Pavilion dv6 Broken Screen

The screen on my Pavilion dv6 notebook is cracked. I was wondering how I should go about having it repaired. I am not sure if it is under warranty but if it is not, how much should I be expecting to pay?

@jtrynkar
You do not have to buy the parts (new screen) from HP, you can save even more money if you do the work yourself.
What is the full model number of your dv6, eg dv6-xxxx xx.
I use these people.
http://www.laptopscreen.com/?gclid=CKGuupvhlKgCFecbQgodelUyCw
If you do not want to replace the screen by itself, but as a whole unit, then yes it would get expensive buying one directly from HP. Sometime you can find one from a third party vender.
I will be able to help you more ounce I have your full model number. If your machine is a CTO (custom to order) please give me the P/N as well. You will find this on the underside of the laptop and will be marked P/N.

Similar Messages

Pavilion dv6 blank screen caps lock light on blinking F11 F12 light on (red)

pavilion dv6 blank screen caps lock light on blinking F11 F12 light on (red)

Hello kiranreddy,
Welcome to the HP Forums.
It appears that your Notebook is not starting, that you have a blank screen and flashing LED's. I will try to help you with this.
I would like you to start with this document: Computer Does Not Start and the LEDs Blink or the Computer Beeps. This will help to try to identify if the Notebook is providing an error code. If it is, it will also provide steps to attempt to resolve the issue.
Please let me know how you make out with this. If you require further assistance with this please provide the Model and Product numbers for your Notebook. (How Do I Find My Model Number or Product Number?)
Thank you for posting on the HP Forums.
I worked on behalf of HP.

HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Pavilion dv6 black screen

I've HP Pavilion dv6-3225dx black screen on startup. CAPS lock is blinking continuously, no beep sound. And WiFi LED is orange with no sound LED.
I've tried Win+B method but no use, I've tried other RAM but still no response.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like your Notebook has a blinking/flashing CAPSLOCK light and a blank screen all the time
If the Capslock LED Blinks continuously that indicates us to replace the System board to resolve the issue
Steps to drain the Static charge before contacting HP for further support
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Test your Notebook with Battery and Power Adapter alone
Note: If you are still facing the same issue try to remove and reseat the Memory Modules of your Notebook
You can Click Here and Click Here to peform some more troubleshooting steps if you need
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Pavilion DV6, Black Screen and 3 Caps Lock Blink

HI,
I have an Hp Pavilion DV6 and I am getting the 3 blinks on the caps lock. When I turn on the PC it starts up, the caps lock blinks 3 times and the screen is just black. I have already tested the memory sticks, drain the battery, and hooking it up to an external monitor. Nothing shows on the other monitor and it just remains black. Please help!

Hi @shmurray,
Welcome to the HP Support Forums!
I understand you are getting a blink pattern on the Caps lock LED, when you turn on the notebook. I am happy to help you with this.
I am including the page on the error codes for your reference: Blank Screen LED Error Codes
From that document the pattern you are getting indicates a memory problem. You said that you have tested the memory. What exactly did you try?
The document suggests reseating the RAM or trying a new set of RAM and then restarting the notebook. If you are still getting a memory problem after trying both of those things, ie a 3 blink code again, then it would likely suggest that there is a problem with the motherboard itself, either with the memory slot or one of the controllers related to memory.
In that case I would suggest contacting the technical phone support number at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If however reseating the memory or replacing it leads to a different error code or message please let me know, Although in that case the following may be helpful if you still have a blank screen.
Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
Here are some other sources I found that may be helpful to you.
Resolving Problems with Notebook Displays (Windows 7 and Windows 8)
I hope that this is helpful to you.
Regards,
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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HP Pavilion DV6 blank screen caps lock flashing continuously

My laptop was working fine last night, this morning the screen stays blank, caps lock flashes once every 3 seconds or so continuously, the wireless light is solid amber, no other lights are on. I've tried a hard reset to no avail.
When I power it on it sounds like the fan spins up and it tries to boot, then 2 seconds later it is quiet and nothing happens, if I close the lid without powering off the outside light on the top of the case stays on so it is not shutting down or in sleep mode when the case is closed.
I've looked at a bunch of troubleshooting and none of the info seems to match this, any help would be appreciated.
Thanks

a single CAPS flash is a CPU failure, you can try following the below steps but it will most likely need to go in for repair
power drain;-
-remove battery and power cable
-hold power button for 20 seconds
BIOS recovery;-
-hold windows+B
-turn computer on keeping those keys held down
if the light is still flashing at this point you'll need to contact HP, if it is in warranty then the repair should be free, if not there will be a cost
*****I do not work for HP*****
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*****If I solved your problem, help others by clicking accept as solution*****

