Pavilion dv7-3165dx Notebook shuts off @30% power

I purchased this laptop that I love and runs amazingly but started having a problem when the power isn't plugged in and running on battery. If the power goes down to 30% it just shuts off as if I had been pressing the power button! I checked the corresponding power options and is set to "Do nothing" when power level reaches critical and critical is set to 7%. For some reason the computer just overrides my settings and powers off at 30% charge level. I have left power management to hp recommended settings (Original) and have not tempered with anything else. Any ideas on how to resolve what appears to be a software issue as it is too much of a coincidence that it is precisely at 30% that it powers off and I'm afraid it will shorten the life of my HDD!!!

Now it's happening at 50%!!! It just shuts off at exactly 50% power and am just frustrated out of my mind. I have restored to HP recommended and made sure the pc does nothing if power is under 7%. I am out of iddeas please help

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Pavilion dv7-3165dx Notebook running windows 7. .

After updating (Recomended) Support Assistant from HP. Mo# and Ser# reads 1234567890 for both. What Now? Motherboard cannot find or invalid info.

The information available in the following weblinks will help you prepare for the system recovery process.
HP PCs - Performing an HP System Recovery (Windows 7)
If you are using the Windows 7 operating system on your HP or Compaq PC, learn how to restore the original software.
HP PCs - Troubleshooting HP System Recovery Problems (Windows 7)
If you are having problems using the HP Recovery process on your Windows 7 computer, this document will probably help.
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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HP Pavilion dv7-3165dx heats up and shut's down

My HP Pavilion dv7-3165dx heats up and shut's down/ locks up, It does seem Hot so I'm assuming it's due to heat, or heat related. The Vent's are not blocked and no dust.. This could happen within the first 5 minutes of powering up. I swapped out the hard drive just to be sure it wasn't the Hard drive. any suggestion's or idea's with this brief explanation...

You can chat online with a HP Specialist about your issue and details if your eligible to replace your laptop.
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=au&h_product=top&h_page=hpcom&h_c...

Pavilion dv7-3165dx will not boot up

This pavilion dv7-3165dx has worked flawlessly for 8 years. Now when I turn it on, the lights come on and the fan runs, but nothing loads up, not Windows, not BIOS, nothing. The screen stays blank. I have cycled the power several times with the same result. I checked the BIOS battery, and it is good: 3.25 volts.

Hi there @Terry49,
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that your notebook is no longer starting up properly, and I am happy to help with this.
I would start out with this process, and see if there is any change. It is possible that just the hard reset is required.
Computer Does not Start (Windows 7, Vista, XP)
Also check your power adapter, and if you have another one, try it out, and also try a different wall outlet.
I hope this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM

Help,
My HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM player issues.
Literally in last 24 hours. all was working fine. then Stopped.
Device not working is : hp DVDWBD TS-LB23L ATA Device
Whirrrs like reading disc...even gets the disc icon on windows.
Have scoured these boards and tried everal of the solutions.....
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http://support.microsoft.com/mats/cd_dvd_drive_problems/
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5. Tried the ATA channel delete ... didnt work
6. tried the BIOS update here : HP Mediasmart DVD failure - HP Support Forum
as additional clarification..... no physical damage to computer....Discs being used are all functional Blu or CD or DVD.
HP Mediasmart DVD is still not working.
NO installation of new programs prior to this going on.
My same fire wall program, anti-,malware has been on this computer since I purchased it 7 months ago.
No software changes in system.
I do not use the Comodo firewall system either.
Thank you

