Pavilion dv2418nr black screen

I have a Pavilion dv2418nr and it will no longer boot up, the fan is operating and the power light comes on but I get nothing from the hard drive, this is the second time it has failed the first time it was a little over a year old but was still covered under an extended warranty from the store, they replaced the motherboard and it worked fine for about another year. I don't want to invest in another motherboard if it is just going to fail again, I am extremely disappointed in HP.

Try getting into BIOS - hit F10 after you turn it on, if yuo can do this - then go to advance and test the Hard drive,
It may be the Hard drive has failed vs, the mother board.
regards,
Also you can try a hard reset..
Remove battery and AC adaptor hold the power button down for 30 secs..then re-connect AC adaptor - see what happens.
I am an HP employee.
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HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
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HP Pavilion dv6 black screen

I've HP Pavilion dv6-3225dx black screen on startup. CAPS lock is blinking continuously, no beep sound. And WiFi LED is orange with no sound LED.
I've tried Win+B method but no use, I've tried other RAM but still no response.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like your Notebook has a blinking/flashing CAPSLOCK light and a blank screen all the time
If the Capslock LED Blinks continuously that indicates us to replace the System board to resolve the issue
Steps to drain the Static charge before contacting HP for further support
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Test your Notebook with Battery and Power Adapter alone
Note: If you are still facing the same issue try to remove and reseat the Memory Modules of your Notebook
You can Click Here and Click Here to peform some more troubleshooting steps if you need
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
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K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Pavilion DV6, Black Screen and 3 Caps Lock Blink

HI,
I have an Hp Pavilion DV6 and I am getting the 3 blinks on the caps lock. When I turn on the PC it starts up, the caps lock blinks 3 times and the screen is just black. I have already tested the memory sticks, drain the battery, and hooking it up to an external monitor. Nothing shows on the other monitor and it just remains black. Please help!

Hi @shmurray,
Welcome to the HP Support Forums!
I understand you are getting a blink pattern on the Caps lock LED, when you turn on the notebook. I am happy to help you with this.
I am including the page on the error codes for your reference: Blank Screen LED Error Codes
From that document the pattern you are getting indicates a memory problem. You said that you have tested the memory. What exactly did you try?
The document suggests reseating the RAM or trying a new set of RAM and then restarting the notebook. If you are still getting a memory problem after trying both of those things, ie a 3 blink code again, then it would likely suggest that there is a problem with the motherboard itself, either with the memory slot or one of the controllers related to memory.
In that case I would suggest contacting the technical phone support number at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If however reseating the memory or replacing it leads to a different error code or message please let me know, Although in that case the following may be helpful if you still have a blank screen.
Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
Here are some other sources I found that may be helpful to you.
Resolving Problems with Notebook Displays (Windows 7 and Windows 8)
I hope that this is helpful to you.
Regards,
Malygris1
I work on behalf of HP
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Pavilion G7 black screen on boot

Hi there,
My parent's pavilion 3 or 4 years old G7 1135sd had suddenly stopped working, 3 days ago it still worked and i dont remember anything special that might have caused it to fail. it does not boot up, but the i can hear the cpu fan and the numlock and wifi LEDs are glowing.
ive read that it is probably a hardware fault, so i tried replacing the ram with the ones i have in my laptop, and it didnt work. Ive also replaced the HDD with the one i have in my own laptop but to no avail. I connected an external screen to the laptop and it still didnt work. so i have a feeling something is wrong with the motherboard. i did do a hard reset like suggested but it did not help either.
Is it possible to send a laptop to repair? and how much will something like that cost me in the Netherlands?
regards,
Vardar

Hi @Vardar ,
Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
Thanks.
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Hp pavilion g6 black screen wont boot-up.

hp pavilion g6 1d63nr-ram; hard drive; fan ; power light have all be checked good after trooubling with information that was provided.
I have a recall plug LS 15-(need Rreplacement) could this be the problem?
Is their damage to the motherboad ?
This question was solved.
View Solution.

all of this was done

Hp D7-4177nr pavilion-black-screen-startup-caps-lock-light-orange-light

how to resolve
hp D7-4177nr pavilion-
1.black-screen-startup
2.caps-lock-light blinking
3.wireless light orange
4.power light white
5.hdd light orange
and cannot boot

