Pause between Phone Number and Extension

Hello All,
I have a new 8330 Smartphone. My carrier in Sprint.   When I enter a phone number into the address book, insert a pause, and then type the extension, and then I save and call the number ....my phone pauses before the phone number and does not pause after dialing the phone number and then enter the extension.  Has anyone experienced this problem and do you know a solution?
Thanks

How are you entering the pause?
After you enter the phone number in the field, press the Menu key > Add Pause, then the extension.
Is that what you are doing?
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