Pavilion dv6 went dark

I have a Pavilion dv6 laptop running MS7pro. The screen recently went black. I am running it using an attached monitor. The backlight is working. I suspect it needs to be re-plugged ie unplugged and then plugged back in. Any suggestions?

Hi @BruceWK
Welcome to the HP Support Community! I see that you are having a problem with your display screen. This could be a hardware problem with the display screen itself if you are able to see it on an external monitor. If you want to check the cables I can help with that by providing a guide but I will need your product number for that.
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

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HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
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Can't Install Cyberlink PowerDVD on HP Pavilion DV6

I recieved my HP Pavilion dv6-6145dx a couple of years ago and I was surprised to discover that CyberLink PowerDVD was not included with the notebook. I went to the HP Support drivers page and found PowerDVD (version 10) and downloaded it.
However, every time I try to install it, it does nothing. I can run the setup file but before the screen appears it closes without warning.
Any help is appreciated!

It didn't come with the laptop, so I guess it doesn't work.
But, upon inspection of the setup files, I decided to delete the VerCheck.dll file. Afterwhich setup managed to go through the screens and install perfectly.
Is that dll file crucial to setup? Does deleting it cause problems to the program after it is installed?

HP Pavilion dv6-6b10tx two of the usb ports are not working

I have recently bought a HP Pavilion dv6-6b10tx....and had it fixed by hp for a problem with the beeping noise.
After sending my laptop for repairs( replacing the system board), I received my laptop but two of my usb ports are not functioning...
I did a bios update and did the hp update to see if it actually fix anything but not luck. So I went device manager and found a exclamation mark on the renesas electronics usb 3.0 host controller with a device status 'This device cannot start. (Code 10)'. What do i do??

The question is why is the port not working? Is something in the port that you can see? If not, then there isn't much you can do but take the computer in to the genius bar and have the techs see if it is a circuit problem that can be fixed.

Hp pavilion dv6 3143se recovery .

HI gent`s
When you purchase a laptop and after a period of 6 months I wanted to work recovr of the system, but found that the recovery system does not work. I went to the Hp Service Agents
Did not get an answer or solution.
I hope to get a recovery disc
hp pavilion dv6 3143se recovery .
falah , from iraq
cheers

Refer the following weblink for procedure to order recovery kit:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&lc=en&cc=us&dlc=en
I am an HP employee.
Regards,
Vidya
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Hp pavilion dv6 recovery fails

hey everyone first post on the forum
i have an hp pavilion dv6 that came with 64 bit windows 7 home premium installed. i tried to dual boot Ubuntu with it and ended up overwriting windows. lots more story but i ended up calling hp and ordering recovery discs for my laptop. i then zeroed my hard drive and ran the 3 recovery discs. it prompted my supplemental disc which I inserted. all went well until the "setting up for first use"screen appeared. hp software began installing stuff the during the drivers part it comes up with recovery failed. i ran without the supplemental disc and it did the same thing. someone please help

Hi,
Before trying the following, make sure you can still read the 25 character Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
Assuming that this is just a problem with the Recovery process, there is a straight forward work around.
Create a retail installation disc yourself - just download the correct Disc Image ( this must be the exact same as the version you currently have ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers you may need can be found starting Here.
Regards,
DP-K
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How can I upgrade RAM memory for Pavilion dv6-3267cl notebook PC?

My laptop is HP Pavilion dv6-3267cl Entertainment Notebook PC
and OS is Windows 7 Home Premium 64-bit Service Pack 1.
It has intel core i5 cpu m480 2.67ghz 2667mhz 2 core 4 logical processor and two of 2GB SODIMM Samsung 1067MHz are used right now. (total 4GB memory) I'd like to upgrade the memory and
What is the maximum GB of RAM this laptop can have?
Which type of RAM cards should I install? (brand/MHz/GB...)
I tried a 8GB PC3 10600 1333MHz CL9 SoDimm and it caused an error and won't start Windows so I went back to original 2GB.

Hi:
The maximum memory you can run in a pc with the i5 first generation core processor is 2 x 4 GB.

HP Pavilion dv6-7010us Entertainment Notebook PC

My motheroarbd went out on my DV6 7010.
I had to wait awhile before I could get another MB so used the HD from it for another computer (HPG-60)
Now I am putting it back in my DV6 7010US.
The problem is it seems that the windows from my other computer is on this.
I am on it writing this (DV6 7010us) so can get online etc, but I wanted to re-install the oporiginal software that came with this computer.
I can't do a recover due to the stuff from the other puter being on the HD now.
I have a recovery disc set but thinks its for the other computer.
I have tried Windows and HP Updates, but still doesnt seem to reload.
I tried to get the website to auto detect and it said it couldnt detect this computer.
So no sure what to do. Am I going to have to order another set of discs, or do the discs I have work for almost all the HP laptops? The driver disc also, is it specific to a model or just general drivers?
I am downloading and installing all the drivers I can from HP driver download, but it still is not going back to the way it was.
What can I do?

