Pavilion dv6-3227cl sound not working

Hello, I booted up my computer today to no sound. The last time I used it, which was two days ago, the sound worked perfectly, but now the sound is not working at all. I have tried headphones and speakers, nothing works. I have tried to do a system restore to when it last worked, tried installing a new driver, and I am still getting no sound. It could be that I installed the incorrect driver or didn't install it correctly. Thanks in advance for any help, I will put my system info below.
HP Pavilion DV6- 3227cl Entertainment Notebook
Serial Number-{Private Information Removed}
Product Number- XG867UA

Hi
Please find the link given below for the driver & also update the Bios.
Audio Driver
Bios Driver
Incase this does not resolve your issue kindly run a recovery before this kindly back up your data as it will lost.
Let us know how it goes!
"I work for HP."
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Manjunath

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Pavilion dv6-6c35dx - Sound not working after a HP Support update

Pavilion dv6-6c35dx with windows 7
I recently did a factory reset, and with the reset had to do all the updates. One of those updates from the HP Support assist was IDT High Definition Audio CODEC version 6.10.6381.0 on driver stwrt64.sys. And with that update i no longer have sound. When i put the cursor over the sound icon on the toolbar it says no headphones or speakers are plugged in. I already tried disabling and re-enableing the AMD HDMI output audio device through the control panel menus, didnt work, also it says its not plugged in. When i go into the hp supprt assist, to troubleshoot, to audio and sound, the status on the IDT says Error(52).
How do i fix this?

Hello everyone,
Thanks for posting on the HP Forums!
It would appear that you two are experiencing different issues. I will definitely address both of you!
First, I feel it would be wise to perform a System Restore. You can return the computer to a point before the issue existed. Here's how to do it: Using Microsoft System Restore (Windows 7)
If that doesn't work, then look at the below suggestions:
*Before any real troubleshooting, please put your computer in a clean boot state. This should prevent third-party programs from interfering. This document provides information on how to do it: How to perform a clean boot in Windows*
*Next, unlock a new Administrator account, so we can troubleshoot on a clean account. Open Command Prompt as Administrator, and hit Enter after typing the following: net user administrator /active:yes
You will be able to log out of your current user account, and log into the Administrator one.
*Finally, make sure all of your Windows updates are complete:
1. Open "Windows Update" in Control Panel.
2. Click "Settings", and then click "Install optional updates".
3. Next, click "Check for updates".
If that step doesn't work, then look below for the appropriate troubleshooting:
@epicness50 , you need to perform all of the steps in this document: No Sound from the Speakers (Windows 7)
Also, since there is a Device Manager Error 52 issue, you may want to look here for additional information and suggestions: Code 52: Windows cannot verify the digital signature for the drivers required for this device
*The above Microsoft document is for Windows Vista and Server 2008, but the troubleshooting can be done in Windows 7.
@LENNY12 , you mentioned you uninstalled and reinstalled Support Assistant. However, I'm going to ask you to do it again, but with a little more troubleshooting to address what could be causing the issue.
Source of the troubleshooting is my own post: HP Support Assistant Windows 8.1
Uninstall your version of Support Assistant in Control Panel, Programs and Features, then restart the computer.
Solution: Download Support Assistant from its own special home
1. Click on the following link: HP Support Assistant. It will bring you to the following page:
2. Click on "Notebooks, laptops, netbooks " under "Download HP Support Assistant". It will prompt you to download it. So save it, then run it AS ADMINISTRATOR.
If either of you are still experiencing issues, I would perform a System Recovery to reinstall Windows. This will rule out which of the above options are to blame.
First, you should backup your data. I will provide information on how to do that: Backing Up Your Files (Windows 7)
Once this is done, it is safe to do the System Recovery. Here is some information on how to do this: Performing an HP System Recovery (Windows 7)
Thanks and have a great day!
Mario
I worked on behalf of HP.

Hp pavilion dv6 6165tx sound not working at all???

i have strange problem with my dv6 6165tx.that its sound is not working at all.sound is showing in speaker setting & equilizers but not coming in speakers & headphones also..pls help me..........

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
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HP Pavilion DV6-6182NR Sound Not Working...Feel Like I Have Tried Everything

I have a HP Pavilion DV6-6182NR, and my sound has stopped working. I've tried uninstalling then reinstalling the driver. I've updated everything. Rolled it back. Updated again. Nothing has worked. When I test the audio, it shows the sound working, but no sound can be heard...even through headphones.
I have tried going through HP Support Assistant, but it shows everything is working.
Could it be the sound chip? Any ideas would be welcome. Thanks in advance.