Have you tried installing a trial Blu-ray player. Don't use one from Cyberlink as it's too close to Media Smart DVD.
Use Arc Soft
http://www.arcsoft.com/estore/software_title.asp?ProductCode=TMT5P&gclid=COXEpJ6CqqcCFQEKbAodpQdSCw
----Will give that a whirl when I return home.
Have you tried the obvious and picked a Windows restore point to where it was working ? -------Windows 7, in that particular machine isn't letting me dial back for an earlier restore point..... it isn't even letting me see dates....Believe me I would have been happy to dial back a week or two. Not sure why, Havent been able to dig in that direction....was trying to be careful about not digging a deeper hole before moving all important work files and stuff to a different machine before toying with windows deeper.
Maybe the drive itself has failed, do you you have another HP laptop that you can try it in ?-----have several HPs...might try that soon.
Check "Autoplay" in the control panel.----have done the autoplay fixes that have been proposed in other chains of similar problems....no avail.
I will keep throwing ideas at you no matter how simplistic they may seem. I find that it starts people thinking in another direction.     --------Believe me, I appreciate it, just as long as it doesn't devolve into .....Is the machine plugged in?
Have you tried burning a DVD with it ?   Not yet, that is a good idea.
Try installing Image Burn and see if the drive will create ISO files with a Blu-ray disk. You will get a warning that Image Burn can't do this, but continue and let it dead the whole disc. Let me know if that works and I will give you the software to play the movie from the ISO files.
http://www.imgburn.com/index.php?act=download
Use mirror 8 provided by Image Burn.
What version of Media Smart DVD are you running ? Was using the most recent release......then uninstalled it and went back a few versions... to one that was linked to in another similar thread.
Thanks.

HP 1000 notebook shuts off in every 30 minutes

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Responded on duplicate thread: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-1000-3rd-gen-notebook-sudden...
TwoPointOh
I work on behalf of HP
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Notebook shut off wont turn back on after battery tapped

I purchased 3 notebooks all are doing the same thing. If you set the down on any surface they shut off. One of them will not turn back on. I have switched batteries and charging cords. I don't see it as a recall but it's strange that all 3 are doing the exact same thing. Power cord when plugged in has a white light but no screen will turn on. Tried 2 different batteries and 2 power cords. I have tried just plugging in no battery only power cord and holding down power button, no change.I bought these last November 2014, I never had this problem will my Dell comouters. Anyone have any suggestions?? Very frustrated! These computers are barely used and don't leave the house, they are not abused.

Hi there , Thank you for visiting the HP Support Forums and Welcome! I read your post on the HP Support Forums and see that you are having issues with 3 Notebook PC's. I understand that one of the Notebook PC's will not turn on at all, and the other two shut down if you set them on a surface. I would be happy to assist, I just need your Model Numbers (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running. In the meantime, you could try some HP Troubleshooting documents. I am going to give you all three versions of the Computer does not start HP document as I am unsure of the Operating System you are running at this time. Computer Does Not Start (Windows 7), Computer Does Not Start (Windows 8), Computer Does Not Start (Windows 10). Have you tried performing a hard reset?Have you tried to do a Hardware Test?Are you receiving any error messages?Are you receiving any LED lights flashing or Beep Codes? If so, here is a document called HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code. You had mentioned that you purchased these Notebooks in November 2013. Please check your Warranty Status using the Check Your Product Warranty site. If you are still in warranty, please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
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Notebook shuts off while charging

hello, this is my first time posting. i have a HP special edition L2000/L2005CU. im having problems with charging my notebook while its on, it will shut off after about 10 mins of charging but the battery can be fully charged after it is shut off. i also tried to use only the AC power without the battery installed and still the same result. i have noticed my fan does not turn on, would charging it cause the thermal protection to shut off only while charging? Any advice would be appreciated. thanks in advance.
Eddie

It won't hurt the battery in general but I like to keep it on the ac adapter when ever I can since using it off battery will use up battery cycles.
Glor

MSI GT70 2PE Pro Shuts off after power up and sleep mode, then works

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Try update IRST driver.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24006

Blu-Ray DVD's doesn't play in HP Pavilion dv7-1020us Notebook Pc

Hi All,
I came across a issue that " HP Pavilion dv7-1020us NB PC ALL" is not able to play new Blu-ray DVD's like movies. It just pushes out the disc, doesn't even read them.
Tried in all the updated players by HP like HP Media smart.
Tried in Cyberlink Power DVD version 10.
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Nobby

No answers...
The same here, I can not watch my Lord of the ring bluray, the drive not even detect a disc
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Can I make 3GS shut off when power removed?

