Pavilion dm1-4020sa - Webcam Problem

when i try to use the webcam via skype or HP mediasmart webcam software the webcam light comes on but the video doesn't show then the notebook starts to hang and i need to use the power button to switch off
nothing appears in the Windows 7 event logs, and the driver is insyalled okay. its using the generic Windows 7 usbvideo.sys driver
its been working fine for weeks up til now, i have no idea what's happened
your help appreciated

Hi,
Please use this to fix
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en&product=3761191
Good luck.
BH
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Similar Messages

HP Pavilion dm1 4020 sd Hard Disk problem

Hi
I've a problem with the hard disk of my pavilion dm1.
At the beginning I had problme with the whole system that started blocking from time to time.
windows just froze, all the system just forze and there was no way to recover.
After gettign annoyed I just resotred factory settings and the os from scratch.
The new os is now working but if I try a scandisk on the C: drive, it happend the same, the scandisk just stops after a while at stpe 5 of 5 and never finish.
So I'm starting thinking that thare is some hard disk failure, bad sector or so that froze the notebook, the same can have caused all of the issues I had before, when the disk had more data and maybe that specific sector was used by system files.
how can I check recover from this error?
Thanks

Hi,
The 303 error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the 'freezing' issue.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
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Webcam problem pavilion dv6

this is pavilion dv6. my webcam doesn't start manually or automayically on internet. cyberlink webcam has been installed as the software. what do i do?

Hi @Madwho,
Welcome to the HP Support Forum!
I understand that you are having webcam problems. I am happy to help you, but it would be best to get the full product number and OS version. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
See the following pages I have found that should assist you with this problem. I am including some pages on several possible problems to try to cover most of the bases as I do not know your OS and full computer. Hopefully one of these shots will hit the basket.
Webcam Troubleshooting (Windows 8)
Webcam Troubleshooting (Windows 7)
Fixing Webcam After Changing the Operating System
Webcam Drivers
YouCam Quick Setup
Using CyberLink YouCam to Capture Videos and Pictures, using the Webcam (Windows 8)
Testing a Webcam Using YouCam
Please let me know if this helped at all or if you need more. If you do please post any results or error messages you had, plus the product number and OS versions as I mentioned in the beginning.
Malygris1
I work on behalf of HP
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HP Pavilion dm1-4000au Entertainment Notebook PC_Keyboard and Touchpad Suddenly Stops Working

Hi there,
I have an HP Pavilion dm1-4000au Entertainment Notebook PC (QG411PA) running Windows 7 Ultimate 32-bit for more than a couple of years already. During those times up until now, whenever my laptop is on standby for an hour or so, its keyboard and touchpad suddenly stops working, regardless if its running on battery or on AC power.
I always ensure that I have an external mouse in order for me to navigate properly and pull up the on-screen keyboard in order to type once that issue arises.
All appears to be updated in terms of Windows Updates and I even reformatted it, but issue still persists.
Is this particular issue that I am experiencing a harware issue? Perhaps a software issue? Or maybe a defective model itself?
Your prompt response is highly appreciated.
Sincerely,
Led
This question was solved.
View Solution.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click this Link to find more troubleshooting steps to resolve this issue
Hope this helps, for any further queries reply to the post and feel free to join us again
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Although I am an HP employee, I am speaking for myself and not for HP

Touchpad irratic behavior that I can no longer control on Pavilion dm1 notebook

I have Pavilion dm1-4210 notebook with Windows 7. Touchpad is Synaptics PS/2 Port TouchPad. When I first turn computer on, TouchPad usually works fine for maybe an hour or so. Then, all of a sudden the curser takes on a life of its own and refuses to move around the screen as it should. If I try to move curser UP OR DOWN, the arrow turns into a small vertical rectangle that will not move. All the rectangle does is reduce the view properties of the screen (reminds me of what you see when using the middle dial on a mouse). If I try to move curser to the RIGHT OR LEFT, the curser turns into either a little cross with a vertical and a horizontal double arrow, OR a litte diamond symbol with 4 little boxes in it, yet it will not move around the screen. Also sometimes cursor jumps to left side of screen on its own. I cannot get the curser to return to normal, except by banging on the touchpad in frustration, which I know is not a very good repair technique. Otherwise I have to re-boot for the touchpad/cursor to go back to normal, but that is becoming a real pain. The other time this happens is often right after I plug in a flash drive or external hard drive. NOTE: this problem is ONLY when I am using the TouchPad. I never have any problems when I am using a wireless mouse, so the problem is specifically with the TouchPad. When I run internal troubleshooting, or the HP driver check online, every test says the TouchPad is operating normally and the driver is up to date. But there clearly is something wrong, but beats me what it is. Any ideas?

