Pavilion dv6709ax Recovery Partition not accessible to Factory Default Reset

Hard drive is full of old information (no longer requuired) and possibly infected with a virus. I wish to reconfigure the computer back to its original state to use as a backup/travel computer.
I have attempted to use the Recovery Partitiion in various ways to no avail. It was fine when the computer was first purchased.
I believe that I should be able to rebuild the contents of the recovery partition by downloading and installing appropriate HP files.
Any assistance would be appreciated.

The only way to rebuild the recovery partition is by booting from Recovery Discs to format the entire hdd and restore it to Factory setup. Did you make your Recovery Discs when you first got the laptop?
Creating Recovery Media> Windows Vista
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    good day!
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    regards.
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    This question was solved.
    View Solution.

    Hi
    HP uses OEM Disc hence product key is in built on the disc itself and will be pre-installed on your unit you dont have to worry about the activation.
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    "I work for HP."
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  • Recovery partition not getting detected

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    This question was solved.
    View Solution.

    Hi,
    If you've altered the Recovery Partition, it's extremely unlikely you will get it to work.
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    http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
    Any additional drivers and software you may need can be found staring Here.
    Regards,
    DP-K
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  • Recovery partition not found

    Hello,
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    Hi,
    You can order a replacement set of Recovery Discs using the link below.
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    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    Regards,
    DP-K
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    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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