I'm using my retired 3GS as an iPod in my car, it's being powered by an outlet that shuts off when the car is turned off. I ran my original iPhone the same way but when I turned the car off, the power to the iPhone turned off and the iPhone would shut off. My 3GS won't do this and I'm wondering if there's some setting to make this happen. I surely can't find it.
Thanks

Actually, I think I understand what was happening. For my original iPhone connection, I had some old Belkin device that plugged into the cigarette lighter of my car but the AUX jack also plugged into that housing. I'm betting somehow that old unit would make the iPhone think the connector had been completely removed, sense that and shut off. Just like when you unplug it.
That old Belkin unit wouldn't work with my iPhone 3GS so I swapped it out for a different cabling set up and it's only the power that's switched off.
Thanks,
bo

Pavilion DV7-1228ca Notebook Recovery

Hi,
I have a laptop Pavilion dv7-1228ca running Windows Vista. I guess it may have infected with virus and it is unable to boot. When I turned on the machine, the screen was black and all the indicator lights were turned on and the machine was continuously reading the dvd drive. I would prefer to recover the personal data files; otherwise, I did create my recovery disc (1 to 3) but I never use them before. Could anyone help?
Thanks in advance.
HongDing

Hi DP-K,
Thanks for your reply. I have tried the following two ways.
1. When I pressed the power button, the BIOS prompts were not shown up and the screen was still a black screen. The Recovery Manager was not launched.
2. I put the first recovery disc (which were created after I purchased the machine) on the DVD drive and turned on the machine. It did not do anything either and it continued to read the drive. The screen was still a black screen.
Are there any suggestion?
Thanks again!
Hong Ding

Spontaneous Shut-off problem (power supply?)

Hi-- I have a first generation G5 iMac.
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Miriam--
Dave, if, in fact,as Charlie suggests, the cause of
your shutdowns is a variable power supply, it should
easily be cured by the addition of a Universal Power
Supply
While an excellent idea (I wouldn't have a computer without connecting it to a UPS any more), a UPS won't necessarily solve the problem of the unexpected shutdowns. My iMac was on a UPS and it still would shut down.
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charlie

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I bought my MacBook in October. I've been treating it really delicately. But for some reason, it will not run without the power cord plugged in (as of yesterday morning).
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This is my first Mac and I have no idea what is going on.

This is a recently common issue with Macbook Lith-ion batteries.
You have a defective battery, although AppleTech defines defective as a battery below 350 cycle counts. That's the lifetime of your $130 battery, which may average between 6-13 months depending on how you use it.
Some customers have had to buy 3 batteries in the past 2 years because AppleCare doesn't cover consumable items, eg. batteries.
check consumer comments at http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?fnode=h ome/shopmac/macaccessories/power&revw=MA561LL/A
I'm hoping Apple will realize that a $130 macbook battery with a 350 cycle count lifetime, doesn't live up to "Apple" standards. Lith-ion batteries are known to have a 2-3 year lifetime not 6-13 months.
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MacBook shuts off when power cord is disconnected

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HELP!

Ronan... in your case, it looks like it's just time for a new battery. Your battery should hold a full charge for up to about 300 cycles. At that point, you should expect a decline in the charge capacity. As your battery has over 600 cycles, it sounds like it's had a good life. As you've had your MacBook for less than two years, it sounds like you are possibly using more cycles than necessary. You should try to use your MacBook while plugged in the majority of the time... but occasionally use it on battery (going through one or two cycles a week). A full cycle is a full charge and discharge. For example, if your battery is at 100% and you let it discharge to 90% and then you charge it back up to 100%, that is 1/10th of a cycle. You would need to do that 10 times to equal one cycle. If you started at 100% and let your battery discharge to 50% and then charged it up to full, that would be 1/2 cycle... doing this twice would equal one cycle. The number of cycles is the primary indicator of the life of your battery. It sounds like you are using your MacBook mostly on battery (with over 600 cycles in less than two years). After you replace your battery, try to run it plugged in for the majority of the time if possible. Many people are mistakenly under the impression that they should fully discharge their battery before charging it. This is not the case with Lithium Ion/Polymer batteries. This was the case with Nickel Cadmium or Nickel Metal Hydride batteries (much older rechargeable battery technologies). It seems many people still feel that the memory effect of the older battery technologies applies to newer battery technologies. Just the opposite is true.

Pavilion dv7-3165dx Notebook shuts off @30% power

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