Hi wasasa45 ,
I am sorry to hear about this issue.
At first, please try a Hard Reset as follows.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.
If the above step does not help please refer to the follwing document:
Computer does not start (Windows 7, Vista, XP): http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Please follow the steps in the section that says "Symptom: LEDs glow, fan noise is heard, but display is black or blank".
If the above step does not make any difference, we will go ahead and reseat the Memory (RAM) and the Hard Drive (HDD) on the Notebook and see whether that makes a difference.
Reseating RAM:
First we will have to try reseating the RAM. Your Notebook should have 2 RAM slots. If you have got a single RAM Module, you can try removing that from the existing slot and place it on the other one and see whether the Notebook turns ON after that. If you have got two Modules, you can try swapping them. If that too does not work, try turning ON the Notebook with only 1 Module inserted and also by changing the slot. You will have to work the permutations and see whether the Notebook turns ON. This is to understand whether the issue is with any of the RAM slots or the RAM module itself.
Please find details on how to reseat and insert back the RAM from the following document:
General document on Steps for Removing and Replacing Memory Modules:http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c00262554
Reseating HDD
We will reseat the Hard Drive cables and will put it back to its actual position.
General document on Steps for Removing and Replacing the Hard Disk Drive: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c00649950
You just have to reseat the Hard Drive cable and then insert it back to its actual position. This is to ensure there is no loose connection or static electricity accumulation. Check whether the Notebook works properly after doing this.
I am waiting to hear back from you.
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Windows 8 HP Pavilion dv7-4285dx Upgrade results in black screen after intallation finalizes.

I have a 2011 HP Pavilion dv7-4285dx with Windows 7 64 bit Home premium installed. The notebook/laptop has a AMD Radeon HD 6300M series display adapter with driver version 9.2.2.0 dated 9/27/2012 and an ATI technologies Intel HD Graphics display adapter with driver version 8.7771.1.0. The notebook/laptop has not had a hardware upgrade and contiains the orignal factory OS. BIOS is current to latest available.
The issue I had while upgrading to Windows 8 is after the install finalizes (settings and preferences are entered) and the system boots to the tiles screen, the display works fine. Clicking to the desktop works only for a few moments before the screen goes dark. Pressing the power button and/or closing/opening the lid results in at times a black screen (no power to the screen) or black screen (power to the screen) or a black screen where only the mouse pointer is visible and moves around the screen. Restarting the computer results in a repeat of the issue at times while other times it will boot directly to what appears to be the windows desktop. You can interact with the file folder icon on the task bar as well as internet explorer, and you can get the charms bar and tile screen. Any attempt to open computer management or any control panel or task manager will open the window as an icon on the task bar. You can mouseover the icon to "preview" a small version of the window but you can not click on it to maximize.
I attempted the following workarounds:
1) Clean install of Windows 8: Installs but fails with same result as above
Refresh PC from windows 8 rescue media: Works slightly longer until AMD driver fails and then reverts to situation above.
2) Uninstalling all display adapters (via computer management) and then upgrading to Windows 8: Results in microsoft drivers getting installed, works much as refresh above until AMD driver fails and then reverts to above situation.
3) In Scenarios 1 and 2, I also tried to use windows update within Win8 to update the drivers there are updated MS drivers available ,(dated as late as 10/27/2012) but intalling those drivers also resulted in a failure of the adapter within a short period of time as did NOT updating the drivers.
4) Disabling display adapters and then restarting: Results in a BSOD (Blue Screen) IRQL_NOT_LESS_OR_EQUAL Stop: 0x0000000A error during boot as the OS runs into trouble with the driver before Windows 7 boots. This happens if one or both drivers are disabled.
5) Disabling display adapters before in-place upgrade to Windows 8 results in the Windows 8 equivalent of a BSOD and results in the system shutting down and then reverting to Windows 7.
Through research, I determined some ppl had luck connecting another monitor/HD TV through VGA/HDMI and then using the function-screen button to switch, with my system this resulted in the same issue displayed on the TV/Monitor. There are also updates to ATI and Catalyst center available including drivers and installing these do not remedy the issue. Intel was checked and there are no drivers available as HP uses a "custom" driver for intel. Attempting to install any of these Intel drivers will result in a fail with a compatiblity error.
Windows 8 has no safe mode ability from the windows 8 rescue media disk, you cannot F-8 as you could in the preview. Safe mode must be reached via charms, settings, startup and then selecting safe mode as a boot option, which is not available as the display adapter malfunctions. In those scenarios where I was able to get a windows desktop to boot up as in the first paragaph I can get to the restart settings via charms, but clicking to bring up the restart menu requires another window to open which is only visible as a "preview" on the windows task bar.
if you are going to attempt to try any of these,
1) Use a third party software to image your pre-win 8 upgrade system that you can boot into from USB or CD;
2) Before starting the process, disable the UAC prompt and remove any passwords from logon, as those things will require you to interact with the OS and you will not be able to do this when the adapters fail. The screen will shadow out as it usually does but the prompt will not be viewable.
3) Create an ISO image of the Win8 install media and write down the product key. If you are able to get a successful boot, before the drivers fail, create a Windows 8 rescue media disk.
I spoke with HP tech support this morning (10/29/2012) they are aware of the issues and they lie with the display adapters. They are working toward a solutuion but there are none available at this time and no date when they will be available. They recommend checking the support website and having the web page autoscan your PC as the drivers will show there when they are posted and they will be installable from Windows 7 so there will be no issue with upgrading to Windows 8. Bottom line, do not upgrade to Windows 8 at this time.
MS Tech support escalation tier reps also informed me there is no present workaround available.
Hope this helps and saves somebody some time!
JJ

