Pavilion dv6-6163cl entertainment pc will not start up- esc key - start menu -

Hello, Thank you for your assistance.  I am a  novice.  When i turn  this laptop on it references to esc key - which
sends me to Start Menu. Since this is  my grandson's laptop I am reluctant to  proceed since I do not know what I am doing.
When this was laptop was placed in my care in was in working order.  I would like  to return it the same way!  Please give me
advice on how to proceed. 

Hi 4451,
Please follow the steps in the following Document and let me know the results so that we can isolate and identify the issue in a better way.
Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Please go through all the sections in the above document and perform all the troubleshooting steps provided so that we can isolate and understand what exactly the issue is.
Please let me know the results so that I can try helping you further. Thank you.

Similar Messages

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    HI @owe ,
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    As you stated that the repair shop called HP, you may be able to acquire a reference or case number to refer to and call them yourself. Just to clarify you do not need the case number to contact HP support but it would allow them to more easily locate  any case notes from the previous call.
    Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
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    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    View Solution.

    Hi:
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    **Click Accept as Solution on a Reply that solves your issue to help others**

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    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

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    ||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
    //Click on Kudos if my reply was helpful and answered your question//
    ||-If my answer solved the problem please mark the topic as the accepted solution-||

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    This question was solved.
    View Solution.

    Hi fejevitzky,
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    Contact HP:
    http://www8.hp.com/us/en/contact-hp/contact.html
    HP SmartFirend Services: (I saw it with price of service)
    https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
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    I work for HP.

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    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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    Signature:
    I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

  • HP Pavilion dv6-6c57ea Entertainment Notebook PC windows 764 BitHome premium

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    Hi david458:
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    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • HP pavilion dv6-6c01ej On-Screen Display not working

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    This question was solved.
    View Solution.

    Hi:
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