Pavilion dv7-3165dx Notebook running windows 7. .

After updating (Recomended) Support Assistant from HP. Mo# and Ser# reads 1234567890 for both. What Now? Motherboard cannot find or invalid info.

The information available in the following weblinks will help you prepare for the system recovery process.
HP PCs - Performing an HP System Recovery (Windows 7)
If you are using the Windows 7 operating system on your HP or Compaq PC, learn how to restore the original software.
HP PCs - Troubleshooting HP System Recovery Problems (Windows 7)
If you are having problems using the HP Recovery process on your Windows 7 computer, this document will probably help.
I am an HP employee.
Regards,
Vidya
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Pavilion dv7-3165dx Notebook shuts off @30% power

I purchased this laptop that I love and runs amazingly but started having a problem when the power isn't plugged in and running on battery. If the power goes down to 30% it just shuts off as if I had been pressing the power button! I checked the corresponding power options and is set to "Do nothing" when power level reaches critical and critical is set to 7%. For some reason the computer just overrides my settings and powers off at 30% charge level. I have left power management to hp recommended settings (Original) and have not tempered with anything else. Any ideas on how to resolve what appears to be a software issue as it is too much of a coincidence that it is precisely at 30% that it powers off and I'm afraid it will shorten the life of my HDD!!!

Now it's happening at 50%!!! It just shuts off at exactly 50% power and am just frustrated out of my mind. I have restored to HP recommended and made sure the pc does nothing if power is under 7%. I am out of iddeas please help

Pavilion dv7-3165dx will not boot up

This pavilion dv7-3165dx has worked flawlessly for 8 years. Now when I turn it on, the lights come on and the fan runs, but nothing loads up, not Windows, not BIOS, nothing. The screen stays blank. I have cycled the power several times with the same result. I checked the BIOS battery, and it is good: 3.25 volts.

Hi there @Terry49,
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that your notebook is no longer starting up properly, and I am happy to help with this.
I would start out with this process, and see if there is any change. It is possible that just the hard reset is required.
Computer Does not Start (Windows 7, Vista, XP)
Also check your power adapter, and if you have another one, try it out, and also try a different wall outlet.
I hope this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM

Help,
My HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM player issues.
Literally in last 24 hours. all was working fine. then Stopped.
Device not working is : hp DVDWBD TS-LB23L ATA Device
Whirrrs like reading disc...even gets the disc icon on windows.
Have scoured these boards and tried everal of the solutions.....
1. tried uninstalling and reinstalling Driver as described on these boards... didnt work
2. tried MATS on microsoft website....didnt work
http://support.microsoft.com/mats/cd_dvd_drive_problems/
3. Tried the Revo uninstaller attempt .... didnt work
4. tried the CC Cleaner attempt ... didnt work
5. Tried the ATA channel delete ... didnt work
6. tried the BIOS update here : HP Mediasmart DVD failure - HP Support Forum
as additional clarification..... no physical damage to computer....Discs being used are all functional Blu or CD or DVD.
HP Mediasmart DVD is still not working.
NO installation of new programs prior to this going on.
My same fire wall program, anti-,malware has been on this computer since I purchased it 7 months ago.
No software changes in system.
I do not use the Comodo firewall system either.
Thank you

Have you tried installing a trial Blu-ray player. Don't use one from Cyberlink as it's too close to Media Smart DVD.
Use Arc Soft
http://www.arcsoft.com/estore/software_title.asp?ProductCode=TMT5P&gclid=COXEpJ6CqqcCFQEKbAodpQdSCw
----Will give that a whirl when I return home.
Have you tried the obvious and picked a Windows restore point to where it was working ? -------Windows 7, in that particular machine isn't letting me dial back for an earlier restore point..... it isn't even letting me see dates....Believe me I would have been happy to dial back a week or two. Not sure why, Havent been able to dig in that direction....was trying to be careful about not digging a deeper hole before moving all important work files and stuff to a different machine before toying with windows deeper.
Maybe the drive itself has failed, do you you have another HP laptop that you can try it in ?-----have several HPs...might try that soon.
Check "Autoplay" in the control panel.----have done the autoplay fixes that have been proposed in other chains of similar problems....no avail.
I will keep throwing ideas at you no matter how simplistic they may seem. I find that it starts people thinking in another direction.     --------Believe me, I appreciate it, just as long as it doesn't devolve into .....Is the machine plugged in?
Have you tried burning a DVD with it ?   Not yet, that is a good idea.
Try installing Image Burn and see if the drive will create ISO files with a Blu-ray disk. You will get a warning that Image Burn can't do this, but continue and let it dead the whole disc. Let me know if that works and I will give you the software to play the movie from the ISO files.
http://www.imgburn.com/index.php?act=download
Use mirror 8 provided by Image Burn.
What version of Media Smart DVD are you running ? Was using the most recent release......then uninstalled it and went back a few versions... to one that was linked to in another similar thread.
Thanks.

