to US/Eastern
Oracle Enterprise Manager 10g Database Control Release 10.2.0.4.0
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD upload error: uploadXMLFiles skipped :: OMS version not checked yet..
So, with this one instance and agent, I keep going in loops with the same 2 errors:
1. EMD upload error: uploadXMLFiles skipped :: OMS version not checked yet..
2. The OMS is not set up for Enterprise Manager Security.
I even followed related messages on the forums here to try to resolve the issue, but this did not work:
'- emctl stop agent
- delete all files in $AGENT_HOME/sysman/emd/upload and $AGENT_HOME/sysman/emd/state
- emctl clearstate agent (this should delete all state files but sometimes it is not enough, but I experienced that it is better to use this command after deletion of the files)
- emctl secure agent (and specify the password on demand)
- emctl start agent'
Any advice or help on HOW to secure this instance's agent and get it to upload would be greatly appreciated.
Edited by: user611572 on May 12, 2009 9:11 AM
I guess I solved my own issue, however I basically had to drop and recreate the repository and grid control for the instance, thus loosing over 3300 XML files, but now the agent is working and the server is running secure. I simply did:
emca -config dbcontrol db -repos recreate
And answered all the questions... I am wondering if the 3300+ xml files I deleted by following some guy's response in a similar thread was necessary, and if it was not, I wonder if I would have been able to upload all of the files after executing and rebuilding....

Since you have dropped the repository thats why it was needed to deleted the previous files

Exchange Server 2007 Transport Agent Issue

This is the first time i am working on Exchange Server Development. Below is a simple Transport Agent that i am using, this agent should simply update the email Subjects
as shown below in the code.
using System;
using System.Collections.Generic;
using System.Text;
using Microsoft.Exchange.Data.Transport;
using Microsoft.Exchange.Data.Transport.Smtp;
namespace MyAgents
public sealed class MyAgentFactory : SmtpReceiveAgentFactory
public override SmtpReceiveAgent CreateAgent(SmtpServer server)
return new MyAgent();
public class MyAgent : SmtpReceiveAgent
public MyAgent()
this.OnEndOfData += new EndOfDataEventHandler(MyEndOfDataHandler);
private void MyEndOfDataHandler(ReceiveMessageEventSource source, EndOfDataEventArgs e)
e.MailItem.Message.Subject = "This message passed through my agent: " + e.MailItem.Message.Subject;
Below is the Powershell script i am using to install the Agent.
Net Stop MSExchangeTransport
Install-TransportAgent -Name MyAgent -AssemblyPath EmailLogger.dll -TransportAgentFactory MyAgents.MyAgentFactory
Enable-TransportAgent -Identity MyAgent
Net Start MSExchangeTransport
Agent installed successfully using Exchange Management Shell.
Now when i send/receive emails in exchange, Email subjects are not modified. Emails have their original subjects. I don't know why?
I also performed the steps mentioned in below links to debug the Agent but breakpoints are not being hit by Visual Studio Debugger.
sf-tools.net/Messaging/tabid/55/EntryId/163/Exchange-2010-Transport-Agent.aspx
stackoverflow.com/questions/12347123/debugging-ms-exchange-2007-transport-agent
omarjames.com/blog/index.php/debugging-exchange-transport-agent/
My System Configuration
I am using the Exchange Server 2007 Virtual Machine provided by Microsoft from link below
microsoft.com/en-pk/download/details.aspx?id=14901
I also installed the Visual Studio 2008 on the VM for debugging.
Please help me in resolving the issue?

How are you testing this ? a SmtpReceiveAgent will only fire when the server receives email over SMTP. So if your just logging on and sending an Internal Email (eg mailbox to mailbox) or sending Email externally then the
SmtpReceiveAgent wont fire. For a single server if you want to capture all email you need to use a router agent see
http://blogs.technet.com/b/postwoman/archive/2010/09/14/step-by-step-how-to-create-a-routing-agent.aspx
. If you want to test what you have try sending an email to mailbox over SMTP using an SMTP client or Telnet
http://exchange.mvps.org/smtp_frames.htm
Cheers
Glen

Adobe Air Mobile User Agent Issue.