Hello @JazzBrodi,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are looking to setup your notebook using the original operating system that first came with it, and I would be happy to help you!
Provided that all of the original hardware is installed in your HP Pavilion DV6-7010us computer, you can recover the original operating system using a set of recovery discs. These discs can be obtained by following the steps in this document on Obtaining HP Recovery Discs or an HP USB Recovery Drive.
I hope this helps!
Best Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I have a dynex 32" lcd tv and a pavilion dv6 and cant view the laptop on the tv using hdmi cables

trying to view netfilx my computer has windows 7 when i plug in the hdmi cable in the computer screen goes black and there is no signal on tv

I'm having the exact same problem. I have a Pavilion dv6 running Windows 7, and I have a Dynex TV I was planning to use as an external monitor. The HDMI cable didn't work; as soon as I connected the computer to the TV using the cable, the computer screen went gray and no further commands would work. TV said 'No signal'. Did you ever resolve your problem? Should I try a VGA cable?
Note that I connected the same tv to a different computer using the same HDMI cable and *SNAP* it came on instantly.
asantiago428 wrote:
trying to view netfilx my computer has windows 7 when i plug in the hdmi cable in the computer screen goes black and there is no signal on tv

AMD High Definition Audio Device Not Plugged In (HP Pavilion dv6-6b09sa)

I have just booted up my HP Pavilion dv6-6b09sa (running on Windows 7) laptop to find that the sound icon has a red cross next to it and it claims that 'No speakers or headphones are plugged in'. In the Control Panel it states that the AMD High Definition Audio Device is Not Plugged In. As far as I know, I've done nothing to cause this.I have already tried:System restore to yesterday at 10pm;Instalation of a TDI driver from the HP website, however I do not know how to edit/disable/delete the old driver. I'm completely clueless about these things. Please help, I'm at a complete loss.

This happened to me too. I own an HP Pavilion dv7-1135nr (Windows Vista). The internal hard drive stopped working, I took it to a computer repair shop, they put in a new internal hard drive, asked Microsoft for a key code and jump started the laptop. I took it home with me yesterday, watched a few videos and wondered why the sound wasn't working. The volume light on the laptop base was indicated as red (which meant the volume was off, even when the volume on the laptop screen was on). The only way I was able to hear sounds from videos was when I put my ear phones on.
I read somebody say that this happened to them and they restarted/rebooted their computer. I did that and, expectedly, it didn't work. I came across this page, opened up "Device Manager," opened up "Sound, Video and Game Controllers." Right-clicked the "IDT Device" and then uninstalled it. My laptop then restarted and thankfully the sound was back up. I didn't need to download anything or right click the "IDT Installer" or "Right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button" or any of that. It thankfully came back without me having to do any of that. I restarted/rebooted my computer to see if it was a fluke, and thankfully it worked again. Now I don't have to use my ear phones. My ears didn't like being pumped with sound, even when it was on low. My "Digital Display Audio" is still not checked green. It says that it's "not plugged in." But hopefully I won't run into this problem again in the future. Because if I'm a week or two or a month removed, the repair people I initially went to for my internal hard drive problem, will say that this was a separate issue caused by me and will charge me extra, when it was in fact caused by them (not maliciously of course, I guess this kind of thing happens when you replace a hard drive, as do a lot of other things which I'm not beginning to see). Thanks DavidPK.

Hp pavilion dv6-2170ee overheating !!!

the hp pavilion dv6-2170ee laptop is overheating (Excess heat) !!!!
why ??!!!

Try this:
Hello,
I decided to sacrifice 1 percent (just) of performance for the sake of cool temperatures and silent fan. I have HP DV6, with AMD Turion RM-74 and HD4650.
So, Yes, You will loose up to 1 percent Your CPU power, but heyh, this processor is so fast that You will barelly notice the change. You will still watch HD content with 720p and everything else smoothly. Note, that gaming will be harder part but consider Your laptop not as a device created for heavy gaming.
However,
I rarely do play NBA 2K10 on my laptop. It is very cpu demanding. After I've done the above, my CPU temp never reached beyond 71 percent while gaming, GPU - 75 percent.
Without the above mentioned my CPU went over 100 and GPU over 90.
No more overheating.
So, how to reduce Your notebook temps:
(i) Power Options -> More power options,
(ii) Balanced plan -> Change settings,
(iii) Change advanced power settings
(iv) Processor power management -> Maximum processor state -> On Battery - 50 percent, Plugged in - 99 percent.
(vi) Save changes and close.
Now, mine temperatures are - idle 48, heavy load - 57, extremelly heavy load (HD 720p content) - 62-63. (At the moment my CPU cores are at 47 celsius).
And please note, that the notebooks coolers are just a joke and designed not to cool your laptops, but to take away your money. Their effieciency is minimum: -1/2 celcius.
Best regards.
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No tuner hardware detectet- HP Pavilion dv6-1244tx with Integrated TV Tuner