Bluetooth do not show or recognise cellphones on HP Pavilion g4-2020tx Notebook with windows 8.1 pro

Bluetooth do not show itself to or recognise cellphones on HP Pavilion g4-2020tx Notebook with windows 8.1 pro 64-bit.Yes the comm say it is working fine but it is clearly lying and yes I did switch on visibility.I do not find any bluetooth driver on the Notebooks support page any longer.

Hi ,
Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Pavilion g4-2020tx Notebook and Bluetooth not working. Here are some links that might help. I would check to make sure Bluetooth is on. It shows you how to do that under Connecting Bluetooth. A device such as computer might need to have the Discovery setting turned on. To turn on Discovery in Windows 8, from the Start screen, type Change Bluetooth to open the Search charm, and then select Change Bluetooth settings from the search results. Hope this helps. Thanks.

HP Pavilion dv7-3165dx heats up and shut's down

My HP Pavilion dv7-3165dx heats up and shut's down/ locks up, It does seem Hot so I'm assuming it's due to heat, or heat related. The Vent's are not blocked and no dust.. This could happen within the first 5 minutes of powering up. I swapped out the hard drive just to be sure it wasn't the Hard drive. any suggestion's or idea's with this brief explanation...

You can chat online with a HP Specialist about your issue and details if your eligible to replace your laptop.
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=au&h_product=top&h_page=hpcom&h_c...

Unmountable Boot Vol on Pavilion g4-1015dx notebook running Win7

My hp Pavilion g4-1015dx Notebook PC running Windows 7 will not boot.
I get a blue screen with some comments including the following....
REM Mode1 :
REM Caption : WDC...ATA Device
REM Device ID : \\.\PHYSICALDRIVE0
REM SCSIBus: 0
REM SCSIPort: 0
REM Partitions: 4
REM PNPDeviceID: IDE\DISKWDC_........
REM couldn't perform the screening because couldn't detect 2 HDDs on this system
C:\system.sav\util\MBRINST.EXE / INI C:\system.sav\util\MBR.INI /U /Q
F8 : disabled automatic restart yields....... UNMOUNTABLE_BOOT_VOLUME Message
F8 : Safemode boot doesn't work
When I hit F2 during booting under advanced diagnostics I get this message:
Testing Drive : 1
Smart Check : Passed
Short DST : Failed
Product ID : LF1......
Hard Disk 1
Hard disk test failed
But when I use F10 Diagnostics and check the hard drive it comes up clean on the short and comprehensive tests.
I do not have a recovery disc and can not make one now that I can't log on.
Is there some way to downoad the recovery disc?
I went to the HP downloads but did not see it.
Thanks fo any help.
LTH

There is no download, but you can order Recovery Media for usually less than $20. Scroll down on your driver/software page and you will see the link to order Recovery Media.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5093...
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Pavilion DV7-1228ca Notebook Recovery

Hi,
I have a laptop Pavilion dv7-1228ca running Windows Vista. I guess it may have infected with virus and it is unable to boot. When I turned on the machine, the screen was black and all the indicator lights were turned on and the machine was continuously reading the dvd drive. I would prefer to recover the personal data files; otherwise, I did create my recovery disc (1 to 3) but I never use them before. Could anyone help?
Thanks in advance.
HongDing

Hi DP-K,
Thanks for your reply. I have tried the following two ways.
1. When I pressed the power button, the BIOS prompts were not shown up and the screen was still a black screen. The Recovery Manager was not launched.
2. I put the first recovery disc (which were created after I purchased the machine) on the DVD drive and turned on the machine. It did not do anything either and it continued to read the drive. The screen was still a black screen.
Are there any suggestion?
Thanks again!
Hong Ding