Hi
Please find the link given below might help you to fix your issue.
Resolving No Sound or Audio Problems in Windows 7
Tips for fixing common sound problems Microsoft
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Hp pavilion dv6 hardware switch not working

i have migrated from win 7 to win 8.1 and i had issues with my wireless and sound switches:
wireless radio button isn't controlling wifi, it turns red and blue but wifi is always on, till i disable it using windows switch.
The mute button works but the light is always off, usually it turns red when i mute the sound
and finally, i can't lock the mouse touchpad
Product name: HP Pavilion dv6 Notebook PC
Product number: QA977EA#ABF

Hi Bida,
Welcome to the HP forum!
Great job on supplying you product number and Operating System!
HP has not tested Windows 8.1 on your notebook, therefore does not supply recommended drivers. Therefore it is unknown how it will perform.
Downloading or Updating Software and Drivers for HP Computers Please note the section on "Getting updates from the maker of the software or hardware"
When I checked the HP Pavilion dv6-6156ef Entertainment Notebook PC Drivers, I do not see a wireless button driver.
Windows 8.1 does have a built in troubleshooter you could try.
Press the Windows key + C to open charms
Type Control Panel in the search bar and press enter
Open the Control Panel
Open troubleshooting and follow the on screen options.
Sparkles1
I work on behalf of HP
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Hdmi video and audio for hp pavilion dv6 1050us does not work

I'm trying to use my hp pavilion dv6 1050us notebook with a TV Philips model 40PFL8605D using a HDMI cable but nothing function: can't get the image displayed at computer on the TV display. The HDMI cable and the same TV were tested using a ASUS notebook and everything worked all rigth: video and sound. Then I concluded that the only possible source of problem is my HP pavilion dv6 1050us notebook.
Can I get some help?

Hi (:
I frequently play The Sims 3, I have all, but myabe 3, extensions. And I have a Pavilion dv6-6c15nr Entertainment PC. Now I was wondering, is this a bad idea? Occassionally, my games will freeze and even just completely glitch within the game, sometimes unallowing me to save. It's very frustrating, especially when you get so far. My question is would it be better to just get a gaming pc and leave this one to surfing the web and doing school work? Or is this one good, and can I download or buy something to help my computer maintain or improve its performance?

HP Pavilion DV6 external mic not working

hi, i have a hp pavilion dv6 and my external microphone is not working.
my laptop can detect it but it doesnt work. i tried all the ports and none of them work so i dont know what to do.
i hope someone knows how i can fix this
thanks

Hi RutmerDV, and welcome to the HP Support Forums!
I see that you are having an issue with your external microphone working on your HP Pavilion DV6 notebook. To better assist you, could you please tell me the full model number or product number and what operating system is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?
I am also including this document for Resolving Microphone and Line-in Problems (Windows 7) in hopes that the steps will resolve your issue.
I hope this helps, please let me know how it goes.
Thank you and have a great day!
I worked on behalf of HP.

My pavilion dv6 3150 webcam not work !

hi
yesterday i went to used webcam in yahoo messenger like past days but it's not worked
i uninstall my hp webcam driver and i install it again but its not work yet
when i use hp mediasmart button on my keyboard and choose webcam it's do nothing
help me plzzzzzzz
i really need this

u just need to update BIOS from Hp.com/support
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HP Pavilion dv6 - IDT audio not working?

Hi there,
My audio doesn't seem to be working, though it does appear on my sounds menu. I've tried update drivers as well as roll back. It was working a few days ago until a driver update recently.
Help would be much appreciated!
This question was solved.
View Solution.