i bought HP Pavilion dv6-1244tx with Integrated TV Tuner.
When i go to Windows Media Center->TV+Movies->set up tv receive the folowing message:
"The TV signal cannot be configured because no tuner hardware was detected..."
Same think with HP Media Smart-when clicking on the tv icon the message is: " No TV Tuner Device.
No TV Tuner card detected. Please check your TV tuner card or add one to use this program."
My questions are:
1.Sinnce the model HP Pavilion dv6-1244tx comes with Integrated TV Tuner Is it normal to receive the above messages when trying to set up tv?
2. Do i need to install additional drivers or to buy additional hardware to be abble to to set up tv?

the message no tuner detected is a problem with windows media center. If you try other software you will see that the tuner is working!
I am currently on with Microsoft tech support level 2 ? they are now on their second day trying to fix my computer
my computer is a pavillion m8187c and after 6 months of supurb service the "no tuner" message appeared. I have done everthing suggested on the HP help site but to no avail. downloaded drivers for the tuner card from everywhere including toe original drivers from drive D. I also went to services and restarted the services which are windows media center. I then saw that windows 7 has more controls available to the user in wmc. so I upgraded to windows 7 which gave more drivers and software. BUT WMC still indicated no tuner. So then I went out and bought a new tuner, no it didn't work either
Over the last two days I have watched the Microsoft technician retry everything that I had tried and it is still not working.
we may try to use the more extream upgrade. I just upgraded my system with windows 7, so we may have to do the install where the Drive C is formated and the clean operating system is installed. who knows the technician from microsoft is still researching
by the way HP stopped any support when I upgraded to Windows 7 because I did not buy the upgrade from them, I got it at wallmart
so if you want it to work call microsoft support at 800-642-7676 plan on spending some time

HP Pavilion dv6-6c14nr Entertainment Notebook PC -- No webcam detected

My name is Sarah.
I have a HP Pavilion dv6-6c14nr Entertainment Notebook PC
Model: A6Y00UA
Operating System: Windows 7 Home Premium 64-bit
I first realized I had a webcam problem today when I tried video chatting on Skype. I do have a built-in webcam, as there is a lens above my screen with the words "HP TrueVision HD" beside it.
I opened CyberLink YouCam (it came standard with my laptop) and received this message:
From here, I found the Webcam Troubleshooting (Windows 7) help page via Google. I followed "Reinstalling the original webcam program that came with your computer in Windows 7," but got no results. I followed "Can't find the webcam or webcam software," but got no results. I then followed "Video does not appear in your webcam software (such as YouCam, Skype, Messenger, etc.)," but got no results.
Next, I found the Testing a Webcam Using YouCam help page via search on the HP website. I followed the instructions until step 2 "Verify the webcam hardware is recognized in Device Manager" when I had to stop here:
I returned to the Webcam Troubleshooting (Windows 7) help page and followed the instructions for "Webcam is not listed in Device Manager (Windows 7)," but again got no results.
I did not use Microsoft System Restore because 1) I don't know exactly when my webcam went from working to not working, and 2) I am unsure what a system restore will do in terms of me losing any data or programs.
If anyone has any advice or knows exactly what I need to do, I appreciate the feedback.

I would guess one of two things-either the webcam has failed or the cable that runs from the webcam is unplugged from the motherboard.
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HP Pavilion dv6-6117dx - Sound just stopped working

Listened to a video earlier, then went to listen to another audio type file and the sound was gone. Was not experiencing any issues. Sound just disappeared at some point. Volume is not muted anywhere. Please help.
HP Pavilion dv6-6117dx Entertainment Notebook PC
Windows 7 Home Premium 64-bit Service Pack 1

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52658.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Poor quality of HP Pavilion dv6-7040tx Entertainment Notebook PC - replacement

Hi,
I purchased HP Pavilion dv6-7040tx Entertainment Notebook PC and within 4-5 days of purchase I came to know that the integrated webcam is not working- having hardware fault, followed the steps provided by help desk.
Went to service station as well and the issue is not getting rectified with driver/software reinstallation. It's a clear indication that some of the hardware is having issue.
In such a case (notebook is less than 7 days old) and it's integrated cam never worked, shouldn't it be replaced immediately? instead of doing Hardware troubleshoot offerings.

Hi,
Wow that's great........
This was the only reason that I told you that HP has the best after sales service....
Enjoy n have fun with your fully loaded machine.....
Regards,
Deepu Singh

Pavilion dv6 went dark

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