Hi,
First try uninstalling and reinstalling the touchpad drivers...
To uninstall the touchpad go to Control Panel and Add/Remove programs.Select Synaptic Touchpad and click uninstall or remove..Restart the computer and then download the driver from the link below:
Synaptics TouchPad Driver
You can also refer this link to adjust few settings in the touchpad that may fix.Try diabling the gesture controls and check:
Turning all gestures off and on
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Pavilion dm1 3014au

Alright here comes a detailed description of all the trouble i have borne since I bought this HP machine.
Buying the HP Pavilion dm1 3014au was a huge mistake. The much hyped AMD E350 processor and the overwhelming capabilities packed in this 11" Notebook.
I got my notebook in April 2011 and was pretty exicted to own it since it claimed to be a trend setter. Alas! It turned out to be a nightmare. There has been issues like overheating of the notebook, HDD failures and that too 4 times.
1. I got my first HDD crash after 3 months of purchase. Though the trouble seemed unsual as it could happen to anyone. So I called up HP support and within 3-4 days my HDD was replaced.
The problem that i faced was my HDD use to crash a lot and that too randomly. And on reboot it use to say' Hard disk not found'
I tried re installing my Windows 7 os several times but then seemed HDD replacement was the last resort.
2. I observe the over heating of the laptop base even when i use it under normal conditions that is without any heavy applications usage and for a little while , around 2 hours.
This time i get my thermal module fan changed.
3. One fine day the HDD behaves the same . Again the ' HDD not found' error.. that is '03F0' . It was agonising to see this again. I call up HP support again and then they get my HDD replaced again. Of course the Engineer who visited the site did their end of diagnosis, ran some HDD test from the BIOS. So finally i get another HDD replaced. It happened after almost 1 month from the first HDD replacement.
4. The HDD crashes again, same 03F0 error. Tried re installing OS. Everything. But alas!. This happened only after a week of the second HDD replacement. The HDD fails to get detected. So agonised and hurt by the poor quality of HP replaced products i was left in an awe. The HDD is replaced for the 3rd Time.
5. After a couple of months when i finally believed this HDD crash wont happen again, I was proved wrong as it crashed again. Similar issues, 03F0. Boot Device not detected. HDD does not exist. This happened after 3-4 months from the third HDD replacement. Again I call up HP care and they repalce my HDD.
6. Only after 2 days i bear the same issue. the HDD crashes again. It does not get detected. This time I even left my machine at the HP care Centre for 3 days so that they can take a holistic check. The Engineer has so far only replaced the 'Connecting cable ' of the HDD. And returned my machine saying it wont crash again.
7. IT CRASHED AGAIN. THE HDD failed to be detected. It randomly freezes and leaves me with no choice but to have a hard reboot.
I am so troubled, agonized and angry at the kind of service and quality HP maintains. The whole exercise of calling HP care seems futile when they just cannot solve the issues.
Before writing this post, I browsed the other posts too and saw how others too have the similar HDD problems.
BEWARE OF HP machines. I do not rely at them at all now.
Since April 2011, I have had 3 HDD replacements. and its counting.
Tomorrow i should leave my machine to the HP care centre again as they suggested.
Lets See if i can ever get rid of this mess.
MY Advice: DO NOT WASTE YOUR MONEY ON HP Products.

" HDD crashes again, same 03F0 error."
Its not the hard drive, its the hard drive controller on the motherboard, the motherboard needs to be replaced. Getting HP to do this might be a challenge.

