Pavilion dv7-4047ea 'no battery is detected'

I have recently purchased and inserted a new battery for my Pavilion dv7-4047ea notebook.
However, when I boot up the message "no battery is detected" appears in the hidden icons panel, together with a RED CROSS on the battery symbol. After speaking to the batterysupplier, they have confirmed that I have the correct battery and advised me to upgrade the BIOS to cure an incompatibility problem.
I have attempted this but have been informed that I have the latest version of BIOS on my machine.
I have also tried any other related resolutions without success.
Can you help please?
My system configuration (from msinfo32.exe) is shown below
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MAJAMES-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv7 Notebook PC
System Type x64-based PC
Processor AMD Phenom(tm) II P820 Triple-Core Processor, 1800 Mhz, 3 Core(s), 3 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.29, 25/02/2013
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name MAJames-PC\M A James
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.74 GB
Available Physical Memory 1.67 GB
Total Virtual Memory 7.49 GB
Available Virtual Memory 5.17 GB
Page File Space 3.74 GB
Page File C:\pagefile.sys
Thanks
Mike James

Hello mj-18
Welcome to the HP Forums!
I apologize that the new battery is not being detected in the notebook. I can definitely help you with this!
Normally, a new battery has to be calibrated before it can be used. Sometimes, an un-calibrated battery will not be detected until you calibrate it. I can provide an HP document with instructions on how to do this: Testing and Calibrating the Battery (Windows 7)
Following this document will allow you to successfully calibrate the battery. Additionally, it will test the battery for any issues it might have. Please try all of these steps and let me know what happens!
Thanks for choosing the HP Forums. Have a great day!
I worked on behalf of HP.

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HP Pavilion DV7 Battery, 4400mAh, 6600mAh ,8800mAh, which capacity is better for my hp laptop?

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Hi,
Just to clarify, the 601 error relates to your notebooks main battery ( not the rtc cell on the system board ).
If you're happy with running the machine on mains power full time, there's no issue with that and you can simply remove the battery.
If you do want to replace the battery at some time, you can order a new one through HP Parts Store or ( and often less expensive ), just google the full Model No. of your dv7 series notebook including the term battery.
Regards,
DP-K
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HP Pavilion dv7-3164cl (battery not charging)

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Hey there,
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progman wrote:
The original battery for the unit is an 8-cell Li-Ion. Do you know if replacement battery may be a 12-cell Li-Ion, which I'd assume would yield longer battery life, or must I stay with 8-cell? Thanks.
Hi,
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Hello Todd_in_LA,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how you are attempting to boot to an external monitor, and I would be happy to guide you towards a resolution!
Based on the information provided in your post, I recommend contacting our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
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I work on behalf of HP
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HP Pavilion dv7-6c67nr

HP Pavilion dv7-6c67nr the audio service is not running ... hardware changes might not have been detected...

Hi,
Try the following.
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DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hey @mnbvc ,
Welcome to the HP Forums!
I see you're unable to install Windows on another HDD after experiencing an HDD failure.
The hard drive not found error would indicate the drive has failed. Not being able to test the drive confirms this.
-Source: Resolve Boot Device not Found Error Message.
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Let me know if that helps or if installing Linux to the HDD fails as well.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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I work for HP.

Pavilion dv7-4047ea 'no battery is detected'

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