Hi,
We are working on the adobe air applications to handle multiple instance of mobile user agents. While doing so we observed that when a user agent
belonging to android/ios/windows/ mobiles web page objects/ui for mobile website is not loading as it was expected. To be precize some of the ui components
location is getting distorted. Please let me know the possible solution/fix for the same. Looking forward to hear on this soon.
PS: Same user agent when loading on firefox user agent addon, mobile web site opens properly without any issue.

DOES THIS MEAN YOU ALREADY ABLE TO USE A CUSTOM USER AGENT FOR AIR PROJECT ??
CAN YOU EXPLAIN HOW TO ADD CUSTOM USER AGENT ?

Commission agent issue

Hi guys,
Can any one hlep me out,my cleints wantss us to add comison agent for evey order, how exactly we need to map this scenario in partner function determination.
Thanks

Hi,
Commission Agent Set-up in Sales Order
You can create a partner function as Commission Agent and assign it to your sales order partner function and carry out your transaction and post the commission amount after the receipt of the payment. You can go through as follows. SPRO>Sales & Distribution>Basic Functions>Partner Determination>Set up Partner Determination>Set up Partner Determination for Sales Document Header>Partner Function>Select SP>Copy>Name it as ZC>Save it. Now Click on Account Group-Function Assignment>New Entries>Partner Function "ZC" and Account Group-say your account group 1000> save it. Now Click on Partner Determination Procedures>select TA and click on partner Functions in Procedure>New Entries>Partner Determination Procedures as TA and Partner Function as ZC>Save it Now Click on Partner Determination Procedure Assignment>Select your Sales Order Type say OR and assign TA here and Save it Now you also need to have a master of Commission Agents so, Create a separate Account group for it say ZCOM-Commission Agent>SPRO>Financial Accounting>Accounts Receivable and Accounts Payable>Customer Accounts>Master Data>preparations for Creating Customer Master DAta>Define Account Groups with screen layout>New Entries>ZCOM>Save it. Now Number Ranges for your commission agent>SPRO>Financial Accounting>Accounts receivable and accounts payable>Customer Accounts>Master Data>preparations for Creating Customer Master Data>Create Number ranges for Customer Accounts>Click on Change intervals>insert interval>ZC>SAVE it Assign number ranges to your account group ZCOM and ZC number range. Now for having a separate master data for your commission agent you need to also separately set up a Partner Determination Procedure for it. Same procedure for setting this also>spro>Sales & Distribution>Basic Functions>Set up Partner Determination>Setup Partner Determination procedure for Customer Master Select Partner Functions>new Entries>partner function as ZC-partner type-KU>Save it Now click on Accounts Group-Function Assignment>New Entries>Partner Function-ZC and Account group ZCOM>SAve it Now click on Partner Determination Procedures>New Entries>Say ZC Commission Agent>Save it Now Select your partner Determination Procedure ZC and Click on Partner Functions in Procedures>New Entries-ZC-ZC>Save it Now Click on Partner Determination Procedure Assginment>New Entries>Group-ZCOM-partner procedure-ZC>SAve it Now create your Commission Agent>XD01>Create your commission Agents with only one partner function i.e ZC and save it whenever you create sales order you need to manually select the ZC partner function in your sales order header and complete your sales order process. On completion of the sales activity i.e receipt of payment your can issue a credit note using SD functionality also. I have done it while answering this query, try this out and let me know if you have any queries.
If you need any further help write me with screenshots
Rajiv Trivedi

