Pavilion 23tm Monitor touch screen not working

Hi, We bought a Pavilion 23tm Monitor today and touchscreen is not working.
Chat to one of your tech support and he remotely access my computer and tried to get it working but failed. So he told me to go to australia website. I tried to get contact through technical support but when I get to the page to find the product it can't find the product. I've put the Product name and even the Product number but no luck.
Can someone please help me enable the touch screen on the monitor pls.
I am using a laptop and connected the laptop through HDMI.
I have installed the cd that came with it also.

Hello Belle07,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues getting your new HP 23tm Monitor working and are looking for Technical Support in your area. I am providing you a link to thTechnical Support Contact Page for Australia.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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