@movait89,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58226.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

My Pavilion dv6 speakers are not working

My Laptop's speakers have recently stopped working. The only time they will work is when skype loads up or is shut down, or if I am talking to someone on skype and I watch a video on youtube or netflix, the sound of the video will come through my laptop's speakers instead of the headphones I am using to hear the call on skype.
I am currently running windows 7.

u just need to update BIOS from Hp.com/support
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I have pavilion dv6 sound not working hp provide new update idt stil not working

HI .
i have pavilion dv6 sound not working hp provide new update idt stil not working

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go to Control Panel,Programs & Features-Uninstall IDT software and restart the laptop.Next install using the downloaded file.
```````````````````````````````````````
If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 30 seconds
3-reinstall only power cord for first startup.
4-power on
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HP Pavilion Volume Touch-Pad NOT WORKING | NO SOUND HELP

HP Pavilion Volume Touch-Pad NOT WORKING
I have an HP Pavilion dv3t - 2000, Windows Vista computer.
SOMEONE DID ALREADY HELP ME HERE WITH THIS PROBLEM BUT THEY STOPPED RESPONDING | Please check that link out!
The volume touchpad above the keyboard is not working properly (There is no sound coming out of the speakers or the headphone jack) , If you touch the megaphone part of the touchpad above the keyboard then it stays red, however the sound icon on the taskbar changes from mute to unmuted when you touch the red megaphone. The volume slider on the touchpad works suprisingly.
I don't know if I uninstalled something or what but I need this problem fixed!
Thanks!

Hi,
Shut down the notebook, unplug the AC Adapter and remove the battery.
Follow the procedure detailed on Page 63 of your Maintenance & Service Guide to remove the RTC battery. Hold down the power button for 30 seconds.
Leave the notebook for 10 minutes and then re-insert the RTC battery, re-assemble and replace the cover, insert the battery, plug in the AC Adapter and start the notebook. Tap away at f10 as soon as you start the notebook to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
If you still have no audio and the installer you downloaded previously still doesn't detect the Hardware, it would start to look like a Hardware failure, but to try and rule out any further software cause, try the following.
Follow the procedure on the link below to create a bootable Ubuntu CD and follow the steps in Part 3 to 'Try it' to see if this OS will run. The 'Try it' option runs the OS from the CD without the need to install on your HDD. If this runs Ok ( it will be slow running from a CD ) and you still have no audio output, this would tend to confirm a Hardware issue.
http://www.ubuntu.com/desktop/get-ubuntu/download
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Pavilion Volume Touch-Pad NOT WORKING | NO SOUND

HP Pavilion Volume Touch-Pad NOT WORKING
I have an HP Pavilion dv3t - 2000, Windows Vista computer.
The volume touchpad above the keyboard is not working properly (There is no sound coming out of the speakers or the headphone jack) , If you touch the megaphone part of the touchpad above the keyboard then it stays red, however the sound icon on the taskbar changes from mute to unmuted when you touch the red megaphone. The volume slider on the touchpad works suprisingly.
I don't know if I uninstalled something or what but I need this problem fixed!
Thanks!
This question was solved.
View Solution.

Hi,
Shut down the notebook, unplug the AC Adapter and remove the battery.
Follow the procedure detailed on Page 63 of your Maintenance & Service Guide to remove the RTC battery. Hold down the power button for 30 seconds.
Leave the notebook for 10 minutes and then re-insert the RTC battery, re-assemble and replace the cover, insert the battery, plug in the AC Adapter and start the notebook. Tap away at f10 as soon as you start the notebook to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
If you still have no audio and the installer you downloaded previously still doesn't detect the Hardware, it would start to look like a Hardware failure, but to try and rule out any further software cause, try the following.
Follow the procedure on the link below to create a bootable Ubuntu CD and follow the steps in Part 3 to 'Try it' to see if this OS will run. The 'Try it' option runs the OS from the CD without the need to install on your HDD. If this runs Ok ( it will be slow running from a CD ) and you still have no audio output, this would tend to confirm a Hardware issue.
http://www.ubuntu.com/desktop/get-ubuntu/download
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP DV6 sound not working

my sounds not working at all i i uninstalled the idt and i tried to install it again and its saying
'the hardware detected is not supported by this idt software package
the install will be aborted'
Please Help
This question was solved.
View Solution.

Uninstall the current driver for the IDT audio (if there any in the system now).
Resource:
Uninstalling Software in Windows 7
Uninstall or change a program in Windows 7
Install the latest IDT audio driver from here (ver 6.10.6395.0).
Restart the system and check the result.
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Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up. The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages. There are no beeps. The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed. However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows: the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange. Both are fully illuminated (not dimly as the power indicator light). The power indicator light is not as bright as the other white indicator near the USB port. The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again. I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard? I appreciate your comments/advice on this matter. Thank you.
This question was solved.
View Solution.

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

Pavilion dv6-3227cl sound not working

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