HP Pavilion dm1 3014au AMD E350

Alright here comes a detailed description of all the trouble i have borne since I bought this HP machine.
Buying the HP Pavilion dm1 3014au was a huge mistake. The much hyped AMD E350 processor and the overwhelming capabilities packed in this 11" Notebook.
I got my notebook in April 2011 and was pretty exicted to own it since it claimed to be a trend setter. Alas! It turned out to be a nightmare. There has been issues like overheating of the notebook, HDD failures and that too 4 times.
1. I got my first HDD crash after 3 months of purchase. Though the trouble seemed unsual as it could happen to anyone. So I called up HP support and within 3-4 days my HDD was replaced.
The problem that i faced was my HDD use to crash a lot and that too randomly. And on reboot it use to say' Hard disk not found'
I tried re installing my Windows 7 os several times but then seemed HDD replacement was the last resort.
2. I observe the over heating of the laptop base even when i use it under normal conditions that is without any heavy applications usage and for a little while , around 2 hours.
This time i get my thermal module fan changed.
3. One fine day the HDD behaves the same . Again the ' HDD not found' error.. that is '03F0' . It was agonising to see this again. I call up HP support again and then they get my HDD replaced again. Of course the Engineer who visited the site did their end of diagnosis, ran some HDD test from the BIOS. So finally i get another HDD replaced. It happened after almost 1 month from the first HDD replacement.
4. The HDD crashes again, same 03F0 error. Tried re installing OS. Everything. But alas!. This happened only after a week of the second HDD replacement. The HDD fails to get detected. So agonised and hurt by the poor quality of HP replaced products i was left in an awe. The HDD is replaced for the 3rd Time.
5. After a couple of months when i finally believed this HDD crash wont happen again, I was proved wrong as it crashed again. Similar issues, 03F0. Boot Device not detected. HDD does not exist. This happened after 3-4 months from the third HDD replacement. Again I call up HP care and they repalce my HDD.
6. Only after 2 days i bear the same issue. the HDD crashes again. It does not get detected. This time I even left my machine at the HP care Centre for 3 days so that they can take a holistic check. The Engineer has so far only replaced the 'Connecting cable ' of the HDD. And returned my machine saying it wont crash again.
7. IT CRASHED AGAIN. THE HDD failed to be detected. It randomly freezes and leaves me with no choice but to have a hard reboot.
I am so troubled, agonized and angry at the kind of service and quality HP maintains. The whole exercise of calling HP care seems futile when they just cannot solve the issues.
Before writing this post, I browsed the other posts too and saw how others too have the similar HDD problems.
BEWARE OF HP machines. I do not rely at them at all now.
Since April 2011, I have had 3 HDD replacements. and its counting.
Tomorrow i should leave my machine to the HP care centre again as they suggested.
Lets See if i can ever get rid of this mess.
Though my machine is still in its warranty period, but i am so tired of repeating the whole thing again and again.
MY Advice: DO NOT WASTE YOUR MONEY ON HP Products.

Greetings,
It sounds like your main board has failed. It may help to reset your BIOS. Reboot your PC. When you see the black HP logo, tap the escape key until you see the boot menu. Press F2 for BIOS. Inside your BIOS, verify that the F9 (or F6) button is to Reset Defaults. Select the appropriate key and confirm yes. Then select F10 to save and exit.
Here is a way to determine if your hardware has failed. Reboot your PC. When you see the black HP logo, tap the escape key until you see the boot menu. Press F10 for diagnostics. Allow this to run and you will be able to see if a device has failed or not.
Good Luck
Brent
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Play external DVD's on windows 8 Pavilion DM1

I have an external DVD player with HDMI or Scart connectors and have tried to play DVDs thru my Pavilion DM1 notebook but have been unable to see any recognition of the HDMI connection. Looking at other posts I think the HDMI may be out only.
Is there any work around ?

Fawkesy wrote:
Its a Digilogic with HDMI, AV connector (rgb)-tv, plus video yellow , audio red R and white L and co axial sockets.
Cheers
Hi,
It is not designed to use with computer. You need more hardware to go with it. Much better to buy something like one of the following external optical drive, will be much cheaper
http://www.officeworks.com.au/shop/officeworks/technology/computer-accessories/cd-dvd-drives
Regards.
BH
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Voltage converter for Pavilion dm1-3020us Entertainment Laptop in the UK?