Agent issue:Oracle keeps proposing enlarging the memory of the java stack

Hi,
Our PROD agent suddenly started not responding . The package showing execution in monitor without showing what code it is executing. This continuously exeecuting package then we had to set to error and then we went with execution with Local(no agent) which got executed successfuly in prod but still having issues with PROD agent.
Oracle proposed the sol- "Oracle keeps proposing enlarging the memory of the java stack " The sol worked for few days and again facing the same issue. One of the
query raised by oracle is
"Ask the developers if they are using standard transaction processing knowledge modules and if they have considered using BULK loading type knowledge modules ? Please
ask them for the precise name of the Knowledge Modules used and if they have been customized or not"
How to identify this in detail? Any clue . We are using the standard KM and havent customized any KM
With Thanks,
Shilpa Dhote

The question is what Knowledge modules are you using? Some use Bulk type processing, others transaction based. You can list knowledge modules by interface using a SQL query like this one :
http://odiexperts.com/kms-in-each-interface

UCCX 7.X - Agent Issue

Remote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational. No network changes have occured so this has me confused as these agents were working yesterday. Anyone ever experience this? Thanks in advance.

I know this is an OLD post, but we recently had experienced the same issue where only one Agent was getting this error. So I thought I would share how we fixed the issue.
The Agent was able to login but could not "go ready".
When you tried to "Go Ready" this error message below poped-up:
         "11:07:27 Resource's Device is Off.
          11:07:27 The agent extension is out of service.
          Ready state change and call control operations cannot be performed."
The way we resolved this was to: Disassociate the Agent's Device from the main "Application User" --> the "rmuser", save the config, then re-associate the Agent's Device back to the "rmuser" and save the config...
I hope this helps someone, because I was searching all over for a resolution to this...
Thanks,
Matt

DESK TOP AGENT ISSUE

Hi everyone
We have a company and one department is used for their contact center space
Problem they are facing is when an agent takes an external call and then transfers it to an internal user the call seems to stay in their que and stops them from taking calls....
I have also got them to uninstall desk top agent and install but this does not help, the downside of this is SODS law when we test it works but happen intermittently
Pleas any help would be great
Attached is a mug shot of an agent who has taken call and transferred

I would open a TAC case for this, I'm guessing here that there might be some codec issue going on and the call hangs up or if you transfer the call to a Unity VM the call will hang. However, before opening a TAC I would spend some time figuring out a way to troubleshoot it.
david

OEM push Agent issue

Hi,
I am on 10.2.0.3 and when I am trying to push the agent to the target server and I ran into an issues with port, below is the message:
The required port(s) in the range is not available:
PROBLEM: the free port availability check has failed
ERROR: check complete. The overall result of this check is: not executed
RECOMMENDATION: Please free one of the ports in the required range.
The port the agent used is 3872, I check the OS and the port is not not being used. I also even tried another port but got the same errors.
Anyone had this issue before?
thanks

You must use another port for the agent
To change the port you must edit the file AGENT_HOME/sysman/config/emd.properties, and in this file locate the entry:
http://hostname_of_agent:3872/emd
Change the port 3872 for another port that you know than its available. To short the port is available run
telnet hostname port
If you execute a telnet to hostname port and you receive the Escape Character then is that the port is free
Regards