Pavilion DV7 4085-sf and Windows 8 Graphics Driver

Hi guys ,
can anyone help me with a graphic driver for my laptop Pavilion DV7 4085-sf ?
I have this video card Ati Mobility Radeon 5470 and i not find drivers for Windows 8 to that card.
Thank you verry much!!
This question was solved.
View Solution.

flock16 wrote:
Hi guys ,
can anyone help me with a graphic driver for my laptop Pavilion DV7 4085-sf ?
I have this video card Ati Mobility Radeon 5470 and i not find drivers for Windows 8 to that card.
Thank you verry much!!
You might refer to the steps in this post to help you install graphics drivers for your notebook. Please let us know if this works for you.

HP Pavilion g6-1270si Notebook PC Windows 10 Drivers

Hi, Is there any word on when windows 10 drivers will be made available on the website for my laptop? My HP Pavilion g6-1270si Notebook currently has no drivers for windows 10 and I am unbale to use the wireless features of this laptop. Windows live update does not return any results for the wireless lan driver update either. The windows 7 and 8 wireless lan drivers do not work in Windows 10 (as to be expected). I have waited through the whole windows 10 insider program until now for the windows 10 drivers but as of yet there is absolutley no trace of them. Any help would be appreciated.

I've been told by Microsoft tech support that HP and other manufacturers are currently try to get their drivers up to speed with Windows 10 requirements as it appears the most troublesome drivers are the graphics drivers that they have customized from the original Intel versions. This is incredibly annoying and inconsiderate of HP to have left so many of its drivers out of date while Intel has been upgrading the originals all along for years. I was having RAM crashes due to my HD Graphics 4000 for a couple of years now, with no ability to fix the problem because HP had not done any updates. My hope was that the combination of the Windows 10 upgrade along with its own driver replacements would solve the problem. Well, it didn't. It just highlighted the problem for many more users to experience. HP is going to lose a lot of customers if they don't get on the ball with this.

HP Pavilion dv7 DOENS'T HAVE WINDOWS 8 DRIVERS! - WHY?

My review...
Why HP, a renamed Company, do miss the windows 8 drivers for their high performance Laptops?
I have a HP Pavillion dv7 with all the attributes needed to run Windows 8, BUT HP DOESN'T UPDATE ITS DRIVERS!
I'm really disappointed with HP and just because I have no warranty anymore, now I need to pay for some support.
I'm thinking seriously about never buying a HP laptop anymore.
My laptop is upgradable even the CPU can be changed. I can put an i7 processor in it, it runs Battlefield 3 in Windows 8 because I've installed ATI driver using Windows 7 compatibility mode, but, HP doesn't even care about that.
HP doesn't care about all of you guys...
If you buy a high performance laptop you'll need to sell it as soon as a new Windows comes out, and they tell nothing about updating the drivers..
Windows 8 is even better than Windows 7 (FASTER, LIGHTER) than Windows 7, BUT YOU JUST CAN'T INSTALL THE OPERATING SYSTEM BECAUSE HEWLETT PACKARD DON'T UPDATE THE DRIVERS.
The ATI video driver for my dv7-4087cl is from 2010-12-03 , Version:8.771.1.0.... 3 years????
Here is my resentment about HP.

I am shocked to see that non have one bothered to answer that.

USB Driver for HP Pavilion dv7-7115nr Notebook PC?

Hi. My Hp Pavilion DV7's Usb drivers dont work. Only one USB Works and thats the one on the top right. Can i fix this by which drivers i need to install? Send me the link. Thanks! Are They USB 2.0 or 3.0?

Hi, They are USB 3.0 ports. Please download and install the following AMD Chipset Drivers and install on your machine: http://support.amd.com/en-us/download/chipset?os=Windows%207 Regards.