Will I need a step-down voltage converter to recharge my Pavilion dm1-3020us Entertainment Laptop while in the UK?
Thanks

Hi,
If you check the Adapter block, you should find it will accept a voltage input range of 100v - 240v. If this is the case, then all you will need is a Two pin to Three pin converter for the plug to be able to use UK sockets.
Regards,
DP-K
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SDD AHCI Mode HP Pavilion dm1-4027sa

System: HP Pavilion dm1-4027sa (AMD processor)
BIOS v: Hewlett-Packard F.02, Tue 11/10/2011 (maybe I should update to F3 but all I see is it improves WAN so....)
Hello to all,
I'm going to purchase a 240GB Corsair Force 3 SSD.
Now we all have seen the option to enable AHCI mode, I won't to do this as with TRIM support etc. *PLEASE DO NOT ANSWER WITH: YOU DON'T NEED AHCI, YOU CAN GO AHEAD*
Problem is, the stupid BIOS is so simplified that there is nothing on there for AHCI mode.
I looked in device manager and it seems it has been set up in RAID, as all I get is: IDE ATA/ATAPI.
Below is device manager showing the controller. Further below is the drivers of the controller:
Unless, the AMD controller supports AHCI I will not purchase my SSD, and forever think why on earth I bought this so called 'entertainment notebook PC'.
Thanks for looking guys and girls,
Danny

Hi:
You're not going to need to install the chipset drivers. They are already included in the W7 install disk.
Your chipset is newer than the AMD 8xx chipset as well.
Your product key will work on a W7 install disk, but I was not aware of any HP Home Premium W7 disks that would work. They are usually part of a recovery disk set and won't work without the whole set.
In case yours doesn't work, then just do this...
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Paul

Hp pavilion dm1-2010nr netbook will not power on

My hp pavilion dm1-2010nr netbook will not power on. It sits on my desk and most of the time I keep it plugged up. Now when I press the power button, the power light blinks 3 times. It does the same thing when I have it unplugged. It runs Windows 7 Home Prem and I have not made any changes to it. Is it possible that I have simply overcharged the battery or could it be something bigger?

If you can live without the wireless capability the following solution may help.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Re: HP-Pavilion dm1 - Internal Keyboard issues

I have a HP Pavilion dm1 that I bought in late 2011 to be a travel pc and back up to a larger HP notebook (that btw that I have had no trouble with). Looking back I remember intermittant problems with the keyboard locking up but now that I have begun to try to use this as more of my main notebook I have encountered extremely frustating instances trlying to file out forms, type webaddressing in the browser - you name it anywhere you need to type it will lock up and not type anything. It takes shutting down the pc to gain access to the keyboard. But alas it will freeze again. I was using a logitech wireless mouse and I had the same experience with a micorsoft one also. I have read all the suggestions and trust me none of that has been the least bit of help. I have gone so far as do a complete install with factory settings. Using HP updates, Microsoft updates, with every version they have available nothing did the trick. I have uninstalled and reinstalled the drivers for keyboard/mouse pad numerous times. At the moment I have just decided to not use an external mouse for any reason and so far for about four hours I have had no problems. I have tried opening and closing the browser and filling in any blanks i can see and so far everything is good. Now that being said, I have to see one more thing because when I use my iphone as a teathered modem I was having that problem with the keyboard freezing without the external mouse but I have to verify that in the next hour or two. I was wondering if the usb ports were causing a problem somehow. I can live with the lack of a wireless mouse but if I can't hook up my phone then this severly limits the usefullness of this miniPC. Before I lose my patience and destroy this thing in some horrible way on and impulsive act of frustration I want to try everything I can to make this workable. I am not real optimistic at this point but all the replys I read here were of no help. tg