My laptop sat at BestBuy from Friday night until today (10-31-12)! They couldn't figure out how to fix the problem so I finally told them to revert my latop back to Windows 7! I hope HP reads these and will hurry up and make the updates needed so that I can run Windows 8 on my Laptop! I just bought mine in July of last year there is nothing wrong with it and after dropping about $1200.00 for my dv7-4285dx along with the Best Buy Geek Squad package I do not feel like having to drop more money into another laptop!! PLEASE HURRY AND FIX THIS I DIDN"T DROP $69.99 plus tx to not be able to use Windows 8! Even before I did the upgrade I had the GEEk Squad check to make sure I could make the upgrade and was told this laptop well surpasses the required minium to run Windows 8!!!!!!

Flashing black screen hp pavilion dm4

For a few weeks/months (since mid august) now my laptop (hp pavilion dm4-2070us) has been flashing a black screen every so often, sometimes repeatedly within a few minute time span or there could be hours at a time that it does not flash. Also, only parts of the screen flashes black not the whole thing. I have taken it to the store I bought it from and another store and they said it could need a new screen, but I am not sure if this is a hardware problem. The laptop has no water damage and no other external damage. I do not know if this is a sign of a crashing computer.
Thank you for your help!

A flashing screen is usually a hardware problem, along the lines of a damaged ribbon cable. However, there are a few things you can try to resolve the issue. Try the steps in this document and let me know if any of those help.
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Click the "Accept as Solution" button if I resolve your issue.

Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up. The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages. There are no beeps. The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed. However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows: the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange. Both are fully illuminated (not dimly as the power indicator light). The power indicator light is not as bright as the other white indicator near the USB port. The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again. I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard? I appreciate your comments/advice on this matter. Thank you.
This question was solved.
View Solution.

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

Re-occuring Black Screen - HP Pavilion a6700F desktop

We have an HP Pavilion a6700F desktop Vista that started getting a black screen - from what we can tell, it started when the Nvidia driver auto updated. We then upgraded to Windows 7 and ran the latest HP Updates, hoping that would fix the issue. It has not.
We've tried to remove the Nvidia driver, however, each time the system restarts, it auto-installs it.
We've been reading recommendations about upgrades to video cards, power supplies, etc., however, thought we'd come to the main source for advice, before we attempt to swap anthing out on own.
Your guidance/recommendations is greatly appreciated.

Hey italianice,
I'm sorry you're running into this issue with the black screen. Is there any pattern to when the black screen appears? During videos? Games? High CPU usage? During other specific programs?
It would be helpful to know which video driver and BIOS version you have currently. Here is a link for steps to find your current BIOS version. I'll keep an eye out for your reply

HP Pavilion DV7-1428ca _ CAPS + NUM LOCK Continually Blinks + Will not Start up Black Screen

Would appreciate any suggestions on the issue I am encountering.
I have an HP Pavilion DV7-1428ca that was left powered on, so it went into Safe mode (screen goes blank). Once I came back to my Laptop hitting any key would take out of of the Safe mode however this time it did not. It remained with black screen irregardless of buttons pressed.
Had booted and can hear the fan and hdd go for the 2secs then it stops to a Black Screen with the "CAPS + NUM LOCK" Continually Blinking. Tried to Hard Boot several times but the same thing re-occurs.
It does not seem to be blinking in a series a code, just a steady blink (every sec) for both the CAPS + NUM Lock for as long as I leave it on. HP Site provides a chart from 1-6 series of blink codes which does not seem to apply to me.
Being out of Warranty I am hesitant in bringing it to a local repair shop without trying any alternate trouble shooting first.
Thanks

Hi,
First of all, shutdown the notebook, unplug the AC Adapter unplugged, remove the battery, and then hold down the Power button for a full minute. Plug in the AC Adapter ( leave the battery out ) and see if the notebook will start.
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP Pavilion a6000 desktop with Vista black screen - need help please!