Hing conected to monitor case and wires broken on HP Pavilion dv6-6c13cl

Hello,
I have a monitor with broken hing/monitor case and the wires that connect the monitor to the computer is also broken. (I know I droped it in is such way that the monitor is okay but the hings broken from over extension.)
I need to replace the monitor case. The monitor works but the wire that comes out of it is in bad condition, needs either repair or placement.
Basically what I need are
1. The part number of the case with the hings.
2. The wire that connects the monitor to the computer, Or I can replace the monitor and I have found p/n from this forum which is 665334-001 I belive.
Thank you

You need one of these:
http://www.ebay.com/itm/NEW-HP-PAVILION-DV6-DV6-6000-DV6-6C00-DV6-6100-Display-CABLE-KIT-665304-001-...
Your display part nos are listed on page 31 of the Manual:
Manual
The whole screen assembly with hinges is not a single part; you have to order multiple parts.
Here is a complete screen assembly with hinges and the cable for $107 plus shipping:
http://www.ebay.com/itm/432296-001CMPTASBLY-HP-HP15-4-BV-DV6xxx-Display-LCD-Complete-Assembly-GRADE-...
You will never order all the parts separately, even without the screen for less than that from HP.

Pavilion dv6-3130tx Blue Screen (BSOD) on adding RAM to second slot

Hi there,
I own a HP Pavilion dv6-3130tx with total of 3gb of RAM, one 1GB chip and one 2 GB chip. Recently I have been getting a lot of system crashes/freezes and occasional Blue Screen of Death (BSOD) with a variety of error messages. On contacting HP care in India they said to check the RAM chips and the slot for any problem. I have identified that the second slot is one creating the problem as the system crashes if use any one of the chips on that slot while both the RAMs work fine on the other slot.
Additionaly the RAM port/slot cannot be replaced as such, and since it is out of warranty getting the motherboard replaced isn't an alternative either.
So does anyone have any idea what might be the best way out of this problem?

Did the 3GB of RAM come with the computer or did you upgrade it at some point?
What version of Windows are you using?
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Blue screen with error code and I have no recovery disks for HP Pavilion dv6-1260se

I have a HP Pavilion dv6-1260se with factory installed operating system of Vista. When booting up the computer, I receive a blue screen with this error message: STOP: c000021a {Fatal System Error}.
                                                            The verification of a KnownDLL failed. system process terminated unexpectedly with
                                                             a status of 0x0000221 (0x007fb9c0 0x00000000).
                                                             The system has been shut down.
I do not have recovery disks for this computer. I tried to order them but them seem to not be available. This is my daughter's computer. She says she started to have trouble after downloading Frost Wire (music share) and then she removed it. We tried going back to an earlier time and that didn't help and then the blue screen with error message appeared. What do I do now?
This question was solved.
View Solution.

Hi,
Assuming your in the US, recovery discs are available to order for that model here. That may be the best option.
You should also be able to do a recovery without the discs as well. Take a look at this document: Recover Windows Vista Operating System Using HP Recovery, and look for the section Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible. This should allow you to recover the PC.
R
Although I am an HP Employee, I am speaking for myself and not for HP.

Blue tinted screen, menory problems, underperforming battery - 5 day old HP pavilion dv6-6005sa