In 2011 I bought my first DM1 it was 3125sd, used it for a year and worked like a charm. But had some bad luck, it got stolen. With the experience I had with that hardware, I decided to go for it again and buy another DM1, even tried to find the same model, but could not. So, I bought a newer model Pavillion DM1-4100ed mid 2012. Nice buying? Ahmmm... I'll let you decide by yourself.
So, here is what is happening and what I did, which didn't help at all, actually:
== What happens (and a little complaint):
Since when I bought it, just after 45 minutes, maybe 1 hour, of use, the keyboard and track pad freezes. The computer still runs perfectly, as most of the time I use external Bluetooth mouse and keyboard it didn’t bother me very much. It was a pain on trips. But I thought, HP as a known brand, would come up with a driver update or something to fix the issues, which never happened. Oh! And the fun part is, if I turn off the computer and immediately put it on again, the mouse and keyboard start to work on the login screen and stay working for another couple minutes.
== What I did:
Research forums everywhere, HP non HP. I tried everything it was saying on them.
-          Downloaded the HP application that searches for updates and keep the laptop up-to-date.
-          Remove drives, installed them again, much more than a couple of times.
-          Recovered many times windows 7, partition.
-          Re-install Win 7 from scratch another couple of times.
-          Bought Win 8 installed as upgrade, installed from scratch.
-          On windows 8 did all the same process I did on windows 7, removed drivers, re installed them, and for Windows 8.1, all again.
-          Installed, many linux flavors thinking it would be fixed with a generic driver, but nope, exactly the same behaviour from windows 7, 8 and 8.1.
So, you guys have any other ideas that can fix the issue? Or should I buy another laptop, with this one being just 1 and ½ year old? Actually, never worked properly.
I hope HP don’t take me wrong, but with this customer care I’m experiencing, I’m already figuring out the answer I’ll get, if ever get an answer.
Really hoping HP proves me wrong. =^)

Reset bios password for pavilion dm1

Hello world,
I have a hp pavilion dm1, which i had set bios administrator password and power on to.
And, ... , forgot the bios administrator password. when try to enter one tree times it
present the error 56528373.
Windows 7 HP 32 bits
prod n.o QJ516EA#ABU
sys bios F.19
can some kind mind help me please!
tanks
Jose
(not jesus c = JC)
This question was solved.
View Solution.

Hi
You need to remove the CMOS/RTC battery from the unit and keep it out for or Wait approximately 15 minutes. This should fix your issue. Check page 52 Chapter 4 Removal and replacement procedures
Manuals - HP Pavilion dm1-4027sa Entertainment Notebook PC
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

Ipad mini 32 and can't connect to my HP Pavilion DM1 windows 8 via bluetooth

Just got a new Ipad mini 32 and can't connect to my HP Pavilion DM1 windows 8 via bluetooth. I get to the stage where you have to confirm on both systems the generated code and then it goes in error. Not supported. Any clue ?

Unless you have an iOS app that uses BT for a specific purpose, such as file transfer, BT on the iPad alone, as stated, does not support it.

HP Pavilion Dm1 Memory upgrade: pc3-10600 versus pc3-8500

Hi,
After researching HP and other various sites, I recently upgraded my HP Pavilion DM1 from 3GB to 4GB RAM using 2 x 2GB PC3-10600 modules. The information I found seemed to indicate that the HP Pavilion would fully support 1333Mhz memory and I thought I could give my Netbook a little performance boost. Note: the price was the same for both the 1066 and 1333 memory modules.
My system is working OK, but I have a number of quick questions:
Although I have installed 1333 Mhz memory, it is been reported as 1066 Mhz via HP tools. Is this the maximum memory speed the Netbook supports and will utilising 1333 Mhz cause performance bottlenecks and long term damage to my system? Can I configure the system via BIOS to utilise the memory at 1333 Mhz?
As I use Windows Home Premium I understand there is a 3.5GB access limit (this is why I only upgraded the system to 4GB). Will the extra 500MB not utilised by Windows be utilised as video memory as I originally hoped or will it come out of the 3.5GB? i.e. in other words, is my 4GB upgrade in reality 3.5GB?
Thank you for your help in advance.
Kind regards,
Alex

Hi, Alex:
I don't know what exact model dm1 you have, but normally the memory runs at the max speed of the Processor's FSB in the case of Intel processors.
I am not quite sure on how AMD's processors work with regard to memory speed. Something about multipliers.
Did you consult the service manual? Chapter 1 usually provides the processor and memory specs.
No damage will occur to your system if the memory speed is only 1066 MHz.
Nothing can be done to change the speed at which the memory runs (unless there is a BIOS update that addresses an issue--read any BIOS release notes for such a possibility, which I doubt there is).
You can check how your memory is being used in two places:
1. The Resource Monitor (in your system tools menu). In the memory section it will show system reserved, free, etc.
2. The Windows Experience Index's detailed report (Control Panel>system and security>WEI
You can see your video adapter's total memory, shared memory and dedicated memory.
Best regards,
Paul

Pavilion dm1-4020sa - Webcam Problem

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