I have an HP Pavilion a6000 desktop with Vista. Yesterday it was working fine and today we have the black screen that reads:
Award BootBlock BIOS v1.0
Copyright (c) 2000, Award Software, Inc.
BIOS ROM checksum error
Detecting IDE ATAPI device...
Found CDROM, try to boot from it...Fail
Detecting IDE ATAPI device...
Detecting IDE ATAPI device...
Detecting floppy drive A media...
Drive A error. System halt
I am not a techie, but looked at online forums and have tried f10 at startup with no change to the screen other than it stops after the first four lines and does not try the floppy drive. I also pulled out the round battery, waited and then reintstalled. Same problem.
Also, computer emits a single, repeating beep after startup.
HELP!

jjeahall
I saw your post and wanted to comment. I'm not an expert on these types of situations but did some digging around and found the following at Tips4PC.com.... read below
"There are two types of computer black screens that can appear in Windows. One where the computer will not boot up but you have a beep sequence sounding to let you know what the problem could be, and the other has nothing at all. No beeps, no cursor, no logo screen, and no choice to boot to safe mode or access the bios.
If your computer will not boot up and you get a beep sequence, I am not saying it is good news, however it is a step in the right direction towards solving this problem. This is a message from your computer that can be understood by looking up your bios (the brand) beep code. For example you may have an Award Bios, Ami Bios, Phoenix BIOS, Compaq, Dell, or Acer Bios. This list goes on and on. You can search for Bios beep codes in Google. Here is an example of results in Google search"
Link
Also I went into the Troubleshooting Guide for the A6000 and found the following information. You need to use F11 for recovery. See below
Starting System Recovery from system startup
1
Turn off the computer. If necessary, press and hold the On button until the computer
turns off.
2
Remove the HP Personal Media Drive if your computer includes one. Disconnect all
peripheral devices from the computer except the monitor, the keyboard, and the
mouse.
3
Press the On button to turn on the computer.
4
During the startup, do the following to enter the Recovery Manager program:
When the blue screen with the HP Invent logo appears, press the F11 key on the
keyboard. (You have only a few seconds to press the F11 key before the normal
startup process continues.)
5
The computer starts the Recovery Manager program; wait for the onscreen instructions
to display, and then follow those instructions.
6
Complete the computer startup, finish the registration process, and wait until you see
the desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on
the computer.
I am an HP employee.
Regards,
Cooper56
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Hp pavilion dv7-1451nr caps and number flashing once. Black screen

HP Pavilion dv7-1451nr: caps and number flashing once. Black screen. I took out top memory card then laptop booted.
Shut off and booted about 5 times no problem. Shut off overnight. Now same problem reoccurred.
Thanks for any advice, Stan

Hi
1 Blink normally indicates a Processor issue. for more info
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01732674&lc=en&jumpid=reg_r1002_us...
Hope this helps.
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HP Pavilion DV3 41700-EE Problem-Black Screen after installing graphic card driver

Hi,
Laptop Model : HP Pavilion DV3 41700-EE Entertainment series.
I download the latest official driver for my lap top from this link : http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93326-1&cc=us&dlc=en&lc=en&...
After the installation i rebooted my device and after the windows loading i got a black screen ! i went to safe mode and unistall the video card and also it's driver from device manager and when i came back the black screen was gone but i have only my onboard Integ graphic which is very slow.
also i went to AMD web site and get AMD Catalyst from their web site but nothing happened after the installation and i think they don't provide an appropriate driver for my lap top.
i also tries to go to device manager and with right click on my display adapter and update driver point to the display driver location on my syste but this time it does not take time the black screen after restart, and in the middle of installation i got a black screen.
Also i upgraded my BIOS Firmware from 16 to 24, but nothing changed.
i just wanna know is it a software problem or hardware problem ? how can i find out that ?
also i don't want this switchy manner and i don't care about the power efficency. i just want to my device work on maximum performance.
What you suggest i do ?

Use the recovery manager to reinstall the original AMD graphics driver and Catalyst Control center.
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Pavilion dv2418nr black screen

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