I bought a new HP Pavilion dv6-6005sa 15.6" Laptop - Linen White on 14/06/11 from Currys digital, Arndale Centre, Manchester. The laptop is less than 1 week old.
The screen is a frost blue colour from the second I turn it on to the second it is turned off. Weirdly I can see the entire screen, just that everything is blue!! Does anybody know how this can happen??? When I move the screen it flickers from normal to this blue thing. A loose connection maybe?
I am unhappy as I got to send it back to the shop for a under 21 days replacement involving an expensive airmail delivery :@ The alternative would be a 3 week investigation in the lab which I cant be bothered with!
Has anybody else experienced this phenomenon with a HP laptop screen? I also am beginning to experience memory problems and the usb prots are on the blink. I have looked after it very well, it has just been sat on a desk for 5 days! Can anybody explain me this phenomenon and if it is a comon problem with HP laptops?
Now for the next problem as if a faulty screen and memory cache wouldnt be enough! The battery:
The battery specs are as follows:
Lithium-Ion 6-cell battery
'upto 7.5 hours battery life'
The battery is advertised to perform 'upto 7.5 hours' however I get maximum 4.5 hours doing absolutely nothing on power saver mode with the laptop with it just sitting there idle on a desk. At the same time I also had wireless and bluetooth off; screen brightness set to 0%, maximum processing chip power reduced to 20%; battery saver mode active; all major applications closed).
I get maximum 2-3 hours doing basic tasks with it such as word processing. Gaming I get maximum 1.5 hours.
The battery checker displays the following:
Status: Ok (0)
warrenty type: 1 year
cycle count 0
manufacturer: 13-42
battery age 136 days
serial number: 12587 02/01/2011
Temperature: 27oC
Design Capacity: 5100mAh
Full Charge Capacity: 5222mAh
Remaining Capacity: 5222mAh
Current: 0mA
Terminal Voltage: 12530 mV
Design Voltage: 10800 mV
Cell Voltage 1: 4174 mV
Cell Voltage 2: 4177 mV
Cell Voltage 3: 4177 mV
Cell Voltage 4: 0 mV
Status: 0
AC Power: True
CT Number: N\A
I have highlighted in bold the things I thing are suspicious. I feel the results are those of a malfunctioning battery. Could anybody tell me if I am correct withmy assumptions?
As I am no expert coes anybody reading this think these results are normal for a new battery and can you provide me some insight to wether my battery might be faulty or not?
Basically I think at least one of the 6 cells inside the battery are malfunctioning.
The laptop specifications are as follows:
Processing chip:
General Information Processor AMD Phenom™ II X4 P960 Processor
1.8 GHz
1.8 GHz HT
4 x 512 KB L2 Cache
Quad-core
Operating system:
Genuine Windows® 7 Home Premium x64
RAM:
6GB DDR3 RAM (1x4Gb 1x2GB cards)
Graphics card:
AMD Radeon HD 6470M
512 MB dedicated memory
Screen:
Screen type Widescreen LCD
Screen resolution - WXGA
- 1366 x 768 pixels
Screen size 15.6-inches
Screen features BrightView Infinity Display
LED backlighting
16:9 aspect ratio
Hard drive:
750GB SATA 5400rpm
Disk Drive:
Optical disk drive LightScribe SuperMulti DVD±R/RW with Double Layer Support
Memory card reader:
Yes
USB:
2 x USB 2.0
2 x USB 3.0
FireWire:
No
Internet:
Modem/Ethernet Gigabit Ethernet
WiFi 802.11 b/g/n
Bluetooth Yes
Audio interface:
2x headphone-out/ 1x microphone in
Sound Beats sound system
Video interface:
TV output 1 x HDMI (digital video/audio)
1 x VGA (analogue video)
Webcam:
HP Truevision 2.0 megapixels HD Webcam
Battery:
Lithium-Ion 6-cell battery
Up to 7.5 hours battery life
External Accessories included:
Power cord
AC adapter
Documentation
Software:
Software included This PC is optimized for Microsoft® Office 2010.
Purchase a Product Key Card or Disc to activate full-featured Office software preloaded on this PC.
HP QuickWeb
HP QuickSynch
HP CloudDrive (30-days trial)
HP Setup
HP Support Assistant
Cyberlink DVD suite
Arcsoft webcam
Arcsoft Total Media Theatre
HP Games Console
HP Connection Manager
Windows Live Applications
Microsoft Internet Explorer
Windows Live Messenger
Adobe Reader
Adobe Flash Player
Dimensions:
Size:
378 x 246.8 x 31.1 mm ( W x D x H)
Weight:
2.91 kg
If my replacement unit works how it is designed too it will be a beasty machine! I just hope my mate who is taking it back to the shop for me checks it properly before sending it me back!
Joe

Go to Power Options in the Control panel and select the Power Saver option. Do not choose balanced. Then run your battery capacity tests again. Hopefully the new setting will improve the time that you get.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up. The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages. There are no beeps. The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed. However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows: the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange. Both are fully illuminated (not dimly as the power indicator light). The power indicator light is not as bright as the other white indicator near the USB port. The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again. I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard? I appreciate your comments/advice on this matter. Thank you.
This question was solved.
View Solution.