2nd HDD caddy replacing optical drive for HP Pavilion 15-e073ca Notebook PC & Windows 10

Hello ! I am planning to add a SSD to my two-years-old HP Pavilion 15-e073ca Notebook PC. I found on some sites that I can remove the optical drive and put a second drive using a caddy adapter into the optical drive bay. I found that some people on the forum have done it successfully, but nothing about my PC model. I want to know if it could work with my product. In other words, there is my plan:1-Remove the actual HDD from the hard drive bay and replace it with the new SSD.2-Remove the optical drive and replace it with the caddy adapter containing my old HDD.3-Do a clean install of Windows 10 on the SSD, using a USB recovery flash drive made with my actual Windows 10 system (which was updated from Windows 8.1). I am planning to buy the following parts:1- a HDD / SSD caddy adapter for HP Pavilion 15 (model OBHD9-SATA-SATA-BU9), from NewmodeUS (http://www.newmodeus.com/shop/index.php?main_page=product_info&cPath=2_5&products_id=583)2- a 128 GB SSD drive (item SDSSDHP-128G), from SanDisk (http://www.sandisk.com/products/ssd/sata/ultra-plus/?capacity=128gb) I have some questions before buying the parts:1- Will the two drives (my old HDD and the new SSD) be recognized by the motherboard / BIOS and the operating system (Windows 10)? Is there a limit of one unique HDD/SSD drive on the computer?2- The height of the SSD is 7mm, and it seems that my old HDD is 9.5mm height (model WDC WD10JPVT-60A1YT0). Would it cause any problem (would I need to add spacers)?3- Do these parts work together and with my computer (size, compatibility)? Do you expect any problem with this upgrade?4- Will the clean install of Windows 10 work, since I plan to install it on a different drive than the one I used to create the USB recovery flash drive? I have never done a clean Windows installation before. Thanks in advance for your replies.Haghe

Hi:
Use the W7 32 bit drivers and software from the Probook 450 G2 except the graphics, firmware and BIOS files.
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6943827&swLangOid=8&swEnvOid=4053
Graphics:
First install the Intel chipset installation utility from the above model and reboot.
Second, install the Intel HD graphics driver and reboot.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24246
Then install the nVidia graphics driver and reboot.
http://www.nvidia.com/download/driverResults.aspx/79892/en-us

HP Pavilion 11 x2 Notebook PC Windows 8.1

Hi
I am trying to connect my HP Pavilion 11 via HDMI to a Pico Pix Projector and getting the message " This laptop cannot project - try re-installing graphics drivers" and when I press F4 nothing happens !! Also when I righ click the screen there is no "screen 2" option.
The whole point of buying this new laptop was to reduce the weight /size of the laptop/projector combination for training.
What is the solution ?
Thanks
Tim

Hi,
Not sure if you found a fix for the HDMI problem, I have a similar issue and installing reinstalling the Intel graphics drivers didn't help at all. HDMI port is not recognised by any device I attach. Anyway its possible the following may work for you, as it has worked for me. Note I have the latest Intel Graphics installed downloaded from HP support site.
Fix/Workaround, if you disable and then enable the display adapter its appears to "switch" on the HDMI output. Note I am running Windows 8.1 which was upgraded from Windows 8.0
Steps are as folllows, note that HDMI cable is connected tp PC and external device (TV, Monitor etc.):
1. Open Control Panel
2. Select Device Manager
3. Select and expand Display adapters
4. Select Intel (R) HD Graphics
5. Right click with mouse
6. Select Disable
7. Right click again
8. Select Enable
When I do this I get output (picture and sound) on my external monitor
Finally make sure that in the Display option in Control Panel to set up Project to Second Screen as either, 1. Duplciate or 2 Extend
If I set as Second screen only and unplugged the HDMI cable from the X2 the screen on the X2 was blank. I had to wake up the PC before I could get the internal screen to work again.
Only problem with the above workaround you have to Disable/Enable each time you restart your X2.
Hope this works for you if still having issues?

HP Pavilion g6-2288ca Notebook PC, Windows 8 fails to start-up.

Hi, I am having a problem with my computer, every time I try to start up my HP Pavilion g6-2288ca Notebook, I get one of two different blue screen errors. One error code says 0xc000021a and the other says 0xc0000001. I then did a start-up test and it came back as follows ;
Hard Disk Short DST : Failed.
Failure ID : 64G57S-6B974S-MFPX0K60V803
Any help with a solution is appreciated.
This question was solved.
View Solution.

Hello KVD,
Welcome to the HP Forums!
The error you indicated shows that there is a hardware issue with the primary hard disk. You can try purchasing a replacement hard disk at the HP PartSurfer if the computer isn't in warranty. If it is, you should be able to get service over HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns, and if this helped you. Thanks for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

Pavilion dv7-3165dx Notebook running windows 7. .

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