Wily host agent issue

Hi Experts,
I have an ongoing issue regarding setting up managed systems in Solution Manager.
My solman system is SP21 and everytime I go to setup a system via Managed System Configuration --> Diagnostics Configuration. I get the same error no matter what the managed system is. The latest version of the ISAgent has been installed via SDM and LMService is up to date. I have stopped and restarted the agents in order to try resolve this but this did not work. I have searched through the forum but have yet to come up with a solution, could this be a bug with SP21?
The error below is what I see during this step:
" Wilyhost Agent configuration finished without errors, but on Enterprise Manager (chsmpci.cbapps.int:6001) no Wilyhost Agent was detected from host cbppici. Please check the log file jvm_smdagent.out whether the Wilyhost Agent could connect to the Enterprise Manager. If the Enterprise Manager configuration has been changed recently please restart the SMD Agent on OS level.
Step Wilyhost Agent Details
Created destination PPI|cb102p29_PPI_11
Created destination SapHostAgent_cb102p29
Created destination SapStartSrv_cb102p29_PPI_11
Created action PPI - PPI AbapSystem
Created action PPI|cb102p29_PPI_11 - PPI|cb102p29_PPI_11 AbapInstance
Created action SAP OsCol - SapHostAgent_cb102p29
Created action PPI|cb102p29_PPI_11 - SapStartSrv_cb102p29_PPI_11
Created 4 action(s).
0 Wilyhost Agent(s) from host cbppici are connected to the EM.
Wilyhost Agent configuration finished without errors, but on Enterprise Manager (chsmpci.cbapps.int:6001) no Wilyhost Agent was detected from host cbppici. Please check the log file jvm_smdagent.out whether the Wilyhost Agent could connect to the Enterprise Manager. If the Enterprise Manager configuration has been changed recently please restart the SMD Agent on OS level. "
Could you help me on this issue as it is holding the project up.
Thanks
Stephen

Hi Pascal,
I have users Admin and Guest as default users in file users.xml and in the file domain.xml I have the following information:
        <grant user="Admin" permission="read"/>
        <grant user="Admin" permission="run_tracer"/>
        <grant user="Admin" permission="live_agent_control"/>
        <grant user="Admin" permission="historical_agent_control"/>
        <grant user="Guest" permission="read"/>
        <grant user="sapsupport" permission="full"/>
Regards
Stephen

ACS Windows Agent Issue

Hi,
We just upgraded our 3.3. ACS to the latest version without issue. I created the Remote Agent on the ACS, but we I install the Agent on the Windows 2003 server I get "Unable to initialize variables". Anyone? Thanks.
John

John,
- Logon to the computer as a Local Administrator, preferably "Administrator", and then try and uninstall Remote Agent & try and install it back. Log on locally to the box and install the RA.
- If above doesn't work, you might have to manually uninstall Remote Agent. After uninstalling, you can try to reinstall the current version of the remote agent.
somishra

CAD Mobile Agent Issue

The issue I am having is that when I log into CAD as a Mobile Agent when I use Nailed Mode, I receive the initial call to my mobile device and I answer or attempt to answer the call but at 10 - 15 seconds it drops and I get logged out of CAD. If I log in Call By Call mode I can log and stay logged in fine, but when a call is routed to my mobile device the same thing happens, it rings, I answer the call or at least believe I answered the call and then it disconnects after the same 10 seconds or so. The JTAPI logs show RESOURCE_NOT_AVAILABLE and the CUCM logs show a Disconnect Code of 47. I've had a TAC case open for a while and not getting anywhere other than the UCCE team has transferred it to the CUCM team now. Has anyone else had problems setting up Mobile Agent in a UCCE 8.x and CUCM 8.x environment? I've set it up in previous versions many times without problems and the first time I am trying it on 8.x I'm having issues. Wondering if anyone else has had problems or have any ideas to check. I've checked nearly everything, codec, MTP resources, etc that I can think of.

I ended up restarting PG and CTI Manager on CUCM and it works now.

One agent issue: CTIOS is not prompting about a call and constantly logging itself off

Hello all,
One agent in the call center is experiencing the following issue:
The coming calll will not ring into the agent's desktop application CTIOS. The softphone(CTIOS) is not prompting about a call. ( The coming call will ring into the phone set) . And the agent is constantly logging itself off.
The phone set's configuration looks O.K... Anything else I need to check?
Software Version: ICM 6 with CCM4.1
I appreciate your help.

If this is only one agent I recommend you just save your time and either reformat the computer or change the phone. You can decide which one needs to be replaced by having another agent on another computer use that phone and then have your bad computer use another phone.
david

PATROL AGENT ISSUES

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