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

My laptop ( hp pavilion dv6-6b27nr entertainment PC) willl not start up. the screen is blank.

I have a HP Pavilion dv6-6b27nr Entertainment PC (Win 7) It would start up with the message "BIOS RECOVERY" . It then would not start up at all. I took it to a repair shop, they contacted HP and got it working. i took it home and it worked just fine the same day, however when I tried to use it the next day the screen is just blank. i tried the take out the battery process with no effect. i then tried tapping the f11 key at start up. the fan came on and it made some noise, but has failed to show anything on the screen. When I turn it on the caps lock key blinks continually in a sequence of two blinks. (When i brought it home from the repair shop I downloaded malwarebytes and quarantined 87 pups etc. )

HI @owe ,
Thank you for your query, I will do my best to help!
I grasp that you received a bios error and the notebook would not start. You took it to a repair shop, who contacted HP and got it back up and running. When you took it home it ran fine. You downloaded malwarebytes, installed and ran it, and quarantined 87 pups etc. When you tried to use it the next day you get a blank screen and the lights blink twice.
Here is a link to Computer does not start and the LEDs blink or the computer beeps . Two blinks again refers to the bios.
You should not be having a bios problem so soon after just having it repaired.
There may be a hardware issue that is causing this and I would test the hardware rule that possibility out. Testing for Hardware Failures (Windows 7, Vista)
If you are still unable to determine any problems, you would have some options.
You can try to restore the bios yourself. Restoring the BIOS
As you just got it back from the repair shop, you could take it back to them to see what they say.
As you stated that the repair shop called HP, you may be able to acquire a reference or case number to refer to and call them yourself. Just to clarify you do not need the case number to contact HP support but it would allow them to more easily locate any case notes from the previous call.
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HP pavilion dv6-6c01ej On-Screen Display not working

Hi, I have an HP pavilion dv6-6c01ej and I want to use the on-screen display, to see for example when the volume when I turn it up or down (also for brightness change and so..).
I looked in the Programs and Features in Control Panel and saw I have the last version of the driver (version 1.3.5).
I couldn't find the actual prgoram in the Start menu (I don't even know if it exists).
I wanted to download it again so I can try uninstall and install, but the file could not be found, using this link:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55152.exe
From here:
http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6c00-entertainment-notebook-pc-serie...
I don't know if it's the same driver for all the pavilion dv6 pc's.
Also, I tried downloding the HP MediaSmart for that, but the download failed for some unknown reason.
So, How can I turn this feature on?
This question was solved.
View Solution.

Hi:
See if this version works...
http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_101310_2

Hp pavilion dv6 laptop has a black screen problem.

Hello,
I dont know how to fix my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the lap top to tv screen or external monitor and it shows that everything is working properly.
The laptop may have hit a hard surface. The laptop worked well until about 1 week ago when I turned it on and the screen was hazy at first. I turned it off and turned it back on and the screen was completely black but still had the start-up sound. Someone suggested I see if it works on an external monitor and that worked.
Does anyone kow how I can fix the black screen of my hp pavilion dv6 laptop?
I do lots of study with it and have my exams coming up soon. I need my laptop to be mobile with me and not stationed in one place. Thanks in advance for the help!

Hello Chi123,
I see that you are having problems with the display on your HP computer. I would like to help with this issue but I need some information.
Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
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Cannot change screen brightness on HP pavilion DV6

HI,
after changing from win 7 home basic to win7 ultimate 64bit cannot change screen brightnes with function keys
HP Pavilion dv6-3055sr
P/N: WY940EA
Please help.

Hello Roma89,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that since you upgrade from Windows 7 Home to Windows 7 Ultimate you have been unable to adjust the screen brightness using the Functions keys. I would suggest that you download and install the newest version of the HP Support Assistant which if you follow the HP Support document: Using HP Support Assistant (Windows 7) should get you all the newest drivers for your computer.
Please re-post if you have any further issues. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Pavilion dv6 Broken Screen

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